Les avis sur La Cour des Palmiers alternent entre une ambiance chic et raffinée et une cuisine et des cocktails souvent appréciés, avec des notes positives sur la qualité des plats, les boissons et le cadre, tout en soulignant que le service peut être extrêmement lent et parfois décevant; plusieurs visiteurs décrivent des retards à l accueil, des délais pour la prise de commande et le service des boissons, et même des oublis d eau ou de plats, bien que l intervention ponctuelle d un manager ait parfois amélioré la situation. L expérience de l heure du thé est largement saluée pour son atmosphère, le pianiste et la sélection de thés et pâtisseries, mais certains estiment les portions petites et le prix élevé; d autres apprécient la coordination du service et la flexibilité envers les allergies, tout en constatant que le coût ne correspond pas toujours à la valeur perçue. Dans l ensemble, La Cour des Palmiers est décrite comme un lieu magnifique et dépaysant dont l impression dépend largement de la fluidité du service et de la qualité de l expérience autour du cadre et de la gastronomie.
I wanted to chime in along with others who have also expressed their disappointment about slow services - (hopefully management will do something about it). The service is VERY slow - just coming to take our order & to bring out the tea & then the food.... I think they are understaffed & the hotel would do well to hire an extra waitress. It was overall a frustrating experience, especially given the price of the afternoon tea. If you're looking for afternoon tea in Montreal, I recommend looking elsewhere - there are other hotels & some tea parlours in Old Montreal with much better service (& better food!)
I recently visited for afternoon tea & overall had a lovely experience. The Palm Court is a beautiful space & the atmosphere feels very special. The live piano music added a wonderful touch, & the service from the staff was warm & attentive throughout. The food itself was also excellent. Everything tasted fresh & thoughtfully prepared.
The one aspect that surprised me, however, was how limited the cream & tea service felt. We were initially given only a very small amount of cream (roughly two tablespoons) for the scones. When I asked for more, the additional serving came with a full new set of jams we didn't need, but again only a very small amount of cream in a much larger container. We were also charged extra for this additional cream, which felt a bit unusual given the overall price of the experience.
Similarly, when I asked for more tea, the pot was simply topped up with hot water rather than being provided with a fresh tea bag. This left the second pot quite weak & watery. At around $100 per person after tax & tip, I expected the tea service itself to be more generous.
It's a wonderful setting & the quality of the food & service are excellent, but a more generous approach to the tea & cream would make the experience feel more in line with the premium price point.
I had high expectations for afternoon tea here & it really didn't deliver. The decor is beautiful, but the seating is in the lobby, which takes away from the experience & ambiance. For the price, I expected standout flavors & more care in the food, but everything tasted bland. Overall, it felt overpriced & underwhelming. I wouldn't return.
the food & cocktails was delicious & the host desk was lovely, the only glaring issue was that the service was terrible. we weren't greeted or given waters for around ten minutes, our orders (on the set menu) took another fifteen to twenty. our cocktails came out relatively fast but the biggest issue is our food came out before our tea, & the tea came out at two separate intervals. we asked for our leftovers to go & they upcharged us for the loose leaf tea that they included without us asking, but at that point the service had been such a low point i just sucked it up & paid it. the service did improve a little bit after i pulled the manager aside halfway through but it already soured our experience. for the price you're paying, the service is genuinely abysmal.
We are a family of 4 & had the pleasure of spending Valentine's Day at the Palm Court at The Ritz-Carlton, & it was nothing short of magical.
From the moment we were seated, the atmosphere felt luxurious & refined - the perfect setting for a special afternoon tea. The live pianist was absolutely excellent, adding a beautiful touch to the entire experience. The music created such lovely ambiance without ever overpowering our conversations.
As for the drinks - perfection. The matcha latte was hands down the best I've had: smooth, vibrant, & perfectly balanced. The masala chai was rich & comforting with just the right amount of spice, & the London Fog was delicately fragrant & creamy.
The pastries were delicate & beautifully presented, the scones were perfect - tender on the inside with just the right golden exterior - & paired wonderfully with the accompaniments. The savory mise en bouche selections were absolutely delicious, adding a flavorful touch to the traditional tea experience.
Having previously visited the Louis Vuitton Café in New York, I can confidently say that our experience at the Palm Court was just as exceptional!
Between the elegant setting, attentive service & exceptional tea selection, it was a nice way to celebrate Valentine's Day. I would absolutely return for another afternoon tea!
Nous sommes allés pour le tea time. C'était une première pour moi. J'ai littéralement A-D-O-R-É!!!
Belle présentation, service A1. décor agréable. Une dame jouait du piano durant toute notre visite.....j'y retournerais assurément. Le personnel entier est très aimable
31 janv. 2026
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My friend & I wanted to share a joyous & memorable afternoon at The Ritz High Tea.
Such a Horrible experience after we waited a while to get our tray of goodies, the waiter was very awkward
After our meal, a manager came to see us & practically told us we must leave as they needed the table ( very rude) We knew we had at least 2 hours to enjoy our Christmas celebration.
He rudely told us we needed to leave as we were only 2 guests & time allocated for 2 guests was an 1 hour & 1/2.
More confusion when our waitress came to apologize & told us we were allowed to stay 2 hours
Please get your story straight!!
If they take too many reservations it shouldn't affect the customers who are there to enjoying the experience of High Tea at Christmas time.
It left a very bad taste & never expected this from a high class restaurant. Very unprofessional & very disappointing
The manager or whoever he was should get spoken to & shown how to treat people.
We felt confused & could not understand the attitude he was giving us
For such a magical & festive moment- it was totally ruined.
Spending money & having a very rude ending was so discouraging . We left there with such dismay & a feeling of disbelief.!!!
I would reconsider before coming here for high tea. This was quite a disappointment, especially considering the amazing reviews online & the weight that the name carries. The food was good, not great. Same for the tea. It all would have been passable & I don't think I would have bothered writing a review, if it wasn't for the horrible service we got. We were more often than not waiting. Waiting for our order to be taken. Then waiting for tea. Then waiting for water. Then waiting for the bill.
Our experience was excruciatingly slow due to the poor service we received from the waiter. If it was a busy day, I would have easily forgiven him. But on a slow Monday morning, you can do better.
This is not the level of service I expected from the Ritz, certainly not at this price point.
The Afternoon Tea at the Ritz-Carlton Palm court is great. A few seating starting at 11:30.
People staying at the hotel & outside goes there for a good tea & have good time between friends or a romantic date.
Good selection of teas & may champagne could be added.
The place is beautiful, modern & quite.
From the Manager to the servers, all the staff is attentive & professional & they do a great job to let you feel well & welcome.
Went there to celebrate my daughter's 16th birthday & experience our first tea service together. We had a green tea & black tea(do not remember the names but it was a matcha & heavenly…) & these were both good. I was disappointed because I had to request milk & when they brought it out it was cold. Who wants to cool down their tea… please warm it up on the future. Out of the 3 tiers, the scones were our favourite with the jams. The dessert was the worst, only appreciated 1 out of the tray & the sandwiches were ok. The atmosphere & decor were great. It's definitely something to experience tea time.
29 août 2025
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High Tea Visit- Gorgeous venue, but hardly worth the extremely steep pricing! Expected more & better than the very pretty-looking artistic but miniscule, microscopic offerings. More suited to insect-sized portions than what to feed even to a bird.
Would also have been expected the server to offer, even once throughout, either warming or changing of water for the one tea, one teabag! Or to ask if all was okay or if we wanted anything else!
A bad deal & hardly worth the cost or bother, apart from the elegant surroundings.
We were highly disappointed & left needing the quick fix of bacon cheeseburgers to feel that we had eaten anything.
Best high tea experience! Delicious food, beautiful ambiance, & amazing service. I have been here several times & will definitely return. Highly recommend!
We had a wonderful tea on Victoria Day. The service was great & they were able to accomodate my food sensitivities. Everything was very delicious. Thank you so much!
21 mai 2025
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So this isn't your typical high tea experience. Very different from other Ritz locations & not that traditional. The scones were dry, the pastry just ok, there salty treats were ok too. The setting is cute but it's not intimate enough. I'm a big fan of high tea & I'm not sure this is the IT plave. The service on the other hand was impeccable & the tea choices were great.
Just okay. The service was extremely slow: our table was ready 30min after our reservation time & we didn't get our teas until after we had finished all of our food. The pastries were good, as were the scones, but the savory items left much to be desired: very small, very little protein, & all tasted kind of the same. There are MUCH better high tea places in the city.
Very beautiful building. The ballroom was very pretty & the piano was very enjoyable. Our server was sweet. Tea was good. Food was bad. Not worth the money.
L endroit est beau , le service impeccable mais ce n'est est pas le luxe des autres tea room des Hôtels Ritz dans le monde . L assortiment salé/ sucré moyen .
The Ritz-Carlton Tee experience was exceptional! The service was top-notch, the bites were inspired & delicious, the tea was excellent, & the ambiance was elegant & uplifting. Highly recommend!
