Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Fantastic experience - our server Steven was so responsive & made sure to give our friend a magical birthday experience!! Can't wait to come back -truly a VIP experience!
My favourite hotspot place in town. Food is excellent, service is also great. We were served by Steven when we were there, & he gave us first-class service. A+
May 17, 2026
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We had a great experince here, the buffet option was economical & had many items to choose from. The service provided by attendant Steven was excellent, he was pretty extremely nice & helpful when needed.
Went on a busy Sunday night for AYCE & had an amazing time. Steven gave the best service we've ever had at this Haidilao location by far out of the many times we've been since their opening & even ended our night with a free hot pot broth gift. Thank you for the amazing service Steven!!
May 3, 2026
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Première expérience pour nous. Superbe découverte. Nous n'aurions jamais profiter autant de l'expérience dans notre serveur Steven. Il a pris le temps de très bien nous expliquer le concept/les ingrédients.
Merci beaucoup Steven. Je recommande!!
Meilleur service Steven a offert un service exceptionnel. Il est très accueillant, souriant & attentif aux détails. Ça fait vraiment plaisir d'être servi par quelqu'un comme lui
Apr 19, 2026
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The service is really good I went for my birthday & Steven the guy in the third floor helped us so much, especially my mom & brother who were there for the first time. Definitely 10 out of 10!
Nous sommes allés manger là pour la fête de ma blonde, superbe soirée, merci à Steven pour son excellent service.
Commandez les nouilles Haidilao, idéalement plusieurs fois.
Steven was amazingly patient, friendly, & helpful, amazing service & treated us so kindly. He made the experience 100x better. I will be coming back because of him.
I highly recommend it; the food is good. The service is impeccable. I was served by Stéphane, who wasn't busy.I highly recommend it; the food is good. The service is impeccable. I was served by Steven,He was very attentive & patient with me.⭐?⭐?⭐?⭐?⭐? .
I had a really great experience at this hotpot restaurant! The food was fresh, flavorful, & there were so many options to choose from, which made the whole meal really fun & satisfying. What stood out the most though was the service. One of the workers, Steven, was very nice & honestly really cool. He was friendly, attentive, & made sure we had everything we needed without us even having to ask. His positive attitude made the whole dining experience even better. Definitely coming back again & highly recommend this place!
