Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
It's a challenge to give it a rating lower than 5 stars. Although the service is not as fancy as when it first came out but hey, that was way over the top, now it's just right.
Be careful with your appetite though because that can be a problem. You either ordered too much or way too much.
If you like the hot pot, this place is one of the best. The food & service are amazing.
Marie served our table, she was so professional & friendly.
Definitely recommended.
Dec 23, 2025
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L'ambiance est vraiment bien : on nous donne un tablier pour ne pas se salir, il y a un buffet à volonté pour les sauces avec de petits fruits, nous avons pu assister à un spectacle de nouilles en direct & la nourriture était vraiment bonne. Sachez que les quantités sont très généreuses donc ne commandez pas de surplus tout de suite : commandez le plat principal & les extraits ensuite! & pour finir on nous a proposé un peu de crème glacé à la fin. Vraiment, je recommande cette place!
Favourite hotpot place in town. Good quality meat, good variety of choices (meat, veggies, sauces, etc) it even comes with a show (1 noodle dance, face mask change dance). Our server Steven was attentive, respectful & friendly, making sure our empty trays were taken care of, fat of the broth skimmed & we had enough broth throughout our meal. Can't recommend enough!
Nov 30, 2025
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The place was clean, aesthetic, affordable & the food was excellent! Plus, the service was so good & they even offered hair ties & wipes for glasses! Highly recommended hot pot place filled with numerous options!
Wow que dire de ma soirée à ce restaurant ! La nourriture est excellente, le service est exceptionnel & l'ambiance est à la fête ! J'ai rarement été aussi bien servie à un restaurant. Rapide, courtois & efficace. De loin un des meilleurs restaurants que j'ai visités à vie. Je recommande vivement !!
Aug 24, 2025
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We were served by our waitress Emily who was phenomenal! Really just the sweetest, incredibly nice & checked on us frequently! The staff is amazing & so generous. We shared some laughs & the food was just of the highest quality & flavor. Delicious! Would recommended 10/10
had an amazing dinner at Haidilao this past Sunday night with some friends, & I can't recommend it enough. From start to finish, the customer service was outstanding. We were lucky to have Ghali as our server, & he truly made the experience exceptional.
Ghali was incredibly helpful, attentive, & kind he gave us great recommendations (everything he suggested was absolutely delicious), made sure we had everything we needed at all times, & even informed us about the available discounts. He answered all our questions with a smile & made us feel genuinely welcomed & cared for throughout the meal.
As for the food absolutely delicious, Fresh ingredients, rich flavors, & so many options to choose from & the sauce bar a huge necesity to anyone planning a visiste there.
A big thank you to the team for such a wonderful evening. I'll definitely be coming back soon.
Very delicious food, Service was incredible.I would recommend this place to anyone loves incredibly delicious food great experience, spicy food & no spicy food 🥘
I had a lovely time! This location was very accommodating of English speakers, as well as French. I was dining alone, so my server offered me a meal with their mascot! Very kind & funny of them-absolutely recommend this location!
Warm & Friendly**: Thank Zhi Jun.Her bright smile & cheerful attitude made us feel so welcome! She patiently explained the menu & even recommended the perfect spice level for our hot pot.
We went there for my birthday, everyone was very friendly. Service was quick & our server Adam had a great attention to detail, picking up our plates & bowls that were empty & very approachable. Would definitely recommend & will be returning. There was a special surprise for my birthday & it was the cherry on top on terms of experience.
