Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Reviews describe Haidilao as an exceptional, lively hot pot experience with fresh ingredients, flavorful broths, and a wide sauce bar, set in a fun atmosphere with noodle dances and birthday moments. The service is consistently praised for attentiveness, friendliness, and going above and beyond to help guests, creating a welcoming, engaging vibe. Reservations are often recommended due to crowds, and some visits note brief delays or cold seating during peak times, but most reviewers feel the value and generosity of portions justify the price, and many say they would return with family or friends for another memorable meal.
When this Haidilao first opened, it was amazing. I used to come here twice a week because both the food & service were excellent. However, over time, the quality has continued to decline. This location is honestly not on the same level as Haidilao in Toronto.
i visited about six months ago, & I already felt the service was quite poor. Because of that experience, I didn't come back for half a year. Last week, I decided to give it another chance, but unfortunately, the service was still disappointing, the food was average, & the prices had become even more expensive.
No more benefits for silver membership, no more box tissue, you need to pour water for yourself…total different service than before!
If your restaurant's reputation is built around exceptional service, then staff training should be taken more seriously. Sadly, after giving it multiple chances, I won't be coming back.
May 20, 2026
on Google
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Fantastic experience - our server Steven was so responsive & made sure to give our friend a magical birthday experience!! Can't wait to come back -truly a VIP experience!
My favourite hotspot place in town. Food is excellent, service is also great. We were served by Steven when we were there, & he gave us first-class service. A+
Molly & Jason were incredible. Molly went above & beyond with serving us, & she even gave us some goodies for the road that were super cute. They were both extremely accommodating & helpful! For that, we had a great experience at Haidilao, & would definitely come again.
May 17, 2026
on Google
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Wow , wow & RE WOW !!! Ce restaurant est littéralement un coup de coeur pour moi ! J'ai ADORÉ mon experience , la nourriture fraiche , l'ambiance est formidable , moi qui adore la culture chinoise & leurs gastronomie , j'ai VRAIMENT été agréablement surpris !! Je vais assurément y retourner très bientôt !! Merci a notre Serveur Kevin qui a su bien prendre soin de nous expliquer le fonctionnement du restaurant , superbe experience !! Merci beaucoup pour ce voyage culinaire !! Délicieux !! Table 31 😎
Parfait de A à Z ! Mais quel belle expérience! La nourriture & les bouillons était excellant. Mercii pour le bon service de Kévin, c'est sûr qu'on revient à nouveau 😌🫶🏼
We had a great experince here, the buffet option was economical & had many items to choose from. The service provided by attendant Steven was excellent, he was pretty extremely nice & helpful when needed.
I booked a table two days before my birthday & specifically asked for birthday decorations & a little celebration. The restaurant confirmed they would arrange it.
But when I arrived on the day, there was no decoration at all. Later, as it got busier, I ordered noodles & ended up waiting almost 20 minutes. I also had to ask before someone finally came to sing the birthday song.
When I asked for someone to take photos, they rushed through a few quick shots & left. & the promised small gifts? Never received.
Overall, a very underwhelming experience compared to what Haidilao is known for. Hope they improve their follow-through on special requests.
