Originaire du Sichuan, en Chine, en 1994, Haidilao Hot Pot est la plus grande marque de fondue chinoise en gestion directe en Chine et une chaîne de restaurants chinois mondialement reconnue, dont le nombre total de visites de clients dépasse désormais 1 milliard.
Les avis décrivent Haidilao comme une expérience de fondue hot pot exceptionnelle et animée, avec des ingrédients frais, des bouillons savoureux et une large carte de sauces, dans une ambiance festive où se succèdent des démonstrations de nouilles et des moments d'anniversaire. Le service est constamment salué pour son attention, sa gentillesse et sa volonté d’en faire plus pour les clients, créant une atmosphère accueillante et vivante. Les réservations sont souvent recommandées en raison de l’affluence, et certaines visites signalent des retards ou des places parfois froides lors des heures de pointe, mais beaucoup estiment que le rapport qualité-prix et les portions généreuses justifient le prix, et nombreux disent qu’ils reviendront en famille ou entre amis.
Meilleur service
Steven a offert un service exceptionnel. Il est très accueillant, souriant & attentif aux détails. Ça fait vraiment plaisir d'être servi par quelqu'un comme lui
19 avr. 2026
sur Google
🍽️
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The experience here was quite disappointing. After being seated, I waited nearly 10 minutes before someone came to explain the buffet menu. Even then, the explanation was unclear, & I was left confused about how vegetables were included in the buffet options & wasn't told I should get vegetables from the self-help station.
The service overall was very minimal & lacked attention to detail. No one asked about allergies or dietary restrictions, which is a very basic expectation in a dining setting. Additionally, I was not provided with separate food tongs for handling raw meat, which felt unprofessional & raised concerns about food safety & hygiene standards. I was also served shrimp without being provided gloves to peel them, which made the dining experience inconvenient & uncomfortable. This is a small but important detail that reflects the overall lack of attentiveness in service.
Overall, the service did not meet the level of professionalism expected from a restaurant experience.
- Update: Thank you for calling to follow up. I really appreciate the gesture-it was very thoughtful & sweet. Overall, the service was good, & I appreciate the attention to customer feedback. I just wanted to share my experience so that it could help improve the dining experience even further.
The service is really good I went for my birthday & Steven the guy in the third floor helped us so much, especially my mom & brother who were there for the first time. Definitely 10 out of 10!
Une bonne expérience partagée en famille. L'accueil est chaleureux & le service est attentionné.?La fondue est délicieuse, variée & personnalisable à l'infini, un vrai voyage culinaire. La prochaine fois j'explore davantage le bar à sauce! Petite précision, le bouillon'épicé standard' est déjà à un bon niveau 🔥
Nous sommes allés manger là pour la fête de ma blonde, superbe soirée, merci à Steven pour son excellent service.
Commandez les nouilles Haidilao, idéalement plusieurs fois.
12 avr. 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
I had a pleasant experience at Haidilao for my birthday. They celebrated with the staff & offered dessert, which was very nice… especially if you come in a big group. :)
Don't forget the secret codes! Overall, it was a great experience, & the food is delicious. Don't forget to check out their Instagram for their monthly promotions, it's so worth it!
As always, haidilao never missed! It's super good & the meat is the best quality you can find for a Chinese hot pot in Montreal. Ou server Will, was the best & very accommodating all evening! I recommend 100%!!
Had a really good experience overall. The service was great - staff were friendly & attentive, especially Will, who helped with bringing sauces & serving dishes, which made everything much easier. The food was tasty & the ingredients felt fresh. The sauce bar also had a wide variety of options, which I really liked. Overall, a very pleasant dining experience. Would definitely recommend.
AMAZING food & probably the best customer service in Montreal. Cannot recommend this place enough. BIG big thank you to Will for his kindness & attention. He was the cherry on top 🍒
Great experience overall. The place was very clean, the food was delicious, & the staff were professional & welcoming.'Marie was awesome', she made everything even better!
