The Keg Steakhouse + Bar

Ian

3.0

First, I will say that despite this mediocre review, I will be back. This visit I hope was just an anomaly. One of my party requested medium well steak & it was medium rare, she finished it but had to eat without looking, because of the blood. Coffee was offered only on one part of the table, we didn't realize it until the bills were presented, & of course by then it was too late. We brought a cake, & it was served on red hot plates, it was odd to have a cold dessert on a hot plate! One of my party ordered a drink & 2 were brought! The good news is that it was complimentary but it was relatively awkward. As I said, it was not all bad, I love the Keg, & I will be back, Im making the assumption that this was an off day.

Rush

1.0

We have been a long-time Keg patron, but this was hands down the worst experience we have ever had. If I could give zero stars, I would. After being seated, we sat for 30 minutes without a single staff member acknowledging us or taking a drink order. We ended up walking out after half an hour of being completely ignored. Terrible service, especially for the price.

Emma

5.0

Awesome spot! Charlie served us & helped accommodate every dish to ensure my safety seeing as I have celiac disease. Her service was top tier & very professional. She was clearly very educated on the menu & it showed that she truly cared about her service. The food was delicious & the drinks were yummy as always but Charlie really made the night special!

John

3.0

Service here is pretty good, no complaints.
Atmosphere is fine as well. Nice dining experience.
The steak I find too salty. When I order a steak I want to taste the newest, not really the spice. I felt like I had to drink an excessive amount of water to compensate for the salt.
I'd go back to try something else, but most likely not the steak again.

Kitty

2.0

I recently dined at The Keg Steakhouse + Bar Pointe-Claire & unfortunately left disappointed with the overall experience.
Our group arrived with two additional guests, & while I understand space constraints can happen, the situation was not handled well. The manager, Luis, assured us he would bring over an additional table once one became available, but he never returned or checked in with us again throughout our three-hour visit. This lack of follow-through felt unprofessional & not reflective of strong hospitality standards.
Service throughout the evening had several oversights. Our server seemed rushed when taking orders, & the guest of honor was the only one left without a drink initially, which set the tone early on. There was also little to no engagement in terms of suggesting appetizers or desserts, which contributed to a transactional'get them in, get them out' feeling rather than a welcoming dining experience.
That said, the food itself was excellent & met expectations, which makes the service shortcomings even more noticeable.
Having spent 30 years in hospitality, I know how important it is to create a memorable experience for guests-especially when challenges arise. With rising dining costs, service & attention to detail are what truly set a restaurant apart. Unfortunately, that element was lacking during this visit.
I hope improvements are made, as the food quality is certainly there-but the overall guest experience needs to catch up.

Adonis

5.0

Special shout out to our server Justin.He was amazing, very attentive, knowledgeable about the food & drink.His performance & personality top notch.❤?

M

5.0

Thank you Marty, our server, for a wonderful dinner. Perfect food, drinks & ambience!

Nadia

5.0

J'ai adoré mon expérience au Keg de Pointe-Claire. L'ambiance pour le souper est très intime & discrète, avec une luminosité tamisée tout simplement parfaite. La nourriture, les alcools & le service étaient excellents !

?I loved my experience at The Keg Pointe-Claire. The dinner atmosphere is very intimate & discreet, with perfect low lighting. The food, drinks, & service were all excellent!

WIZ

5.0

So we went there last night on Friday night December 12th. We went for a late supper. We got there around 9:30 I believe so when we got there we didn't have any reservation. But the young lady at the door was very helpful in finding us a table within a few minutes. She invited us to go have a drink at the bar, which we did. Meanwhile waiting for our table. I was happy they had Bumbu rum & my son had one of they're featured drinks on the menu. It was a Gin basil lemonade I think either way they were both very well made. Very good drinks. Our table was ready before we got served our drinks. That's how fast it was. We had a nice booth & a corner with a view of that fireplace, the restaurant, the bar, television...It was really really comfortable.
So my son ordered the prime rib 14 oz with the grilled vegetables. I had the 10 oz filet mignon & we asked for....he wanted it rare.... I wanted mine medium rare & the cooking was spot on PERFECT?? It was perfect. The food was very good. The plate presentation & quantity(see pics)....Everything was excellent
Especially the service....o m f g...the reason I gave a five score is we were served by Alycia P & thanks to her I'm giving five stars. The service was impeccable. It was as if we were royalties. She was really really good. Very professional, polite & beautiful .There was nothing I could say. There's just perfect service. Perfect perfect service! So if you're going & you're lucky you'll be in Alycia's section 🙂
Either way though I know Alicia gave 100% service which was the reason I made it at five ⭐ but.... the food was also excellent. The seasoning on the filet mignon & the size, the quantities. Like I said, I also had a Monte Carlo potato which is very much suggested btw ..So look at our pictures. We'll show you a couple of pictures of our food & stuff & our drinks & of course I recommend you go there. Obviously this place is really really good......It's you know... one of those rare restaurants where you can still get a great meal with great service & a great setting & also they have everything there. They have the whole combination so you definitely want to go. This is a if you haven't been or if you're not sure where to go, don't question yourself go here KEG RESTAURANT FAIRVIEW POINTE-CLAIRE you won't regret it & once you had a great meal write a nice little review to show your gratitude... It helps them out & it's an honest review...so go check it out...NOW! hehe
Stop procrastinating invite a friend, your sister, your mother, anybody ...your neighbor go alone even or if you have a couple of friends go eat there.... Go try it! There's one at Fairview Mall we went to in Pointe-Claire & we were lucky enough to be in Alycia's section so not only did we get amazing food but we got their best employee for table service & also the table was even amazing like where we were sitting. So go to the Fairview Mall. It's on the Southeast corner of the building FAIRVIEW POINTE CLAIRE. Can't miss it, Won't regret it!
Thank you Alycia!

Christopher

4.0

Local West Island steak house, not cheap but very trendy, great staff & cocktails. You are looking at 100$ each with a few drinks & dessert of course. They o have drink specials at 5 to 7pm at the bar though.