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Amenities, services & more
Reviews for La Cour des Palmiers
| Food | |
| Service |
Reviews often mention
tea(64) ritz(12) court(11) scones(10) sandwiches(10) cocktail(9) attentive(9) decor(8) dessert(7) carlton(6) drink(6) bouchee(5)Nous sommes allés pour L'Heure du thé & c'était vraiment fabuleux!!! Nous avons dû réserver 3 semaines à l'avance pour avoir l'horaire souhaité. Le service est impeccable, le menu est entièrement expliqué. Les thés & les bouchées sont vraiment délicieux. C'est très chic & l'ambiance est calme. Il y avait une pianiste sur place donc l'ambiance était encore plus agréable. Le seul bémol, très peu de place entre les tables, c'est très serré pour savoir & les chaises sont lourdes à déplacées. Aussi nous assis très bas, ce qui peut être difficile pour certaines personnes.
Nous sommes allés pour le tea time. C'était une première pour moi. J'ai littéralement A-D-O-R-É!!!
Belle présentation, service A1. décor agréable. Une dame jouait du piano durant toute notre visite.....j'y retournerais assurément. Le personnel entier est très aimable
Parfait endroit où casser la croûte dans une ambiance chaleureuse & chic
Deeply disappointing. Service was really bad (except for the manager who was very friendly). So slow that the table besides us decided to leave because they never came to take order or offer drinks after 15mins. We got water also about 15mins after arriving.
Slow service would have been forgiven if food would have been good, but alas… nothing to write home about. The only nice thing were the mocktails my daughter ordered (which arrived about 30mins into seating).
We ordered the cauliflower salad (it was not bad) & the salmon with risotto, which was so ordinary it did not account for the price tag.
Second time we go for Christmas Eve. Last year service was good & food was not bad. Decided to go there again because the Christmas decor is stunning, & that did not disappoint.
Sadly we wanted to make this a yearly tradition, but will not be returning.
Decided last minute to walk in got a seat at the bar. Kiara was so accommodating as well as the staff & waiters. Ensured we will taken care of & enjoying ourselves. A must see in Christmas
Such a cute experience every time. I've been here multiple times with my baby girl(first when she was under one, now she's 15 months)& it's always lovely. Went during Christmas & the vibes were magical. The live pianist was such a nice touch. Food is okay, but honestly you're paying for the atmosphere. It's become a little tradition with my daughter, & I'll definitely bring my toddler next time. Super cute & worth it for the whimsical Christmas decor.
My friend & I wanted to share a joyous & memorable afternoon at The Ritz High Tea.
Such a Horrible experience after we waited a while to get our tray of goodies, the waiter was very awkward
After our meal, a manager came to see us & practically told us we must leave as they needed the table ( very rude) We knew we had at least 2 hours to enjoy our Christmas celebration.
He rudely told us we needed to leave as we were only 2 guests & time allocated for 2 guests was an 1 hour & 1/2.
More confusion when our waitress came to apologize & told us we were allowed to stay 2 hours
Please get your story straight!!
If they take too many reservations it shouldn't affect the customers who are there to enjoying the experience of High Tea at Christmas time.
It left a very bad taste & never expected this from a high class restaurant. Very unprofessional & very disappointing
The manager or whoever he was should get spoken to & shown how to treat people.
We felt confused & could not understand the attitude he was giving us
For such a magical & festive moment- it was totally ruined.
Spending money & having a very rude ending was so discouraging . We left there with such dismay & a feeling of disbelief.!!!
Délicieuse soupe à l'oignon & très bon cocktail sans alcool. Ça été un peu long pour se faire servir au début, mais le service était excellent par la suite.
Guillaume gave me the best service! Kind & attentive, recommended the poutine & it could've not hit harder… (i was craving poutine & it did not disappoint!)
I would reconsider before coming here for high tea. This was quite a disappointment, especially considering the amazing reviews online & the weight that the name carries. The food was good, not great. Same for the tea. It all would have been passable & I don't think I would have bothered writing a review, if it wasn't for the horrible service we got. We were more often than not waiting. Waiting for our order to be taken. Then waiting for tea. Then waiting for water. Then waiting for the bill.
Our experience was excruciatingly slow due to the poor service we received from the waiter. If it was a busy day, I would have easily forgiven him. But on a slow Monday morning, you can do better.
This is not the level of service I expected from the Ritz, certainly not at this price point.
Le lieu est chic & très beau. La cuisine a très bon goût. Je dirais juste que cet espace est petit. Il faudrait peut-être un espace restaurant dédié. Actuellement cela est très correct pour ce style d'ambiance.
J'ai beaucoup aimé ma visite dans ce lieu
The Afternoon Tea at the Ritz-Carlton Palm court is great. A few seating starting at 11:30.
People staying at the hotel & outside goes there for a good tea & have good time between friends or a romantic date.
Good selection of teas & may champagne could be added.
The place is beautiful, modern & quite.
From the Manager to the servers, all the staff is attentive & professional & they do a great job to let you feel well & welcome.
Went for my 41st birthday with my husband & son. The food was exquisite & the service was perfect. They were very attentive to my many food allergies to even separating whatever I was eating from my husband & son's food. We were treated like royalty. Will definitely be returning sooner than later.
Went there to celebrate my daughter's 16th birthday & experience our first tea service together. We had a green tea & black tea(do not remember the names but it was a matcha & heavenly…) & these were both good. I was disappointed because I had to request milk & when they brought it out it was cold. Who wants to cool down their tea… please warm it up on the future. Out of the 3 tiers, the scones were our favourite with the jams. The dessert was the worst, only appreciated 1 out of the tray & the sandwiches were ok. The atmosphere & decor were great. It's definitely something to experience tea time.
