Fondue Haidilao s impose comme un leader mondial de la fondue sichuanaise, en mettant l accent sur une expérience culinaire interactive à chaque table. Les clients choisissent parmi une vaste sélection de bouillons épicés et savoureux, servant de base pour cuire une grande variété de viandes tranchées finement, de fruits de mer frais et de légumes de saison. La pâte de crevettes maison signature et le bœuf persillé demeurent des composantes essentielles du menu. Les convives utilisent également un bar à sauces complet pour personnaliser les profils de saveurs de leurs ingrédients cuits. L établissement maintient un modèle de service signature caractérisé par une assistance efficace du personnel tout au long du processus. Ce style de repas communal transforme l expérience en une procédure active et rythmée où les ingrédients sont préparés précisément selon les préférences individuelles.
Fondue Haidilao est largement reconnue pour son expérience de fondue chinoise de haute qualité, offrant une grande variété d'ingrédients frais, des bouillons savoureux et un bar à sauces hautement personnalisable. De nombreux clients soulignent le service exceptionnel et attentionné du personnel, qui se surpasse souvent pour personnaliser les visites lors d'anniversaires et d'occasions spéciales avec des attentions particulières et des divertissements comme la danse des nouilles. Bien que certains clients aient noté que le restaurant peut être coûteux, très fréquenté et parfois bruyant, la majorité le décrit comme une destination incontournable à Montréal qui offre une ambiance de repas amusante, interactive et mémorable. Bien que quelques expériences aient été entachées par de longs temps d'attente ou des incohérences dans le service, la plupart des visiteurs expriment un vif désir d'y retourner pour la qualité de la nourriture et l'accueil chaleureux reçu.
I visited this hot pot restaurant yesterday & unfortunately had a very disappointing experience.
The service was poorly organized. The staff did not seem well trained & could not clearly explain the menu or pricing. Service was slow throughout the meal. One of our dishes was completely forgotten by the kitchen & only arrived after we reminded them. By that point, we were almost finished eating. No apology or explanation was offered.
The prices were extremely high. Compared with similar hot pot restaurants, the cost was about twice as much, yet the food quality & service did not justify the price. Portions were small & the overall value was poor.
The food itself was average at best. The fish maw chicken soup had a large amount of foam floating on top, making it look more like a pre-made soup base than a freshly prepared broth.
The dining area was also very cramped, with tables packed closely together. What concerned me most was the noodle-pulling performance. During the show, the noodles were repeatedly swung around & did touch the floor, yet they were still placed directly into the hot pot. This raised serious concerns about food hygiene.
Overall, the service, food quality, atmosphere, & value for money all fell well below expectations. For the price charged, I expected a much better experience.
I will not be returning & would not recommend this restaurant.
★☆☆☆☆
When this Haidilao first opened, it was amazing. I used to come here twice a week because both the food & service were excellent. However, over time, the quality has continued to decline. This location is honestly not on the same level as Haidilao in Toronto.
i visited about six months ago, & I already felt the service was quite poor. Because of that experience, I didn't come back for half a year. Last week, I decided to give it another chance, but unfortunately, the service was still disappointing, the food was average, & the prices had become even more expensive.
No more benefits for silver membership, no more box tissue, you need to pour water for yourself…total different service than before!
If your restaurant's reputation is built around exceptional service, then staff training should be taken more seriously. Sadly, after giving it multiple chances, I won't be coming back.
I'm just glad that we finally have Haidilao in Montreal. Haidilao is hotpot chain that is well known for their food quality & top notch service. The broth, the meat cuts, the vegetables & seafood are just so fresh & tasty.
The service at Montreal location is getting better everyday. The food is also very fresh with great variety. Today service & food are just amazing. We were seen & accomodated by great staff, especially shoutout to Jason!
Thank you very much for the amazing services. We'll come back again & many times.
25 avr. 2026
sur Google
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As always, haidilao never missed! It's super good & the meat is the best quality you can find for a Chinese hot pot in Montreal. Ou server Will, was the best & very accommodating all evening! I recommend 100%!!
If you get served by Oliver you are sure to have a great evening!! He's on top of his game & super friendly!!
Also the food is absolutely delicious.
The price for the quality & quantity is more than worth it!!
We'll be back for sure!
Haven't been back in a while but Haidilao never disappoints! The food quality is always really good & fresh, I highly recommend the Sukiyaki broth :) Our waiter Steven was incredibly nice & attentive too!!
Steven was a great server! Attentive & made sure our experience was as enjoyable as it could've been. The quality of the meat is great & the soup bases are delicious.
We came for supper & the food (vegetables, fake crab, & c) was dry & old, like it stayed out in the open air for 2 days. Also, the beef was more fat than meat. For the price we paid, we were hoping for better quality food.
3rd time back here. High quality food coupled with high quality service from Steven. Not too noisy & nice ambience with little booths to sit in. We were too full to order but the hand pulled noodles are made in front of you like a mini show & the team is really skilled! Free ice cream for dessert! Excellent choice for celebrations.
