Fondue Haidilao s impose comme un leader mondial de la fondue sichuanaise, en mettant l accent sur une expérience culinaire interactive à chaque table. Les clients choisissent parmi une vaste sélection de bouillons épicés et savoureux, servant de base pour cuire une grande variété de viandes tranchées finement, de fruits de mer frais et de légumes de saison. La pâte de crevettes maison signature et le bœuf persillé demeurent des composantes essentielles du menu. Les convives utilisent également un bar à sauces complet pour personnaliser les profils de saveurs de leurs ingrédients cuits. L établissement maintient un modèle de service signature caractérisé par une assistance efficace du personnel tout au long du processus. Ce style de repas communal transforme l expérience en une procédure active et rythmée où les ingrédients sont préparés précisément selon les préférences individuelles.
Fondue Haidilao est largement reconnu pour offrir une expérience de fondue chinoise de premier ordre à Montréal, caractérisée par des ingrédients toujours frais, des bouillons savoureux et une atmosphère interactive. De nombreux clients louent la qualité exceptionnelle du service, soulignant que le personnel est attentionné, serviable et qu'il dépasse souvent les attentes pour garantir une visite mémorable, notamment lors d'occasions spéciales comme les anniversaires. Bien que certains convives notent que les prix peuvent être élevés et que les temps d'attente pour les tables ou les commandes puissent parfois être longs aux heures de pointe, la majorité considère que les divertissements uniques, comme la danse des nouilles et l'opéra du Sichuan, ainsi que la propreté des lieux et l'ambiance chaleureuse, justifient pleinement le coût. Dans l'ensemble, ce restaurant est fréquemment recommandé comme une destination incontournable pour ceux qui souhaitent déguster un repas de fondue de qualité dans un cadre festif avec des amis ou en famille.
Came in pretty late on a Wednesday evening, there was a concert that had just ended & there was a rush at 11:30pm. They still accommodated everyone. Steven, our waiter, was super nice & attentive, his section was closed & was kind enough to stay & serve the new wave of people. Food is always good & fresh. Staff is on top of everything. Not the first time & not the last time coming :)
Carine was such a sweetheart! She was so attentive from start to finish & making sure we had everything we needed at all times❤? Thank you so much for making our experience the most special🥰
Amazing hot pot experience! The ingredients were fresh, the broth was flavorful, & everything came out quickly. The restaurant was clean, & the atmosphere was welcoming, making it a great place to enjoy a meal with family or friends.
A special thank you to our waitress, Coco. She was incredibly friendly, attentive, & made us feel welcome from the moment we arrived. Her excellent service & warm personality made the experience even better. We'll definitely be coming back!
24 juin 2026
sur Google
🍽️
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Cathy made our visit unforgettable! Her service was exceptional - attentive, friendly, & always one step ahead. This is exactly why Haidilao stands out from the rest. Will definitely be back, & hoping to get Cathy as our server again!
The experience here was quite disappointing. After being seated, I waited nearly 10 minutes before someone came to explain the buffet menu. Even then, the explanation was unclear, & I was left confused about how vegetables were included in the buffet options & wasn't told I should get vegetables from the self-help station.
The service overall was very minimal & lacked attention to detail. No one asked about allergies or dietary restrictions, which is a very basic expectation in a dining setting. Additionally, I was not provided with separate food tongs for handling raw meat, which felt unprofessional & raised concerns about food safety & hygiene standards. I was also served shrimp without being provided gloves to peel them, which made the dining experience inconvenient & uncomfortable. This is a small but important detail that reflects the overall lack of attentiveness in service.
Overall, the service did not meet the level of professionalism expected from a restaurant experience.
- Update: Thank you for calling to follow up. I really appreciate the gesture-it was very thoughtful & sweet. Overall, the service was good, & I appreciate the attention to customer feedback. I just wanted to share my experience so that it could help improve the dining experience even further.
Had a really good experience overall. The service was great - staff were friendly & attentive, especially Will, who helped with bringing sauces & serving dishes, which made everything much easier. The food was tasty & the ingredients felt fresh. The sauce bar also had a wide variety of options, which I really liked. Overall, a very pleasant dining experience. Would definitely recommend.
I highly recommend it; the food is good. The service is impeccable. I was served by Stéphane, who wasn't busy.I highly recommend it; the food is good. The service is impeccable. I was served by Steven,He was very attentive & patient with me.⭐?⭐?⭐?⭐?⭐? .
