Originaire du Sichuan, en Chine, en 1994, Haidilao Hot Pot est la plus grande marque de fondue chinoise en gestion directe en Chine et une chaîne de restaurants chinois mondialement reconnue, dont le nombre total de visites de clients dépasse désormais 1 milliard.
Les avis décrivent Haidilao comme une expérience de fondue hot pot exceptionnelle et animée, avec des ingrédients frais, des bouillons savoureux et une large carte de sauces, dans une ambiance festive où se succèdent des démonstrations de nouilles et des moments d'anniversaire. Le service est constamment salué pour son attention, sa gentillesse et sa volonté d’en faire plus pour les clients, créant une atmosphère accueillante et vivante. Les réservations sont souvent recommandées en raison de l’affluence, et certaines visites signalent des retards ou des places parfois froides lors des heures de pointe, mais beaucoup estiment que le rapport qualité-prix et les portions généreuses justifient le prix, et nombreux disent qu’ils reviendront en famille ou entre amis.
Une expérience culinaire exceptionnelle chez Haidilao aujourd'hui, grâce au service remarquable de Shuxin.
Dès notre arrivée, Shuxin s'est montré non seulement très professionnel, mais aussi d'une grande chaleur humaine. En tant que visiteur à Québec, j'ai beaucoup apprécié ses recommandations locales personnalisées ; il a vraiment à coeur de bien recevoir les gens.
Il est incroyablement efficace & polyvalent (multi-tasking). Il a su gérer toutes nos demandes avec une rapidité impressionnante. Aujourd'hui, avec la pluie, le sol était un peu glissant, mais Shuxin a été extrêmement prévenant. Il a su rassurer les clients & a porté une attention particulière à chaque détail pour contrer les désagréments de la météo.
Un service attentionné, humain & très professionnel. Si vous passez par ici, demandez Shuxin !
I had an incredible dining experience at Haidilao today, all thanks to the exceptional service provided by Shuxin.
From the moment we sat down, Shuxin was not only professional but genuinely warm & enthusiastic. As a visitor to Quebec, I was delighted when he shared some fantastic local recommendations with us-he really goes above & beyond for his guests!
What impressed me most was his ability to multi-task with high efficiency. Even when the restaurant got busy, he handled every concern promptly & with a smile. It was a rainy & gloomy day today, & despite the floors being a bit slippery, Shuxin was incredibly attentive. He went out of his way to ensure everyone felt safe & comfortable, showing genuine care for every detail & considering the inconveniences caused by the weather.
If you visit this location, definitely look for Shuxin. He is a true asset to the team!
Superb service by Michelle & staff for the VIP room in a last minute holiday reservation for 10. The kids thoroughly enjoyed the experience & were very well taken care of with toys & souvenirs. Meats were fresh & tasted great. Service was attentive & fast, in particular Michelle checked in on us frequently & thoughtfully. Thank you for making our visit so positive! Will definitely return when in town!
24 déc. 2025
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Favourite hotpot place in town. Good quality meat, good variety of choices (meat, veggies, sauces, etc) it even comes with a show (1 noodle dance, face mask change dance). Our server Steven was attentive, respectful & friendly, making sure our empty trays were taken care of, fat of the broth skimmed & we had enough broth throughout our meal. Can't recommend enough!
The food & atmosphere were great! Steven our server was really attentive to our table & made sure we got everything we needed. Will definitely be coming back again!
We love the Tom yum (please don't take it off the menu!)& oat milk broths, & they often have lunch & late night specials like the all you can eat. The all you can eat options change every so often, allowing you to try different options, & they often have special promos & festivities for different holidays so it's worth going back.
You start to know which waiters you like more across your visits, although all of them are more attentive than most restaurants. Oliver is always warm & friendly; if the order isn't right, he'll make sure to make it right even if it means calling the kitchen & going there himself to get your drink.
Learn their secret codes, it's always fun.
Super clean, great amenities they really set a new standard for restaurant service in Montreal.
We had such an amazing experience here! We had the'plonger jusqu'au fond' combo which includes a broth & sauces pp & really got a bang for our buck. They even offered us ice cream at the end! The service was phenomenal from the front desk to our server Will, who was very attentive & patient with our questions. Looking forward to coming back!
9 nov. 2025
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Great service & restaurant perfect for autumn & rainy days to eat warm comfort food. Have a great evening with my wife. Staff are SUPER attentive & informative. Always prioritize customers needs.
If I could, I would give 10 stars for Stevens service. We've been to Hai di lao in Vancouver & In Asia before but his service was the best of them all, he was attentive, kind & funny. He's definitely an asset to your establishment & I hope everyone their understands that. The food was just as amazing, top tier quality meats. Thank you Steven, we'll be back soon!
Been there many many times & the food is always great. The one thing that is absolutely top tier is the service by the staffs. They are always attentive & take care of you by filling up your water glasses, getting rid of the plates, etc. I would give the service a 100/10 !
had an amazing dinner at Haidilao this past Sunday night with some friends, & I can't recommend it enough. From start to finish, the customer service was outstanding. We were lucky to have Ghali as our server, & he truly made the experience exceptional.
Ghali was incredibly helpful, attentive, & kind he gave us great recommendations (everything he suggested was absolutely delicious), made sure we had everything we needed at all times, & even informed us about the available discounts. He answered all our questions with a smile & made us feel genuinely welcomed & cared for throughout the meal.
As for the food absolutely delicious, Fresh ingredients, rich flavors, & so many options to choose from & the sauce bar a huge necesity to anyone planning a visiste there.
A big thank you to the team for such a wonderful evening. I'll definitely be coming back soon.
This has to be the best hotpot restaurant in Montreal, located in one of the most walkable street right in downtown St Catherine. The place is clean & classy & offers really great food at the right price. Service was great, it was fast & really attentive, thank you Fanta for explaining everything & being very welcoming! Food was really good from meat to vegetables all extremely fresh, lots of items available on the menu. There is also a sauce stand available for a small extra, all the sauces were presented very cleanly & freshly prepared. Fried pork was one of the favorite dishes, the spicy soup base is REALLY spicy so pick it only if you're prepared! Honestly highly recommended.
I had an amazing dining experience at Haidilao, & a huge part of it was thanks to our server, Lion. From the moment we sat down, Lion made us feel so welcome & attended to all our needs with a warm & friendly attitude. The service was incredibly attentive, & Lion went above & beyond to make sure our meal was perfect. The food was, of course, delicious, but it was Lion's exceptional service that truly made the evening unforgettable. Thank you for making our experience so special - we can't wait to return!"
Our waiter Lion gave us an AMAZING service! We came for my parents birthday month & he made sure they feel special. He sang happy birthday with enthousiasm litting up the room! Lion is really attentive to details making sure we don't miss anything. The restaurant is clean, has a good selection of food that we can order on a tablet (English French & Chinese available). It's an "à la carte" hot pot (not all you can eat) so it could become pricey. But aside of the price, it's worth it for the amenities & the A+ service.
Overall great Hotpot experience! The moment you walk in, you are greeted by a hostesse who will assign you a srat based on the number of your party. Each seat has a pull up storage where you can put your belongings while you enjoy the food. The sauce making & fruit section is self-served which allows your creativity to kick in to make the dipping sauce you like. The ingredients (meat & vegetables) were fresh & served in a timely manner. You should expect $50+ per person on a normal day. After 9pm, the meat price drops significantly so you can take advantage of hotpot at a more reasonable price. This restaurant is very clean & the servers are very attentive to your needs. Washroom is also equipped with extra items such as hand cream, mouth wash & floss.
Tried a delicious Chinese hotpot recently! The broth was flavorful, especially the spicy tallow beef & even tom yum. The ingredients were fresh - tender, seafood, sides ordered were nice,. I loved customizing my dipping sauce with chili oil & sesame paste. The staff were attentive, & the cozy ambiance made it even better. Perfect for a fun meal with friends or datenight ! Received a cute goodie bag at the end which was the highlight !
We had a great experience at Fondue Haidilao! The food was delicious, & we left feeling very full & satisfied. My friend is so happy with the birthday celebration. I especially want to thank you the server "BeiBei" for his warm, polite, & attentive service. It made our experience even better!
