Fondue Haidilao operates as a global leader in Sichuan-style hot pot dining, emphasizing highly interactive culinary engagement at each table. Patrons select from an extensive array of signature spicy and savory broths, which serve as the foundation for cooking a vast selection of premium thinly sliced meats, fresh seafood, and seasonal vegetables. The signature house-made shrimp paste and expertly marbled beef remain central components of the menu. Guests also utilize a comprehensive self-service sauce station to customize flavor profiles for their cooked ingredients. The establishment maintains a signature service model characterized by prompt staff assistance throughout the immersion process. This specific style of communal eating transforms the dining experience into an active and rhythmic procedure where ingredients are prepared precisely to individual preference within the bubbling center of the table.
Fondue Haidilao is widely celebrated for offering a top-tier hot pot experience in Montreal, characterized by consistently fresh ingredients, flavorful broth options, and an interactive dining atmosphere. Many patrons praise the restaurant for its exceptional level of service, noting that staff members are attentive, helpful, and frequently go above and beyond to ensure a memorable visit, particularly for special occasions like birthdays. While some diners mention that the pricing can be on the higher side and wait times for tables or orders can occasionally be long during peak hours, the majority find the unique entertainment, such as the noodle dance and Sichuan opera, along with the clean facilities and friendly environment, to be well worth the cost. Overall, the restaurant is frequently recommended as a must-visit destination for those looking to enjoy a fun, high-quality, and authentic hot pot meal with friends or family.
I visited this hot pot restaurant yesterday & unfortunately had a very disappointing experience.
The service was poorly organized. The staff did not seem well trained & could not clearly explain the menu or pricing. Service was slow throughout the meal. One of our dishes was completely forgotten by the kitchen & only arrived after we reminded them. By that point, we were almost finished eating. No apology or explanation was offered.
The prices were extremely high. Compared with similar hot pot restaurants, the cost was about twice as much, yet the food quality & service did not justify the price. Portions were small & the overall value was poor.
The food itself was average at best. The fish maw chicken soup had a large amount of foam floating on top, making it look more like a pre-made soup base than a freshly prepared broth.
The dining area was also very cramped, with tables packed closely together. What concerned me most was the noodle-pulling performance. During the show, the noodles were repeatedly swung around & did touch the floor, yet they were still placed directly into the hot pot. This raised serious concerns about food hygiene.
Overall, the service, food quality, atmosphere, & value for money all fell well below expectations. For the price charged, I expected a much better experience.
I will not be returning & would not recommend this restaurant.
★☆☆☆☆
Jun 8, 2026
on Google
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When this Haidilao first opened, it was amazing. I used to come here twice a week because both the food & service were excellent. However, over time, the quality has continued to decline. This location is honestly not on the same level as Haidilao in Toronto.
i visited about six months ago, & I already felt the service was quite poor. Because of that experience, I didn't come back for half a year. Last week, I decided to give it another chance, but unfortunately, the service was still disappointing, the food was average, & the prices had become even more expensive.
No more benefits for silver membership, no more box tissue, you need to pour water for yourself…total different service than before!
If your restaurant's reputation is built around exceptional service, then staff training should be taken more seriously. Sadly, after giving it multiple chances, I won't be coming back.
I'm just glad that we finally have Haidilao in Montreal. Haidilao is hotpot chain that is well known for their food quality & top notch service. The broth, the meat cuts, the vegetables & seafood are just so fresh & tasty.
The service at Montreal location is getting better everyday. The food is also very fresh with great variety. Today service & food are just amazing. We were seen & accomodated by great staff, especially shoutout to Jason!
Thank you very much for the amazing services. We'll come back again & many times.
As always, haidilao never missed! It's super good & the meat is the best quality you can find for a Chinese hot pot in Montreal. Ou server Will, was the best & very accommodating all evening! I recommend 100%!!
If you get served by Oliver you are sure to have a great evening!! He's on top of his game & super friendly!!
Also the food is absolutely delicious.
The price for the quality & quantity is more than worth it!!
We'll be back for sure!
Haven't been back in a while but Haidilao never disappoints! The food quality is always really good & fresh, I highly recommend the Sukiyaki broth :) Our waiter Steven was incredibly nice & attentive too!!
Steven was a great server! Attentive & made sure our experience was as enjoyable as it could've been. The quality of the meat is great & the soup bases are delicious.
