Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Fondue Haidilao consistently earns praise for high-quality, fresh ingredients and flavorful broths, delivering an immersive hot pot experience with interactive features like noodle dances and birthday celebrations. The service is repeatedly described as attentive and friendly, and the atmosphere is lively and festive, with a broad sauce bar and extensive selections of meat, vegetables, and noodles that invite customization. The all-you-can-eat option in the evening is a popular draw for groups. However, it can be very busy with long waits, cramped seating at times, and occasional service hiccups, especially on off nights; language barriers at the front desk are also noted by some. Alcohol is not served. Overall, Fondue Haidilao is viewed as a standout, experiential restaurant where food quality and service excellence create a memorable, repeat-worthy visit, even if prices can feel high to some guests.
The service was alright, maybe it was just an off night. We had a birthday at our table that we told the waiter about but there was no singing or candle on the dessert. The service here compared to the ones in Toronto is a bit lacking. We also had no meat tongs until the dancing noodle guy came & took some to stir the noodles in our broth.
They dance when they make your FRESH noodles, THEY SING HAPPY BIRTHDAY & give you cake... they dressup in beautiful dragon costumes & open until 4 a.m. I MEAN.... what more can you ask for? & the food is DELICIOUS the pork bone broth...YUMMMM highly reccomend. & if you come SIT IN OLIVER'S section!!! Best service 10/10
2 word review- Boiled beef. Admittedly Interesting first hot pot experience as a birthday event, food merely ok in general. crazy busy for 3:30pm in the afternoon - cramped seating & difficult getting access to condiment'buffet' area. we ended up not receiving the noodles/demo ordered, the shrimp we thought we ordered via the tablet evidently didnt go though, & when checking with the waiter he didn't see it was missing from the table order & so we ended up waiting a long period pointlessly due to the unresolved oversight. Also never got the' happy birthday' presentation they offered, so more pointless waiting. In the end not impressed overall with what it essentially is: boiled food. The broths were merely acceptable/functional apart from decently tasty Tom Yum. This resto format seems to be designed to maximize cost per person while minimizing ingredients. I'd rather have a good Pho Bo if I wanted blanched beef, & if we'd spent the same amount on standard Chinese food we could have got 5-7 gourmet dishes & had leftovers for a few subsequent meals.
Oliver was really good. We loved the food. Our noodle dance was very impressive - but he was new & needed some practice to not get sauce on us! Oops. Had a great birthday. Loved the silly song & present. The codes were hard to pronounce in mandarin but we tried & loved the presents.
We went there for my birthday, everyone was very friendly. Service was quick & our server Adam had a great attention to detail, picking up our plates & bowls that were empty & very approachable. Would definitely recommend & will be returning. There was a special surprise for my birthday & it was the cherry on top on terms of experience.
May 3, 2025
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
Handa was the best one to serve us even tho he wasn't our server but he made sure to make my friend's birthday special . But before that', it was so funny cuz the other server gave us the cake in the box😂 & had to ask for candles which was supposed to be a surprise But Handa saved the night .
& also i didn't know that we have only the right for one secret code gift 🥺 cuz on tiktok, it doesn't state that 😾
But thank you for all✨❤?
Amazing restaurant. Best quality of food. Everything is fresh. The restaurant even add a nice touch if you go there to celebrate birthdays (it was not expected). Our server Alvin is friendly, patient & has great sense of humour. He explains the menu very clearly & detailed. We will definitely go back again & again even we are from the West Island.
Nov 11, 2024
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
It was my friends birthday & the employees were so nice to us. Service was amazing & took care of everyone on the table. Will definitely come back again!
Our waiter Lion gave us an AMAZING service! We came for my parents birthday month & he made sure they feel special. He sang happy birthday with enthousiasm litting up the room! Lion is really attentive to details making sure we don't miss anything. The restaurant is clean, has a good selection of food that we can order on a tablet (English French & Chinese available). It's an "à la carte" hot pot (not all you can eat) so it could become pricey. But aside of the price, it's worth it for the amenities & the A+ service.
We had a great experience at Fondue Haidilao! The food was delicious, & we left feeling very full & satisfied. My friend is so happy with the birthday celebration. I especially want to thank you the server "BeiBei" for his warm, polite, & attentive service. It made our experience even better!
Amazing place for birthdays I had so much delicious food I wish I could had more but I was so full by the end There is many tricks to get a better price that I need to do next time
I came here for my friend's birthday because I was told it was a great place to celebrate birthdays. I was not disappointed. The staff was very friendly & helpful, especially Michelle. To start, we had to choose the broth for our hotpot. I liked the fact that there were many options for vegetarians, for people who don't eat spicy or for people who don't eat pork. They have a huge selection of meat & mushrooms or tofu. The quality was amazing. The noodle dance was very impressive. I also loved that I didn't come out smelling like hotpot, which is amazing!
