The Keg Steakhouse + Bar

Nabiha

3.0

Very Disappointing Experience at Keg Pointe Claire

The Keg is usually our go to restaurant, & we have tried locations all over Ontario. We even went to the Old Montreal location just two days ago. Whenever we visit, we almost always order the same two dishes, the Blackened Chicken & the Baked Garlic Shrimp.

We came to Montreal for a vacation, & unfortunately, on the last day of our vacation, we had a very disappointing experience at the Pointe Claire location.

The Baked Garlic Shrimp was good as usual, but the Blackened Chicken was extremely salty, to the point that I could barely eat my meal. I mentioned this to our waitress, expecting that she would at least check with the chef or offer some kind of solution. Instead, she simply said sorry & nothing else. She did not seem to communicate the issue to the kitchen, & there was no attempt to address the meal.

What made this especially disappointing is that we are regular Keg customers & genuinely love going there. We come specifically because we know we can count on the food & the experience. Having this happen on the last day of our vacation in Montreal was especially upsetting.

We really enjoy The Keg & have had great experiences at other locations, but unfortunately, today's food quality & the way our concern was handled at the Pointe Claire location did not meet the standard we have come to expect.

I hope the management takes this feedback seriously, especially when a customer takes the time to let the staff know there is an issue with their meal.

Keikanne

5.0

We celebrated our 10year anniversary & staff treated us very well! Great service with complimentary items to help us celebrate. The resto was busy but service was quick & we didn't feel rushed at all. Great suggestions from our servers & engaged in a little small talk as well.
Food was great. We had the steak & pistachio salmon- both delicious. Large portions all around.
They know how to cook a steak exactly to your liking.
Pricing is on the higher side, but fair when considering the atmosphere & quality of food.

The Keg is a staple & never lets us down. We'll be back!

Jackie

1.0

We were 4 people. 3 of us had the roast beef which was a paper thin tasteless slice of meat (definitely not prime roast beef), stringy, & tough. Mine was so raw & stringy that I barely could cut it. For the amount of money the evening cost, we expected a much higher quality of beef & food in general. Extremely disappointing!

Kitty

2.0

I recently dined at The Keg Steakhouse + Bar Pointe-Claire & unfortunately left disappointed with the overall experience.
Our group arrived with two additional guests, & while I understand space constraints can happen, the situation was not handled well. The manager, Luis, assured us he would bring over an additional table once one became available, but he never returned or checked in with us again throughout our three-hour visit. This lack of follow-through felt unprofessional & not reflective of strong hospitality standards.
Service throughout the evening had several oversights. Our server seemed rushed when taking orders, & the guest of honor was the only one left without a drink initially, which set the tone early on. There was also little to no engagement in terms of suggesting appetizers or desserts, which contributed to a transactional'get them in, get them out' feeling rather than a welcoming dining experience.
That said, the food itself was excellent & met expectations, which makes the service shortcomings even more noticeable.
Having spent 30 years in hospitality, I know how important it is to create a memorable experience for guests-especially when challenges arise. With rising dining costs, service & attention to detail are what truly set a restaurant apart. Unfortunately, that element was lacking during this visit.
I hope improvements are made, as the food quality is certainly there-but the overall guest experience needs to catch up.

Gordon

5.0

Great atmosphere & quality food.
Good menu. Attentive wait staff . Free parking . Accessible for challenged people. Reservations recommended as this is a popular eatery . Dinner for two with wine $190 plus tax.

Nat

1.0

The prices are extremely high for what is offered. Small portions, average taste, & no attention to detail. You can find much better quality elsewhere for half the price. Definitely not worth it.

Nick

4.0

Great atmosphere. Super service. Consistent quality... & best of all open on a January Monday 😄

Scarlett

2.0

Very poor quality food.

A

5.0

Good value for money with high quality

Richard

5.0

While the quality of many restos deteriorate, as prices escalate, The Keg has risen to the occasion, enhancing their dishes with the most delicious baked beets, tasty mushrooms, & homemade bread. The 10 oz. prime rib with the horseradish condiment was excellent. To summarize, I can't remember the last time I had such a good meal; well done & bravo to Keg ! Service was friendly (Get Eddie) & professional, & prices were more than competitive compared to other restos in the same category.