The Keg Steakhouse + Bar

Carlos

2.0

Well ...It was my 1st time at the KEG in Pointe Claire...& I thought I was eating in a Dungeon..A Dark almost setting...Service was okay...But the Food I ordered was not what I thought...The Prime Rib Was almost raw & difficult to Cut...& lots of Fat around it...Wasn't impressed...Sorry...Avoid it ..Take another Steak that can be cooked well done..

21 déc. 2023

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Warren

5.0

We were there with friends & reserved the bar side. It's a little loud but the vibe was very nice with the dark wood & lighting. Our waiter named Eyal was super friendly & was really very helpful in suggesting things. This young man is a true professional We had the bacon wrapped scallops & were really good. One had the onion soup. Really good & cheesy. 3 of us had the rib steak classic with mushrooms & double baked potato. This steak was insanely good. Seriously put it up against Gibbys or 40westt any day of the week. One of our friends had the shrimps. Really nice & large & she enjoyed immensely No room for dessert. Over all a really great experience

19 déc. 2023

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Avy-Loren

5.0

Firstly this review applies to every location around Canada as I've been to most of them at least once. I'm not into supporting chain restaurants but this one is my exception & this is why. As a business consultant who has worked in the foodservice & hospitality sector as a consultant I am always impressed when a company is doing it right & for the right reasons - this being 100% a great customer experience in order to own that customer for life (in marketing it's seen as lifetime customer value). I'm business in general, companies & restaurants alike spend a lot of money on marketing their brand & services & the smart ones think long-term. The keg does this like no other one I have seen in their market & very few in other especially chains & even privately owned operations. As I always educate CEO's & teams, it's not if a company is going to mess-up it's how the company manages the reaction to their errors that makes the the difference & directly effects the long-term value of a customer. Steaks are generally not always easy to be cooked to perfection & often & especially in non-steakhouses you (I) can't expect a steak to be cooked to my satisfaction - & not because I'm a foodie & amateur chef. So here why The Keg deserves man kudos. When an error occurs the entire staff are trained to monitor a customers reaction to their served food. They actually watch to make sure its patrons are enjoying their culinary expertise & not just the atmosphere. On many occasions I have experienced moments where my steak was not cooked to my request which is pink inside & Chicago (crispy) on the outside of my steak which is typically a Rib Steak. I have ordered New York strip but have had issues everywhere including The Keg & it's largely due that this is a less marbled steak & often can be more dry & less juicy. I've also had this with my roast beef (which is awesome when cooked right - though their "au jus" does need more flavourful improvement as it's a little bland). Every time anything should go wrong the server & manager always owns up to their error & will personally make you feel at ease & without worry. They will quickly deal with the remedy & when they return with your new meal, all the trimmings are fresh & hot & the steak (in my example) typically is spot on (unless it's a 24oz roast beef or New York strip which seems to be a challenge), which is why I stick to the Rib Steak. & then the manager will be at your side asking if you could take a bite in the center to be sure that it's to your (my) satisfaction & in the event it's not, which is rare, they will own it again & offer you a replacent without worry of time or meal just to make you happy. & they will expedite it too - how I don't know but they rapidly (within 5 minutes) will return to the table once again with a fresh new plate of food & see if it's to your liking. In addition to this they realize the impact this has on other members of the table & generally address them & find a way to compensate the disruption with some form of comps. & they have a rule, that if they get it wrong the second time you don't pay. Now, PLEASE don't abuse this as in my case I can tell it's wrong for me within a couple of bite max, & I've not eaten the sides so it's clear I'm not looking for a free meal deal. For me it's about eating a great steak an "if" something should go wrong - & rarely ever with a Rib Steak, they have my back & make sure I'm happy. This is why for steak I prefer The Keg hands down & why I've been a patron for decades & you should too. Side note, everything they make is delicious from the big fresh & juicy shrimp cocktail to their meaty & tender ribs, to their fish & chicken dishes - all fantastic & also excellent value for the money. Their sides are delicious & portions are generous & with the money, especially their wedge salad with homemade blue cheese dressing. & don't get me started with their amazing hot fresh baked sour dough bread. Go & eat there asap!

1 déc. 2023

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Paul

5.0

Consistently great food & service at the Keg - & this location was no exception! Great Prime Rib & wine selection, along with yummy appetizers to share. Can't wait to return!

19 nov. 2023

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LindaGra-532

1 Commentaire

1.0

Went for dinner June 20th 2021 ordered the ribs they came burnt after 30 mins. Sent them back & the manager came to the table & said their ribs were always like that because they are put on the grill. Okay but who ever was watching the grill didn,t take them off. Manager came & said what do I want to do I said can you cook them without burning them. She rudely went away. My Husband was finsihed his steak & i received the ribs. The bill came & not even a discount for the problem. the girl manager came again & sais WHAT DO YOU WANT ME TO DO RUDELY.. She grabbed the bill & took off my glass of wine. Sorry have been to the keg in laval & Toronto never have seen such under management.

italshorty

47 Commentaires

4.5

3 of us went for dinner here last night, it was my first time & I absolutely loved it. We shared tuna tacos (wow) & prime rib sliders, for my main dish I had the teriyaki sirloin...one word: delicious!!! I also tried a piece of the blue cheese filet & that was delicious as well. Service could've been a bit faster but the waitress was very nice. Definitely going back!

bogo22

1 Commentaire

3.0

The food served is unimaginative, standard "Pub" fair with upscale decor & unfortunately an upscale price. The service was pleasant. The bill for my wife & myself (BEFORE) tip was $94.28 which included two mains & an one espresso, no alcohol or dessert. My prime rib roast beef was the "classic" with the larger 16oz size portion ($37.00). The plate arrived with beef looking like it was hacked off the cow with a blunt knife - an uneven slice. In addition, there was 30% fat & the Keg's version of au jus which tastes like canned beef broth with red wine - real "classy". I've been to the Keg restaurants in Ontario & have enjoyed the food much more, perhaps the quality control has to be tightened.

Foodie

2 Commentaires

2.0

Hot water, cold food & horrible service. Don't waste your time or hard earned money. There are far better & much less expensive steak houses in the West Island that offer friendly service.
My husband & I both ordered the prime rib. I asked for an end cut with vegetables. The meat was 50-60% fat. When I mentioned this to the waitress, with no apology I was told that was what I could expect from an end cut. The vegetables constituted peppers, 2 very small pieces of asparagus & a couple of pieces of zucchini soaked in oil & served cold & undercooked.

My husband ordered onion soup as an appetizer but the main meal was served within two minutes of the appetizer so he had to make a choice which part of his meal he wanted to eat while it was somewhat hot.

The waitress was curt throughout the meal & presented the bill & stood at the table with her debit/credit machine waiting for immediate payment as if it was an great inconvenience for her to make a trip back to the table.

All the staff were chatting with each other throughout the whole experience & paid little attention to the customers. We left without any comment...no goodbye..have a nice evening...or thank you for coming.

This was definitely the worst $100 spent on a meal in a long time.