Fondue Haidilao operates as a global leader in Sichuan-style hot pot dining, emphasizing highly interactive culinary engagement at each table. Patrons select from an extensive array of signature spicy and savory broths, which serve as the foundation for cooking a vast selection of premium thinly sliced meats, fresh seafood, and seasonal vegetables. The signature house-made shrimp paste and expertly marbled beef remain central components of the menu. Guests also utilize a comprehensive self-service sauce station to customize flavor profiles for their cooked ingredients. The establishment maintains a signature service model characterized by prompt staff assistance throughout the immersion process. This specific style of communal eating transforms the dining experience into an active and rhythmic procedure where ingredients are prepared precisely to individual preference within the bubbling center of the table.
Fondue Haidilao is widely celebrated for offering a top-tier hot pot experience in Montreal, characterized by consistently fresh ingredients, flavorful broth options, and an interactive dining atmosphere. Many patrons praise the restaurant for its exceptional level of service, noting that staff members are attentive, helpful, and frequently go above and beyond to ensure a memorable visit, particularly for special occasions like birthdays. While some diners mention that the pricing can be on the higher side and wait times for tables or orders can occasionally be long during peak hours, the majority find the unique entertainment, such as the noodle dance and Sichuan opera, along with the clean facilities and friendly environment, to be well worth the cost. Overall, the restaurant is frequently recommended as a must-visit destination for those looking to enjoy a fun, high-quality, and authentic hot pot meal with friends or family.
Came in pretty late on a Wednesday evening, there was a concert that had just ended & there was a rush at 11:30pm. They still accommodated everyone. Steven, our waiter, was super nice & attentive, his section was closed & was kind enough to stay & serve the new wave of people. Food is always good & fresh. Staff is on top of everything. Not the first time & not the last time coming :)
Amazing experience! The service was easily 5 stars & probably some of the best I've ever had. The staff went above & beyond, they peeled our shrimp, skimmed the broth throughout the meal, & kept topping it up whenever needed. It really made the experience feel special.
We did the all-you-can-eat option, which gave us access to the sauce bar & fridge, & we had a blast. Everything we tried was fresh & delicious, & honestly, I don't have anything negative to say. I'll definitely be back!
Amazing hot pot experience! The ingredients were fresh, the broth was flavorful, & everything came out quickly. The restaurant was clean, & the atmosphere was welcoming, making it a great place to enjoy a meal with family or friends.
A special thank you to our waitress, Coco. She was incredibly friendly, attentive, & made us feel welcome from the moment we arrived. Her excellent service & warm personality made the experience even better. We'll definitely be coming back!
Jun 24, 2026
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Did the à la carte, quarter broth option. Amazing food (fresh, decent portions, tasty soup, loots of sauce ingredients), our very kind & helpful server Roy made the Haidilao experience memorable. Would definitely recommend this place!
I visited this hot pot restaurant yesterday & unfortunately had a very disappointing experience.
The service was poorly organized. The staff did not seem well trained & could not clearly explain the menu or pricing. Service was slow throughout the meal. One of our dishes was completely forgotten by the kitchen & only arrived after we reminded them. By that point, we were almost finished eating. No apology or explanation was offered.
The prices were extremely high. Compared with similar hot pot restaurants, the cost was about twice as much, yet the food quality & service did not justify the price. Portions were small & the overall value was poor.
The food itself was average at best. The fish maw chicken soup had a large amount of foam floating on top, making it look more like a pre-made soup base than a freshly prepared broth.
The dining area was also very cramped, with tables packed closely together. What concerned me most was the noodle-pulling performance. During the show, the noodles were repeatedly swung around & did touch the floor, yet they were still placed directly into the hot pot. This raised serious concerns about food hygiene.
Overall, the service, food quality, atmosphere, & value for money all fell well below expectations. For the price charged, I expected a much better experience.
I will not be returning & would not recommend this restaurant.
★☆☆☆☆
Friendly servers & great service overall. As expected from Haidilao, the food was delicious. I made a reservation in advance, & the meat actually felt fresher compared to other locations. Highly recommend.
I'm just glad that we finally have Haidilao in Montreal. Haidilao is hotpot chain that is well known for their food quality & top notch service. The broth, the meat cuts, the vegetables & seafood are just so fresh & tasty.
The service at Montreal location is getting better everyday. The food is also very fresh with great variety. Today service & food are just amazing. We were seen & accomodated by great staff, especially shoutout to Jason!
Thank you very much for the amazing services. We'll come back again & many times.
Had a really good experience overall. The service was great - staff were friendly & attentive, especially Will, who helped with bringing sauces & serving dishes, which made everything much easier. The food was tasty & the ingredients felt fresh. The sauce bar also had a wide variety of options, which I really liked. Overall, a very pleasant dining experience. Would definitely recommend.
I had a really great experience at this hotpot restaurant! The food was fresh, flavorful, & there were so many options to choose from, which made the whole meal really fun & satisfying. What stood out the most though was the service. One of the workers, Steven, was very nice & honestly really cool. He was friendly, attentive, & made sure we had everything we needed without us even having to ask. His positive attitude made the whole dining experience even better. Definitely coming back again & highly recommend this place!
