Soup Zen Hot Pot offers the ultimate self-customized hot pot experience that includes over 100 fresh and premium ingredients—all at a fixed price of $3.99/100g, Our menu is Pork free & halal friendly,allowing you to create your hot pot in your own way! You have the freedom to choose your favorite items, ensuring that your dietary preferences are met. You can then sit back and enjoy the deliciously cooked food prepared by our top-notch chefs, who bring their unparalleled culinary expertise to every dish, ensuring a high-quality dining experience.
Soup Zen Hot Pot draws praise for its innovative pay-by-weight, build-your-own format with a wide range of ingredients, broths, and a sauce bar, plus halal and gluten-free options and complimentary ice cream at the end, which many reviewers love for the extra touch. The experience is described as cozy and fun, with generous portions, fresh ingredients, and friendly staff who explain the process and help when needed. Improvements in kitchen workflow have been noted by some, yet waits and lines persist during peak hours and the space can feel crowded and noisy, with a cold draft near the door and limited privacy due to tight seating. Value is variable, as prices can rise quickly with the weight of items, and a few guests report miscommunications or occasional delays with service or broth choices. Overall quality and variety are highly regarded, and the sauce bar and end dessert are consistently praised, though a minority point to occasional inconsistencies such as missing ingredients, overcooked vegetables, or flavor gaps in certain broths. Still, many say the concept, atmosphere, and overall experience make it worth returning, especially for a comforting meal with friends or family on a cold day.
Had a great experience at Soupe Zen Hot Pot. The concept of building your own bowl is really fun, & there are lots of fresh ingredients to choose from. The broth was flavourful, the portions were generous, & everything came out hot & tasty. The staff were friendly & helpful. Overall, a cozy spot for a relaxed meal with friends - definitely recommend & would come back again.
Mar 21, 2026
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My bowl ended up being more expensive than I thought but it was really good & the experience is definitely worth it. I was also pleasantly surprised by the taste, the signature broth was amazing, definitely recommend getting that one. The sauce station was really fun aswell. I would definitely go back with more self control
My friend & I were so excited to try this soup because of the amount of recommendations we found on TikTok about this place. We went yesterday & we did not know you have to add yourself to the waitlist upon arriving because the place is full specially that Friday night. We found the soup overpriced & we both ended up paying 62$ for 2 soups & 2 sodas. When we left the restaurant & arrived home, my stomach started to hurt so much, I started vomiting all night & couldn't sleep till 8am because I got reflux. My friend was sick too, we were both intoxicated & is such a shame because we were not expecting this experience to end up like this. Unfortunately I wouldn't recommend this place to my family or friends & I am definitely not going back as I almost ended up going to the hospital.
Excellente expérience hier soir chez Soup Zen !
Le service était vraiment 5 étoiles. Le serveur était très attentif, courtois & efficace, on se sent bien accueilli dès l'arrivée. La soupe était délicieuse, bien assaisonnée & réconfortante. Une belle adresse pour un bon repas dans une ambiance agréable. Je recommande sans hésiter !
Vraiment un concept original: on choisit tous les ingrédients que nous voulons & le prix est ensuite déterminé par le poids. Beaucoup de variété & de choix! Il y a également un bar à sauce pour rehausser les saveurs de la soupe. De plus, durant les jours de semaine avant 17h, un thé glacé est offert. Pour finir, un petit cornet de crème glacée est aussi offert comme dessert. Par contre, il y a beaucoup d'attente (peu importe l'heure (nous sommes arrivés à 15:30 & il y avait environ 45 minutes d'attente), donc je recommande de réserver en ligne avant d'arriver. Vraiment une belle place à essayer entre amis!
My niece dragged me to this place 😄 but it didn't disappoint 👍. Very polite & helpful staff. They walked us through the ordering process & answered every single question with the a smile. The food was great. Service amazing. Free ice cream cone &. Definitely will be back 👌. Recommend!
Had an amazing time at Soupe Zen Hot Pot! The food was very yummy & the whole experience was fun & enjoyable. Special shoutout to Justin, who went above & beyond to make our experience even better. Highly recommend!
I rarely, & I mean RARELY give 5 stars to a restaurant, for its food, service & atmosphere. A friend recommended me that place & I did not regret going there.
You can pour your personality & preferences into your bowl, that's how many options they have. I saw at least six different types of mushrooms, premium cuts of meat, fresh veggies, & seafood.
Their broth is rich in taste & texture. I recommend you the special Szechuan broth. Sauce bar is the cherry on top.
& did I mention complimentary ice cream? Ube flavoured on an Oreo cone?
The only problem with this restaurant is a good problem: the line-up if you don't reserve. That's how popular this place is, & it shows the quality.
The place is clean & has a chill personality, & they have halal & gluten-free options.
& the staff is welcoming, & their hospitality is noteworthy. Huge shoutout to our server Miles! Dude, if you are reading this, keep up the great work & hopefully you get a promotion & a raise!
Dec 20, 2025
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Actually, some situations happen to me & the staff was nice & understanding. The directly believe me & help me. I really like that. I highly recommend. PS: the ice cream was really nice & free
Good & fast service (we went on a tuesday at 9pm tho). Food was okay, the ube ice cream was my favorite part. Unfortunately I think I got baf food poisoning. My boyfriend is okay, tho. I don't think I can go back or recommend the place.
J'ai adoré mon expérience! J'ai aimée pouvoir choisir ce qui me plaisait vraiment pour mon bol, j'ai eu peur de trop en mettre & j'ai finie par ne pas en mettre assez! 😅 le prix est raisonnable environ 4.50$/100g
Tu peux choisir ton bouillon par la suite ou un bol « sec » . Mon chum a pris le bol sec & s'est ajoutée du riz à l'intérieur avec les sauces c'était délicieux!
Il offre même la crème glacée par la suite !
Je recommande :)
Dec 12, 2025
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Update: Well they're increasing the prices to 4.59/100g. Majorly disappointed. Oh & I noticed that if your pot is lighter, they'll add less broth too, so much for the'free' label.
Servers are nice, food is halal, will be back. It's weighed at 3.99$ per 100g, the broth is technically free but the pot itself is heavy. You wait to be seated then you go to the front, grab a golden pot & tongs, select your toppings, pay for them & they give you a number sign, you go sit down & they bring your cooked pot to your table. Don't forget to add side toppings & sauces from the counter near the washrooms. Love the topping bar & the free ice cream cone at the end! It's really good ice cream in a delicious waffle cone. I'd recommend the beef bone broth for first timers, it's the easiest flavour for beginners. Oh & don't buy the mango cheese foam tea, it's not good. The only issue I see here is that there are flies buzzing around & that the containers don't have lids & the flies might be buzzing in the kitchen too. They should do smth about the flies. I paid 20$ on first visit & 29.76 on second visit. The amazing part is that they have tooth floss picks & q-tips near the washrooms for your end of meal dental needs!
You can get on the waitlist online. The food is great! It was a great experience as well. The staff are super friendly! Definitely recommend! Bring your family!
Vraiment belle expérience. Nouvelle façon d'essayer un hot pot. On choisi nos aliments qui seront pesés. Le tarif est au poids (attention à ce qui pèsent le plus 😉), on choisit notre bouillons (j'ai choisi Miso medium, excellent) & ils feront bouillir le tout pour nous l'apportez à notre table. En attendant on peut créer notre sauce. Bonus une crème molle taro excellente. La salle s'est remplie rapidement ce qui fait preuve que c'est apprécié. Je recommande'chaudement'.
Super spot pour les amateurs de nouilles ! les bouillons vraiment savoureux. Le service est rapide & très sympathique, ce qui rend l'expérience encore meilleure. Ambiance conviviale, idéale pour un repas rapide mais de qualité. Je recommande vivement 😊
