Fondue Haidilao

Thomas

5.0

Best Asian soup place ever! Everything is extremely clean, the service is absolutely amazing, & they treat you like friends from the moment you walk in. The staff is incredibly patient, welcoming, & genuinely takes the time to help you make the right choices.

The food is fresh, flavorful, & delicious. I'll definitely be coming back, & next time, I'm bringing more friends with me!

& just to give you an idea of how clean & well-maintained this place is… even the bathroom gives off private golf club vibes. 😂

10/10 - highly recommend!

Big thankyou to Michelle 👏👏👏

Kath

5.0

There was a bit wait time, but we enjoyed it overall. The tom yum soup was really great & the noodle show was fun. Our waitress Carine was amazing. Don't hesitate to try with the secret code. :)

Angela

5.0

Food was amazing! Service was so incredible our server Jason is such a delight! Hotpot soup bases are yummy & the meats are always fresh. The manager was kind enough to give us a tour in the kitchen to see the behind the scenes! I recommend getting the all you can eat buffet, definitely worth your buck!

Kelly

5.0

very nice hot pot restaurant. i booked a reservation & they gave us a table in the corner, my favourite, it's like they knew. they gave us aprons, which is good if you are a messy eater. the food is tasty, but honestly kinda pricy for what you get. i liked the chicken, beef, & tofu. we got 4 different soups & they were all good. i also liked the peaches. my bf wants more of the haidilao mints. the service was good too, they checked on us & helped fix one of our soups which was too spicy. overall, i think this is a good spot to treat yourselves to a yummy dinne

Jean-Philippe

5.0

Come here every month or so, love to tomato soup base with egg, ramen & chicken!

Seth

5.0

Did the à la carte, quarter broth option. Amazing food (fresh, decent portions, tasty soup, loots of sauce ingredients), our very kind & helpful server Roy made the Haidilao experience memorable. Would definitely recommend this place!

Wei

1.0

I visited this hot pot restaurant yesterday & unfortunately had a very disappointing experience.

The service was poorly organized. The staff did not seem well trained & could not clearly explain the menu or pricing. Service was slow throughout the meal. One of our dishes was completely forgotten by the kitchen & only arrived after we reminded them. By that point, we were almost finished eating. No apology or explanation was offered.

The prices were extremely high. Compared with similar hot pot restaurants, the cost was about twice as much, yet the food quality & service did not justify the price. Portions were small & the overall value was poor.

The food itself was average at best. The fish maw chicken soup had a large amount of foam floating on top, making it look more like a pre-made soup base than a freshly prepared broth.

The dining area was also very cramped, with tables packed closely together. What concerned me most was the noodle-pulling performance. During the show, the noodles were repeatedly swung around & did touch the floor, yet they were still placed directly into the hot pot. This raised serious concerns about food hygiene.

Overall, the service, food quality, atmosphere, & value for money all fell well below expectations. For the price charged, I expected a much better experience.

I will not be returning & would not recommend this restaurant.
★☆☆☆☆

Alice

1.0

We have been loyal customers for years at Haidilao but a recent experience was truly disappointing. Disregard the removal of membership free drinks & late night student discount, the soup base was fishy & service was downgraded. Took the kitchens more than 15min to bring food to the table while fried rice was stick together in chunks - clearly stale. With respect, I here request an explanation form the restaurant since we have witnessed the service deteriorate over time.

Denise

5.0

Always love going to Haidilao! Highly recommend making a reservation because the wait times can get long.

We had Oliver as our server & he was so kind with the toddler we had with us, & was extremely attentive.

The tomato soup base is delicious & the'code words' make the meal extra fun!

Food

5.0

Steven was a great server! Attentive & made sure our experience was as enjoyable as it could've been. The quality of the meat is great & the soup bases are delicious.