Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
Fondue Haidilao consistently earns praise for high-quality, fresh ingredients and flavorful broths, delivering an immersive hot pot experience with interactive features like noodle dances and birthday celebrations. The service is repeatedly described as attentive and friendly, and the atmosphere is lively and festive, with a broad sauce bar and extensive selections of meat, vegetables, and noodles that invite customization. The all-you-can-eat option in the evening is a popular draw for groups. However, it can be very busy with long waits, cramped seating at times, and occasional service hiccups, especially on off nights; language barriers at the front desk are also noted by some. Alcohol is not served. Overall, Fondue Haidilao is viewed as a standout, experiential restaurant where food quality and service excellence create a memorable, repeat-worthy visit, even if prices can feel high to some guests.
We went to eat hotpot there yesterday & it wasnt our first time. Everything was very good! Especially the service was excellent . Lion & Quan Nan who served us yesterday they are gentle, helpful, friendly & funny also. We'll go back
Fondue Haidilao in Montreal is absolutely amazing! The flavors are authentic & truly remind me of the taste of my hometown. The hotpot broth is rich & flavorful, the ingredients are fresh, & the service is exceptional. The only downside is that the restaurant is a bit narrow, but it doesn't take away from the overall experience. Highly recommend it for anyone craving authentic hotpot!
The food was very good, interesting flavours. Cool concept where you can choose 4 different flavours of soup base for the hotpot & then choose the meats, noodles, vegetables etc you want to cook in the hotpot. The waiters were all very helpful, courteous & very accommodating.Overall, great experience once you understand how the menu works. I loved that they thought of every little details to make the experience great for their customers like the little hair tie they give to clients so that their hair doesn't get in the way while they're cooking & eating. Very well thought. I would try it again.
Overall great Hotpot experience! The moment you walk in, you are greeted by a hostesse who will assign you a srat based on the number of your party. Each seat has a pull up storage where you can put your belongings while you enjoy the food. The sauce making & fruit section is self-served which allows your creativity to kick in to make the dipping sauce you like. The ingredients (meat & vegetables) were fresh & served in a timely manner. You should expect $50+ per person on a normal day. After 9pm, the meat price drops significantly so you can take advantage of hotpot at a more reasonable price. This restaurant is very clean & the servers are very attentive to your needs. Washroom is also equipped with extra items such as hand cream, mouth wash & floss.
Tried a delicious Chinese hotpot recently! The broth was flavorful, especially the spicy tallow beef & even tom yum. The ingredients were fresh - tender, seafood, sides ordered were nice,. I loved customizing my dipping sauce with chili oil & sesame paste. The staff were attentive, & the cozy ambiance made it even better. Perfect for a fun meal with friends or datenight ! Received a cute goodie bag at the end which was the highlight !
We had a really good time at Haidilao! The hotpot ingredients are fresh & they have a good variety. The service was fantastic, our waiter Beibei was attentive & friendly & made our experience very enjoyable.
Oct 19, 2024
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I came here for my friend's birthday because I was told it was a great place to celebrate birthdays. I was not disappointed. The staff was very friendly & helpful, especially Michelle. To start, we had to choose the broth for our hotpot. I liked the fact that there were many options for vegetarians, for people who don't eat spicy or for people who don't eat pork. They have a huge selection of meat & mushrooms or tofu. The quality was amazing. The noodle dance was very impressive. I also loved that I didn't come out smelling like hotpot, which is amazing!
This is my first visit of Haidilao in Canada & was definitely an excellent experience. Exceptional service (big shoutout to my server Jennie), all food was served within 10 mins & they all are being so attentive, refilled my water/drink a few times & got everything I would need for a hotpot even rubber band for my hair! About the food, just the broth itself contains all ingredients that were being mentioned in the menu, such as the pork belly & chicken, & the taste is so good!!!! We also enjoyed the super professional performance of noodle pulling!!! Too bad that they don't have a store in my city, but I would definitely come again during my next time visit to Montreal!!!!
Food is very good here. You can basically get anything for a good price. If you like hotpot then you should definitely take a visit here. The service was perfect especially, the service we got from Rui & July. Very nice personnel with a good sense of humor. Definitely would come back.
Jul 10, 2024
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The hotpot was great & the environment was also good, Joy was super nice. This kind of service I've never had before, I will definitely come back next time.
We had an amazing experience at Haidilao! Our waitress Joy was awesome: she explained in detail each broth on the menu, helped us with the shrimp paste & checked up on us very frequently. Excellent service & tasty food! My favourite hotpot restaurant in Montreal😍
Our experience at Haidilao was magical. The food was delicious & diverse, the live entertainment was super amusing & our waitress Joy gave us the best service I've ever gotten in Montreal. Must visit if you enjoy Chinese hotpot & want a premium experience!
Jun 10, 2024
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the service is impeccable & outstanding, very fitting for a restaurant chain such as haidilao. they offer you free snacks & drinks at the entrance in the line & are careful to take care of water refills & cooking up your shrimp paste for you. they are very attentive to your needs & give you a whole tour of the amenities the place has to offer if it's your first time. obviously as one would expect, the food is quite pricey & though i didn't find it to be any different from other hotpot places, i really enjoyed my visit & would say it's worth it if you decide to go once in a while. there's more affordable asian hotpot restaurants in montreal but this one is great for special occasions!
I've just eaten here. I was curious but now I'm obsessed. The best food experience here in Montreal. The service was great, the waiter Swam was amazing, very caring & professional. She accompanied us during the lunch solving our problem with the hotpot & sometimes cooking for us. I recommend it.
