Fondue Haidilao
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Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
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Reviews for Fondue Haidilao
| Food | |
| Service |
on Google (2900+)
Reviews often mention
hotpot(63) recommend(58) sauce(48) quality(42) noodle(42) attentive(39) broth(39) steven(38) oliver(36) birthday(35) clean(34) fresh(32)Page 1 of 30 - 590 Reviews
Geneviève
Expérience générale très bonne! Mais beaucoup trop stressant comme ambiance! C'est pas un souper relaxe mettons! Mais nourriture très bonne & service rapide (trop même).très expéditif!
Jessy
If you show up as a group of 6-7 beware because it gets really cold. The only table that fits 7 is next to the front door. I gotta mention that it's the only big table. Food is delicious but it was hard to enjoy our food with cold feet. They treated us so good in the end & gave us gifts. We appreciate them so much.
Tina
Une expérience culinaire exceptionnelle chez Haidilao aujourd'hui, grâce au service remarquable de Shuxin.
Dès notre arrivée, Shuxin s'est montré non seulement très professionnel, mais aussi d'une grande chaleur humaine. En tant que visiteur à Québec, j'ai beaucoup apprécié ses recommandations locales personnalisées ; il a vraiment à coeur de bien recevoir les gens.
Il est incroyablement efficace & polyvalent (multi-tasking). Il a su gérer toutes nos demandes avec une rapidité impressionnante. Aujourd'hui, avec la pluie, le sol était un peu glissant, mais Shuxin a été extrêmement prévenant. Il a su rassurer les clients & a porté une attention particulière à chaque détail pour contrer les désagréments de la météo.
Un service attentionné, humain & très professionnel. Si vous passez par ici, demandez Shuxin !
I had an incredible dining experience at Haidilao today, all thanks to the exceptional service provided by Shuxin.
From the moment we sat down, Shuxin was not only professional but genuinely warm & enthusiastic. As a visitor to Quebec, I was delighted when he shared some fantastic local recommendations with us-he really goes above & beyond for his guests!
What impressed me most was his ability to multi-task with high efficiency. Even when the restaurant got busy, he handled every concern promptly & with a smile. It was a rainy & gloomy day today, & despite the floors being a bit slippery, Shuxin was incredibly attentive. He went out of his way to ensure everyone felt safe & comfortable, showing genuine care for every detail & considering the inconveniences caused by the weather.
If you visit this location, definitely look for Shuxin. He is a true asset to the team!
HJ
It's a challenge to give it a rating lower than 5 stars. Although the service is not as fancy as when it first came out but hey, that was way over the top, now it's just right.
Be careful with your appetite though because that can be a problem. You either ordered too much or way too much.
Reservation recommended.
Kids friendly.
Taste buds & stomach satisfied
Jumi
Superb service by Michelle & staff for the VIP room in a last minute holiday reservation for 10. The kids thoroughly enjoyed the experience & were very well taken care of with toys & souvenirs. Meats were fresh & tasted great. Service was attentive & fast, in particular Michelle checked in on us frequently & thoughtfully. Thank you for making our visit so positive! Will definitely return when in town!
Caroline
La nourriture est excellente, le concept est vraiment unique mais c'est pas si clair ce qui est à volonté, c'est ce qui expliquema note d'une étoile pour le service. Nous sommes des habitués des restaurants à volonté du genre. Donc même si nous avions un ipad pour commander comme d'autres restaurants du genre (à volonté), notre facture a été assez salée d'avoir à tout payer ce que nous avons commandé & mangé. Comme nous n'avons pas eu l'information nous avons réalisé cela au milieu du repas.... Même encore en regardant le menu en ?ligne ce n'est pas clair. Si vous prévoyez plus de 100$ par personne ça vaut le coup d'essayer.
Pierre
If you like the hot pot, this place is one of the best. The food & service are amazing.
Marie served our table, she was so professional & friendly.
Definitely recommended.
Nicole
Moins aimé le fait d'être chronométrer à 90 minutes pour mange
Oliver
Due to today's fire alarm, all the customers were evacuated & waiting outside for half an hour. When we come back, the soup are frozen & meats are overcooked. But no compensation given.
Iuliana
Steven served us very well! He was super down to earth & friendly! The vip room is really nice for a little get together, we were 5 & really enjoyed it. The food is always good there.
Amanda
We had the best service from Steven! Thank you for being so accommodating & welcoming to our party of 5. The food was delicious & we loved the self service bar :)
Andy
Mercredi soir ver 7 pm table 10
Un jeune homme nous a donné un service impeccable. Merci
Jackson
First time I've wanted to review a place on here, amazing amazing hot pot, staff is incredibly nice, Steven our waiter was super helpful this was a great meal.
Laurence
We got there at 1:30 AM.
Service was 10/10.
They sang happy birthday to my boyfriend & gave him a gift.
Food was 10/10.
Will go back.
Bryan
Wonderful experience, nice & customer oriented employees, excellent food & had 0 wait time during lunch time (at least for the time we visited). Definetely competes in my top 5!
???
Best hot pot in montreal, our server mary was so sweet & kind! Thank you 😊
Daniel
3rd time back here. High quality food coupled with high quality service from Steven. Not too noisy & nice ambience with little booths to sit in. We were too full to order but the hand pulled noodles are made in front of you like a mini show & the team is really skilled! Free ice cream for dessert! Excellent choice for celebrations.