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Amenities, services & more
Reviews for La Cour des Palmiers
| Food | |
| Service |
Reviews often mention
Display Alltea(64) ritz(12) court(11) scones(10) sandwiches(10) cocktail(9) attentive(9) decor(8) dessert(7) carlton(6) drink(6) bouchee(5)
My friend & I wanted to share a joyous & memorable afternoon at The Ritz High Tea.
Such a Horrible experience after we waited a while to get our tray of goodies, the waiter was very awkward
After our meal, a manager came to see us & practically told us we must leave as they needed the table ( very rude) We knew we had at least 2 hours to enjoy our Christmas celebration.
He rudely told us we needed to leave as we were only 2 guests & time allocated for 2 guests was an 1 hour & 1/2.
More confusion when our waitress came to apologize & told us we were allowed to stay 2 hours
Please get your story straight!!
If they take too many reservations it shouldn't affect the customers who are there to enjoying the experience of High Tea at Christmas time.
It left a very bad taste & never expected this from a high class restaurant. Very unprofessional & very disappointing
The manager or whoever he was should get spoken to & shown how to treat people.
We felt confused & could not understand the attitude he was giving us
For such a magical & festive moment- it was totally ruined.
Spending money & having a very rude ending was so discouraging . We left there with such dismay & a feeling of disbelief.!!!
I would reconsider before coming here for high tea. This was quite a disappointment, especially considering the amazing reviews online & the weight that the name carries. The food was good, not great. Same for the tea. It all would have been passable & I don't think I would have bothered writing a review, if it wasn't for the horrible service we got. We were more often than not waiting. Waiting for our order to be taken. Then waiting for tea. Then waiting for water. Then waiting for the bill.
Our experience was excruciatingly slow due to the poor service we received from the waiter. If it was a busy day, I would have easily forgiven him. But on a slow Monday morning, you can do better.
This is not the level of service I expected from the Ritz, certainly not at this price point.
The Afternoon Tea at the Ritz-Carlton Palm court is great. A few seating starting at 11:30.
People staying at the hotel & outside goes there for a good tea & have good time between friends or a romantic date.
Good selection of teas & may champagne could be added.
The place is beautiful, modern & quite.
From the Manager to the servers, all the staff is attentive & professional & they do a great job to let you feel well & welcome.
So this isn't your typical high tea experience. Very different from other Ritz locations & not that traditional. The scones were dry, the pastry just ok, there salty treats were ok too. The setting is cute but it's not intimate enough. I'm a big fan of high tea & I'm not sure this is the IT plave. The service on the other hand was impeccable & the tea choices were great.
The Palm Court Lounge at The Ritz-Carlton Montreal, in partnership with Moët & Chandon, is pure elegance. The cocktails are as stunning as they are delicious-crafted with precision & beautifully presented. The staff is incredibly friendly, attentive, & knowledgeable, making every visit a seamless & luxurious experience. A must-visit for those who appreciate fine drinks & impeccable service!
L endroit est beau , le service impeccable mais ce n'est est pas le luxe des autres tea room des Hôtels Ritz dans le monde . L assortiment salé/ sucré moyen .
The Ritz-Carlton Tee experience was exceptional! The service was top-notch, the bites were inspired & delicious, the tea was excellent, & the ambiance was elegant & uplifting. Highly recommend!
J'ai été invité à prendre le thé au Palm Court du Ritz-Carlton de Montréal. La réputation de l'enseigne n'est plus à faire, ni celle de la cheffe Claude Guérin. J'étais enthousiaste, mais ironiquement, je n'ai jamais cru que ce concept était fait pour quelqu'un comme moi. L'accueil a été amical. On m'a offert du soutien & de l'aide pour monter les escaliers (déambulateur) & on m'a offert le service de vestiaire pour déposer mon manteau. La dame à l'accueil à même prise le temps de m'aider à m'assoir en tirant le fauteuil. Dans l'attente des autres invités, on m'a offert une eau pétillante. L'hôtesse est ensuite venue se présenter lorsque tous les convives sont arrivés. Souriante elle a prise le temps d'expliquer le concept, le processus & elle a détaillé les nuances entre les différents thés présentés sur la carte qui nous a été remise. Une attention nécessaire à toute intolérance alimentaire & allergie nous fait sentir bien en sécurité & sans aucun sentiment de malaise. La tablée est décorée de manière simple, presque épurée. On comprend vite pourquoi lorsque les plateaux sont posés sur la table, car les vedettes sont définitivement ces bouchées délicates! Les saveurs ont pour définition la finesse, l'équilibre & le bon goût (dans tout les sens du terme). Ici, rien n'est laissé au hasard. Chaque croc est une extase en bouche. L'habileté des génies en cuisine est une pure révélation! Je n'avais plus envie de discuter à table, si ce n'est de ce qui se retrouvait devant nous. Si la compagnie que j'ai eu n'a pas eu le même respect pour l'art culinaire du Ritz-Carlton, j'ai eu le grand plaisir de vivre cette expérience unique. Ma seule envie était de sortir de table pour aller discuter avec ceux m'ayant fait ce précieux « cadeau », soit les gens en cuisine, la cheffe ou tout acteur veillant au bon déroulement de cette heure du thé. Grâce à eux, j'ai pu découvrir des saveurs nouvelles, sans lourdeur, sans artifice & j'ai pu sortir de ma zone de confort. Quelle équipe! Quel moment! Je suis encore émue par tant de beauté gustative & visuelle. J'ai toujours cru que je n'avais pas ma place dans un lieu aussi grandiose que celui du Ritz-Carlton & du Palm-Court, mais lorsque je me suis attablé auprès de gens ne saisissant pas l'ampleur derrière chaque bouchée & ne cherchant pas même à savourer l'instant, mes perceptions ont changées. Cette chaire de poule que j'ai eu en tentant de mémoriser les saveurs ne se discute pas & je me suis sentie compris par cet univers culinaire que j'aimerais tellement découvrir davantage. Pour moi, cette heure du thé est un évènement qui marque un moment important. Celui qui m'a ouvert à une nouvelle expérience. Depuis, je ne pense qu'à cette occasion future où je pourrais peut-être m'attabler à la Maison Boulud, sans prétention, avec naïveté peut-être, mais surtout avec émerveillement!
I always love afternoon the Ritz in Montreal, however, my one complaint this time around is that they spray a VERY strong air freshener in their lobby & since the Palm Court is adjacent to the lobby, the scent becomes part of the tea experience. As someone who is highly sensitive to chemicals, this is extremely unpleasant to have to endure. With the knowledge we have today at how toxic air fresheners are, I cannot understand why hotels are subjecting their patrons to this.
High tea at the ritz is a fun experience to do at least once. Our server was probably the most enthusiastic server I've ever had. The tea itself was exceptional. The presentation for the sandwiches & desserts was lovely & charming. We were not blown away by the quality of the food, but we very much enjoyed it & found portions generous. The decor itself had an element of old world charm & we were able to linger into the afternoon.
Absolutely delightful. We went for. New Year's Eve afternoon tea. The staff, food & experience will stay with me for a long time. We had champagne, tea sandwiches, scrumptious pastries, & very nice tea. The decorations at the Ritz were incredible. It was very special indeed.
