La Cour des Palmiers se spécialise dans une sélection artisanale de thés en vrac provenant de domaines internationaux, assortie à un menu varié de douceurs et pâtisseries traditionnelles. L'établissement met l'accent sur des techniques d'infusion précises conçues pour souligner les profils aromatiques complexes des variétés de thés verts, noirs et aux plantes. Les clients choisissent parmi une vitrine de gâteaux délicats, de biscuits au beurre et de confiseries saupoudrées de sucre élaborées pour compléter l'amertume des infusions concentrées. Les éléments intérieurs privilégient des matériaux naturels pour offrir un espace fonctionnel dédié à la dégustation de boissons chaudes et de desserts sucrés. Chaque portion maintient une norme de préparation constante qui souligne l'intégrité structurelle des produits boulangers aux côtés de la qualité d'infusion de chaque tasse.
La Cour des Palmiers offre un cadre visuellement magnifique et élégant pour le thé, souvent agrémenté d une musique de piano qui apporte une touche magique et relaxante. Si certains visiteurs ont apprécié la finesse des mets et un service attentionné ayant rendu leurs moments inoubliables, d autres ont exprimé leur mécontentement face à une qualité de service inégale et des délais d attente importants. Les avis sur l expérience culinaire sont partagés, certains louant la délicatesse des pâtisseries et des bouchées alors que d autres ont jugé les portions trop petites, les saveurs ordinaires ou le rapport qualité-prix décevant compte tenu des tarifs élevés. Malgré le décor enchanteur et le potentiel d une expérience mémorable, le manque de constance dans le service du thé et la gestion du personnel demeurent des points soulevés par la clientèle.
My mom & I had a beautiful experience enjoying our afternoon Tea. The sandwiches were divine, the flavors were inventive, fresh & rich. My favorites were a roast beef sandwich with truffle, which was rich & creamy. & a cucumber & caviar boat. Which was fresh with a touch of creaminess. The pastries were delicious. Including a mousse that tasted like caramel popcorn. It was resting on a delicious & buttery pie dough. The scones were also delicious, & the spreads were on point, specially one with strawberry & rose.
I loved their tea selection. Their options were fresh & very tasty.
The servers were very kind & attentive. Services was well timed. & everyone explained everything to us very clearly when we mentioned it was our first time.
It was a very nice experience! Loved the decor, including the huge painting of Artemis.
First time Palm court, high tea for us.
Hostess was very nice. Then, the waitress arrived. She seemed nice at first. Then she arrived carrying 2 metal plate carriers of food which was too much for her. She placed the first metal plate carrier in the middle. 2 of the 3 plates started to slide off the carrier. We corrected it by holding them. She continued to push it anyway & spilled half of my tea cup all over the tablecloth.
She promised to come & fix her mess. She never came back.
Some of my sandwiches had wet bread. One little orange pastry was inedible.
She never checked on us afterwards. She disappeared!
My daughter was happy, I was underwhelmed with this experience. Super expensive. I wouldn't go back.
I wanted to chime in along with others who have also expressed their disappointment about slow services - (hopefully management will do something about it). The service is VERY slow - just coming to take our order & to bring out the tea & then the food.... I think they are understaffed & the hotel would do well to hire an extra waitress. It was overall a frustrating experience, especially given the price of the afternoon tea. If you're looking for afternoon tea in Montreal, I recommend looking elsewhere - there are other hotels & some tea parlours in Old Montreal with much better service (& better food!)
Un des plus beaux salon de thé à Montréal ... pour prendre le thé comme une reine ! 👸🏼La pianiste sur place avec un merveilleux répertoire ajoute une touche de magie! Reservation requise.
I recently visited for afternoon tea & overall had a lovely experience. The Palm Court is a beautiful space & the atmosphere feels very special. The live piano music added a wonderful touch, & the service from the staff was warm & attentive throughout. The food itself was also excellent. Everything tasted fresh & thoughtfully prepared.
The one aspect that surprised me, however, was how limited the cream & tea service felt. We were initially given only a very small amount of cream (roughly two tablespoons) for the scones. When I asked for more, the additional serving came with a full new set of jams we didn't need, but again only a very small amount of cream in a much larger container. We were also charged extra for this additional cream, which felt a bit unusual given the overall price of the experience.
Similarly, when I asked for more tea, the pot was simply topped up with hot water rather than being provided with a fresh tea bag. This left the second pot quite weak & watery. At around $100 per person after tax & tip, I expected the tea service itself to be more generous.
It's a wonderful setting & the quality of the food & service are excellent, but a more generous approach to the tea & cream would make the experience feel more in line with the premium price point.
I had high expectations for afternoon tea here & it really didn't deliver. The decor is beautiful, but the seating is in the lobby, which takes away from the experience & ambiance. For the price, I expected standout flavors & more care in the food, but everything tasted bland. Overall, it felt overpriced & underwhelming. I wouldn't return.
the food & cocktails was delicious & the host desk was lovely, the only glaring issue was that the service was terrible. we weren't greeted or given waters for around ten minutes, our orders (on the set menu) took another fifteen to twenty. our cocktails came out relatively fast but the biggest issue is our food came out before our tea, & the tea came out at two separate intervals. we asked for our leftovers to go & they upcharged us for the loose leaf tea that they included without us asking, but at that point the service had been such a low point i just sucked it up & paid it. the service did improve a little bit after i pulled the manager aside halfway through but it already soured our experience. for the price you're paying, the service is genuinely abysmal.
We had made a Valentine's Day dinner reservation two weeks in advance for 9:30 PM, expecting a special & smooth evening. Instead, it turned into a complete disaster.
When we arrived right on time for our 9:30 PM reservation, the girl at the front who seated us casually informed us that the kitchen was closed. Closed? At 9:30 PM? On Valentine's Day? When our reservation was literally for 9:30 PM? Why the hell was this not mentioned earlier-either when we booked two weeks ago or at any point before we showed up?
To make it worse, we could clearly see other tables still being served food. People around us were receiving their meals while we were denied service. How does that make any sense? Why were we singled out & refused food when others were still dining?
As if that wasn't bad enough, our drink order took 30-40 minutes to arrive-& only after we had to remind them. No apology, no urgency, no effort to make up for the situation.
The entire experience was unorganized, unprofessional, & honestly embarrassing. Valentine's Day is supposed to be special, & they completely ruined our night. We planned ahead, made a reservation well in advance, & were treated like an afterthought.
