Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
Cathy made our visit unforgettable! Her service was exceptional - attentive, friendly, & always one step ahead. This is exactly why Haidilao stands out from the rest. Will definitely be back, & hoping to get Cathy as our server again!
The experience here was quite disappointing. After being seated, I waited nearly 10 minutes before someone came to explain the buffet menu. Even then, the explanation was unclear, & I was left confused about how vegetables were included in the buffet options & wasn't told I should get vegetables from the self-help station.
The service overall was very minimal & lacked attention to detail. No one asked about allergies or dietary restrictions, which is a very basic expectation in a dining setting. Additionally, I was not provided with separate food tongs for handling raw meat, which felt unprofessional & raised concerns about food safety & hygiene standards. I was also served shrimp without being provided gloves to peel them, which made the dining experience inconvenient & uncomfortable. This is a small but important detail that reflects the overall lack of attentiveness in service.
Overall, the service did not meet the level of professionalism expected from a restaurant experience.
- Update: Thank you for calling to follow up. I really appreciate the gesture-it was very thoughtful & sweet. Overall, the service was good, & I appreciate the attention to customer feedback. I just wanted to share my experience so that it could help improve the dining experience even further.
Apr 18, 2026
on Google
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Had a really good experience overall. The service was great - staff were friendly & attentive, especially Will, who helped with bringing sauces & serving dishes, which made everything much easier. The food was tasty & the ingredients felt fresh. The sauce bar also had a wide variety of options, which I really liked. Overall, a very pleasant dining experience. Would definitely recommend.
I highly recommend it; the food is good. The service is impeccable. I was served by Stéphane, who wasn't busy.I highly recommend it; the food is good. The service is impeccable. I was served by Steven,He was very attentive & patient with me.⭐?⭐?⭐?⭐?⭐? .
Amazing first experience with Haidilao! The wide variety of options to choose from was a delight, though the service is truly what seals this place at five stars for me.
Our waitress Marie was an absolute sweetheart. She was energetic, attentive & very friendly! She truly curated one of my favourite dining experiences in a minute.
If there ever was a friendly, motivated, capable & attentive then it is Oliver who served with aplomb, grace & efficiency. Made our night very enjoyable.
We had such a wonderful experience at Haidilao, & a big thank you to our server Will! His service was incredibly warm, attentive, & thoughtful throughout the entire meal.
When we were about to leave, the kitchen was extremely busy, but Will went above & beyond - he personally went to the kitchen & helped prepare the golden fried buns for us. That extra effort truly touched us & made our visit even more memorable.
It's rare to see someone care so much about their guests' experience. Will's professionalism, kindness, & dedication really represent the amazing service Haidilao is known for. Thank you again for making our evening so enjoyable!
Mar 9, 2026
on Google
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I had a really great experience at this hotpot restaurant! The food was fresh, flavorful, & there were so many options to choose from, which made the whole meal really fun & satisfying. What stood out the most though was the service. One of the workers, Steven, was very nice & honestly really cool. He was friendly, attentive, & made sure we had everything we needed without us even having to ask. His positive attitude made the whole dining experience even better. Definitely coming back again & highly recommend this place!
Oliver is such a sweetheart, definitely the go to for recommendations! Was very attentive to details, never left our table dirty. Will definitely come back!!
Mar 1, 2026
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Haven't been back in a while but Haidilao never disappoints! The food quality is always really good & fresh, I highly recommend the Sukiyaki broth :) Our waiter Steven was incredibly nice & attentive too!!
Steven was a great server! Attentive & made sure our experience was as enjoyable as it could've been. The quality of the meat is great & the soup bases are delicious.
Visited Fondue Haidilao in Montreal once, & it left a very good impression. The restaurant is bright, clean, & well organized, & the staff were friendly & attentive throughout the meal. The broths were flavourful, the ingredients fresh, & everything came out quickly despite how busy the place was. It has that lively, energetic hot?pot atmosphere that Haidilao is known for, but still feels comfortable & easy to enjoy even on a first visit. Overall, a solid & satisfying experience - I'd happily come back the next time I'm in Montreal.
