Overall, La Cour des Palmiers is remembered for a beautiful setting, refined ambiance, and strong tea and pastry offerings, with the live piano adding a magical touch. Experiences vary on service, with some reviews noting very slow and occasionally underwhelming service, long waits for orders, drinks, and food, and occasional upcharges for cream or tea refills. Many guests describe the space as elegant and special, making it a memorable venue for occasions, while others feel portions or flavors do not always justify the price. Some visits are described as highly attentive and friendly, and the drinks and certain dishes receive praise, whereas other visits are marked by slower, inconsistent service and questions about value. Overall, most would consider returning for the atmosphere and quality, but expectations for a premium experience may require adjustments in service tempo and portion generosity.
I recently visited for afternoon tea & overall had a lovely experience. The Palm Court is a beautiful space & the atmosphere feels very special. The live piano music added a wonderful touch, & the service from the staff was warm & attentive throughout. The food itself was also excellent. Everything tasted fresh & thoughtfully prepared.
The one aspect that surprised me, however, was how limited the cream & tea service felt. We were initially given only a very small amount of cream (roughly two tablespoons) for the scones. When I asked for more, the additional serving came with a full new set of jams we didn't need, but again only a very small amount of cream in a much larger container. We were also charged extra for this additional cream, which felt a bit unusual given the overall price of the experience.
Similarly, when I asked for more tea, the pot was simply topped up with hot water rather than being provided with a fresh tea bag. This left the second pot quite weak & watery. At around $100 per person after tax & tip, I expected the tea service itself to be more generous.
It's a wonderful setting & the quality of the food & service are excellent, but a more generous approach to the tea & cream would make the experience feel more in line with the premium price point.
We are a family of 4 & had the pleasure of spending Valentine's Day at the Palm Court at The Ritz-Carlton, & it was nothing short of magical.
From the moment we were seated, the atmosphere felt luxurious & refined - the perfect setting for a special afternoon tea. The live pianist was absolutely excellent, adding a beautiful touch to the entire experience. The music created such lovely ambiance without ever overpowering our conversations.
As for the drinks - perfection. The matcha latte was hands down the best I've had: smooth, vibrant, & perfectly balanced. The masala chai was rich & comforting with just the right amount of spice, & the London Fog was delicately fragrant & creamy.
The pastries were delicate & beautifully presented, the scones were perfect - tender on the inside with just the right golden exterior - & paired wonderfully with the accompaniments. The savory mise en bouche selections were absolutely delicious, adding a flavorful touch to the traditional tea experience.
Having previously visited the Louis Vuitton Café in New York, I can confidently say that our experience at the Palm Court was just as exceptional!
Between the elegant setting, attentive service & exceptional tea selection, it was a nice way to celebrate Valentine's Day. I would absolutely return for another afternoon tea!
Feb 15, 2026
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Guillaume gave me the best service! Kind & attentive, recommended the poutine & it could've not hit harder… (i was craving poutine & it did not disappoint!)
The Afternoon Tea at the Ritz-Carlton Palm court is great. A few seating starting at 11:30.
People staying at the hotel & outside goes there for a good tea & have good time between friends or a romantic date.
Good selection of teas & may champagne could be added.
The place is beautiful, modern & quite.
From the Manager to the servers, all the staff is attentive & professional & they do a great job to let you feel well & welcome.
Went for my 41st birthday with my husband & son. The food was exquisite & the service was perfect. They were very attentive to my many food allergies to even separating whatever I was eating from my husband & son's food. We were treated like royalty. Will definitely be returning sooner than later.
The Palm Court Lounge at The Ritz-Carlton Montreal, in partnership with Moët & Chandon, is pure elegance. The cocktails are as stunning as they are delicious-crafted with precision & beautifully presented. The staff is incredibly friendly, attentive, & knowledgeable, making every visit a seamless & luxurious experience. A must-visit for those who appreciate fine drinks & impeccable service!
We went here to kick off our honeymoon, & it was a lovely experience for a special occasion. Service was phenomenal & attentive without rushing. The ambiance is also very nice, & everything feels upscale. I loved the scones & all the savory options. Desserts were also pretty good (I'm not as much of a dessert lover so I preferred the sandwiches). The tea cocktails were the highlight- both the chai espresso martini & jasmine mimosa were really unique & delicious. Most afternoon teas where I live are quite pricey so honestly this one was pretty affordable for the experience, I think, but I'm not familiar with local pricing.
Nov 5, 2024
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My mom & I had a beautiful experience enjoying our afternoon Tea. The sandwiches were divine, the flavors were inventive, fresh & rich. My favorites were a roast beef sandwich with truffle, which was rich & creamy. & a cucumber & caviar boat. Which was fresh with a touch of creaminess. The pastries were delicious. Including a mousse that tasted like caramel popcorn. It was resting on a delicious & buttery pie dough. The scones were also delicious, & the spreads were on point, specially one with strawberry & rose. I loved their tea selection. Their options were fresh & very tasty. The servers were very kind & attentive. Services was well timed. & everyone explained everything to us very clearly when we mentioned it was our first time. It was a very nice experience! Loved the decor, including the huge painting of Artemis.
What can you say about a place that exceeds your expectation? The tea tasting is amazing. How can I feel full from those tiny sandwiches? It must be magic! Service is above n beyond friendly, courteous n attentive. I went to celebrate my birthday n it was sooo worth it. I read that it was expensive but when you convert to US dollars, it's very reasonable, I'm worth it! It's a joy to be alive & be able to experience it.
Afternoon tea service: Excellent service, attentive & helpful. Nice decor. Scones were very scrumptious. Desserts were delicious especially the creative chocolate one. Finger sandwiches were a bit hit or miss though. The shrimp one was too heavy on the dill for example. Presentation was perfect overall.
There were quite a few empty tables, not all were reserved, & was seated right at the entrance facing the inside - was a bit impersonal. Staff were attentive & kind.
The cake with the basil cream was stellar - highly recommended. Has a seasonal flair to the menu.
