Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Première expérience pour nous. Superbe découverte. Nous n'aurions jamais profiter autant de l'expérience dans notre serveur Steven. Il a pris le temps de très bien nous expliquer le concept/les ingrédients.
Merci beaucoup Steven. Je recommande!!
May 2, 2026
on Google
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Friendly servers & great service overall. As expected from Haidilao, the food was delicious. I made a reservation in advance, & the meat actually felt fresher compared to other locations. Highly recommend.
Lo, Jason & the rest of the team are the best. Their service is perfect. I highly recommend you to come see them & the food is very good. They will take care of you.
As always, haidilao never missed! It's super good & the meat is the best quality you can find for a Chinese hot pot in Montreal. Ou server Will, was the best & very accommodating all evening! I recommend 100%!!
Had a really good experience overall. The service was great - staff were friendly & attentive, especially Will, who helped with bringing sauces & serving dishes, which made everything much easier. The food was tasty & the ingredients felt fresh. The sauce bar also had a wide variety of options, which I really liked. Overall, a very pleasant dining experience. Would definitely recommend.
Apr 11, 2026
on Google
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AMAZING food & probably the best customer service in Montreal. Cannot recommend this place enough. BIG big thank you to Will for his kindness & attention. He was the cherry on top 🍒
I highly recommend it; the food is good. The service is impeccable. I was served by Stéphane, who wasn't busy.I highly recommend it; the food is good. The service is impeccable. I was served by Steven,He was very attentive & patient with me.⭐?⭐?⭐?⭐?⭐? .
Pour le prix cette place en vaut vraiment la peine de venir avec 2-3 autres personnes surtout ! Les portions sont très généreuse pour le prix. Il y a même des performances sur place ce qui est très intéressant pour le client! Je ne recommande pas de venir seul par contre.. mais je recommande vraiment d'y venir en groupe !
Mar 14, 2026
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I had a really great experience at this hotpot restaurant! The food was fresh, flavorful, & there were so many options to choose from, which made the whole meal really fun & satisfying. What stood out the most though was the service. One of the workers, Steven, was very nice & honestly really cool. He was friendly, attentive, & made sure we had everything we needed without us even having to ask. His positive attitude made the whole dining experience even better. Definitely coming back again & highly recommend this place!
Haven't been back in a while but Haidilao never disappoints! The food quality is always really good & fresh, I highly recommend the Sukiyaki broth :) Our waiter Steven was incredibly nice & attentive too!!
If you guys plan on going after 9pm, they have the option of an all you can eat which is great!
Plus the service was wonderful, I would definitely recommend Olivier as a waiter if you're able to have him.
Une expérience culinaire exceptionnelle chez Haidilao aujourd'hui, grâce au service remarquable de Shuxin.
Dès notre arrivée, Shuxin s'est montré non seulement très professionnel, mais aussi d'une grande chaleur humaine. En tant que visiteur à Québec, j'ai beaucoup apprécié ses recommandations locales personnalisées ; il a vraiment à coeur de bien recevoir les gens.
Il est incroyablement efficace & polyvalent (multi-tasking). Il a su gérer toutes nos demandes avec une rapidité impressionnante. Aujourd'hui, avec la pluie, le sol était un peu glissant, mais Shuxin a été extrêmement prévenant. Il a su rassurer les clients & a porté une attention particulière à chaque détail pour contrer les désagréments de la météo.
Un service attentionné, humain & très professionnel. Si vous passez par ici, demandez Shuxin !
I had an incredible dining experience at Haidilao today, all thanks to the exceptional service provided by Shuxin.
From the moment we sat down, Shuxin was not only professional but genuinely warm & enthusiastic. As a visitor to Quebec, I was delighted when he shared some fantastic local recommendations with us-he really goes above & beyond for his guests!
What impressed me most was his ability to multi-task with high efficiency. Even when the restaurant got busy, he handled every concern promptly & with a smile. It was a rainy & gloomy day today, & despite the floors being a bit slippery, Shuxin was incredibly attentive. He went out of his way to ensure everyone felt safe & comfortable, showing genuine care for every detail & considering the inconveniences caused by the weather.
If you visit this location, definitely look for Shuxin. He is a true asset to the team!
