Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Fantastic experience - our server Steven was so responsive & made sure to give our friend a magical birthday experience!! Can't wait to come back -truly a VIP experience!
I booked a table two days before my birthday & specifically asked for birthday decorations & a little celebration. The restaurant confirmed they would arrange it.
But when I arrived on the day, there was no decoration at all. Later, as it got busier, I ordered noodles & ended up waiting almost 20 minutes. I also had to ask before someone finally came to sing the birthday song.
When I asked for someone to take photos, they rushed through a few quick shots & left. & the promised small gifts? Never received.
Overall, a very underwhelming experience compared to what Haidilao is known for. Hope they improve their follow-through on special requests.
May 10, 2026
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The service is really good I went for my birthday & Steven the guy in the third floor helped us so much, especially my mom & brother who were there for the first time. Definitely 10 out of 10!
I had a pleasant experience at Haidilao for my birthday. They celebrated with the staff & offered dessert, which was very nice… especially if you come in a big group. :)
Don't forget the secret codes! Overall, it was a great experience, & the food is delicious. Don't forget to check out their Instagram for their monthly promotions, it's so worth it!
The service was alright, maybe it was just an off night. We had a birthday at our table that we told the waiter about but there was no singing or candle on the dessert. The service here compared to the ones in Toronto is a bit lacking. We also had no meat tongs until the dancing noodle guy came & took some to stir the noodles in our broth.
They dance when they make your FRESH noodles, THEY SING HAPPY BIRTHDAY & give you cake... they dressup in beautiful dragon costumes & open until 4 a.m. I MEAN.... what more can you ask for? & the food is DELICIOUS the pork bone broth...YUMMMM highly reccomend. & if you come SIT IN OLIVER'S section!!! Best service 10/10
2 word review- Boiled beef. Admittedly Interesting first hot pot experience as a birthday event, food merely ok in general. crazy busy for 3:30pm in the afternoon - cramped seating & difficult getting access to condiment'buffet' area. we ended up not receiving the noodles/demo ordered, the shrimp we thought we ordered via the tablet evidently didnt go though, & when checking with the waiter he didn't see it was missing from the table order & so we ended up waiting a long period pointlessly due to the unresolved oversight. Also never got the' happy birthday' presentation they offered, so more pointless waiting. In the end not impressed overall with what it essentially is: boiled food. The broths were merely acceptable/functional apart from decently tasty Tom Yum. This resto format seems to be designed to maximize cost per person while minimizing ingredients. I'd rather have a good Pho Bo if I wanted blanched beef, & if we'd spent the same amount on standard Chinese food we could have got 5-7 gourmet dishes & had leftovers for a few subsequent meals.
Oliver was really good. We loved the food. Our noodle dance was very impressive - but he was new & needed some practice to not get sauce on us! Oops. Had a great birthday. Loved the silly song & present. The codes were hard to pronounce in mandarin but we tried & loved the presents.
We went there for my birthday, everyone was very friendly. Service was quick & our server Adam had a great attention to detail, picking up our plates & bowls that were empty & very approachable. Would definitely recommend & will be returning. There was a special surprise for my birthday & it was the cherry on top on terms of experience.
May 3, 2025
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Handa was the best one to serve us even tho he wasn't our server but he made sure to make my friend's birthday special . But before that', it was so funny cuz the other server gave us the cake in the box😂 & had to ask for candles which was supposed to be a surprise But Handa saved the night .
& also i didn't know that we have only the right for one secret code gift 🥺 cuz on tiktok, it doesn't state that 😾
But thank you for all✨❤?
Amazing restaurant. Best quality of food. Everything is fresh. The restaurant even add a nice touch if you go there to celebrate birthdays (it was not expected). Our server Alvin is friendly, patient & has great sense of humour. He explains the menu very clearly & detailed. We will definitely go back again & again even we are from the West Island.
It was my friends birthday & the employees were so nice to us. Service was amazing & took care of everyone on the table. Will definitely come back again!
