Overall, La Cour des Palmiers is remembered for a beautiful setting, refined ambiance, and strong tea and pastry offerings, with the live piano adding a magical touch. Experiences vary on service, with some reviews noting very slow and occasionally underwhelming service, long waits for orders, drinks, and food, and occasional upcharges for cream or tea refills. Many guests describe the space as elegant and special, making it a memorable venue for occasions, while others feel portions or flavors do not always justify the price. Some visits are described as highly attentive and friendly, and the drinks and certain dishes receive praise, whereas other visits are marked by slower, inconsistent service and questions about value. Overall, most would consider returning for the atmosphere and quality, but expectations for a premium experience may require adjustments in service tempo and portion generosity.
Le service était juste magnifique avec une deco incroyable. Je remercie Guillaume, Catherine & Danielle qui nous ont fait passer une très belle soirée les soeurs & moi avec leur accueil chaleureux & leur gentillesse. Je le recommande vivement car c'est une belle place pour y être
Absolutely loved it! Great service with food to pair. Surprisingly, small bites do fill you up! Enthusiastic servers definitely uped the quality of the service & occasion.
We went for afternoon tea today. Food was great, tea was good & decor & ambiance were amazing. The only disappointing part was the service... it took a while before they came & took our order. Then they waited until we were done sandwiches to bring the tea which I've never seen before. I went to afternoon teas all over Canada & Europe & I've never seen this before. Tea should be served even before the food. They offered a refill of hot water after we had finished all the food & were ready to pay.... Service was slow, I had to ask for them to bring out the tea & it took a while before they came to process our payment. Overall what they offer is great for the price point but they need to work on the service part.
Afternoon tea service: Excellent service, attentive & helpful. Nice decor. Scones were very scrumptious. Desserts were delicious especially the creative chocolate one. Finger sandwiches were a bit hit or miss though. The shrimp one was too heavy on the dill for example. Presentation was perfect overall.
J'ai fait l'expérience du « Afternoon Tea » avec une amie. L'endroit est magnifique & & le service était fort bien. Nous savions que le service de thé était cher (68$ taxes incluses) pour une personne & nous y allions en connaissance de cause. Les sandwichs salés étaient forts ordinaires & secs pour ceux qui n'étaient pas sur pains briochés. Portions très petites. Les scones étaient cependant délicieux. Nous ne pouvions gouter qu'une seule sorte de thé & on ne nous a offert de refill d'eau chaude qu'à la fin de de notre dégustation.
J'y suis allée pour un tea Time & l'expérience était vraiment sympathique. Niveau nourriture tout était très bon surtout tout ce qui était salé & les scones, le seul bemol c'est les portions qui sont un peu juste pour deux personnes mais c'est plutôt gastronomique donc on s'y attend. J'ai pu avoir un café à la place du café & il était incroyablement bon ! Niveau service c'était vraiment très bien, très rapide & le personnel très gentil. Le cadre est joli surtout pendant les fêtes & l'ambiance est très agréable. Le prix est très correct pour l'expérience vécue.
Feb 16, 2024
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Went to for the "tea experience" but can't say it was an "experience." Sandwiches were dry, & only scones were fresh & warm. Noisy & big "deal" with how long the tea should sit before serving but nowhere to place your tea bag when it got dark as coffee 😟. For 3ppl & 250$ later, I think we should have spent it better elsewhere!
L'endroit est magnifique & l'ambiance est une excellente combinaison de luxe & de calme. Le personnel est au petit soin. L'heure du thé est un excellent moment pour se familiariser avec l'endroit.
Absolutely delightful. We went for. New Year's Eve afternoon tea. The staff, food & experience will stay with me for a long time. We had champagne, tea sandwiches, scrumptious pastries, & very nice tea. The decorations at the Ritz were incredible. It was very special indeed.
The Palm Court lives up to its name in service & quality. The teatime service was memorable & the food, despite the higher price tag, was of good quality. Dont expect to be blown away by the food, but expect a very nice experience
