Originaire du Sichuan, en Chine, en 1994, Haidilao Hot Pot est la plus grande marque de fondue chinoise en gestion directe en Chine et une chaîne de restaurants chinois mondialement reconnue, dont le nombre total de visites de clients dépasse désormais 1 milliard.
Fondue Haidilao propose une experience hot pot vivante et conviviale avec des bouillons riches et variés, des ingrédients frais et un large choix de sauces qui permettent des combinaisons personnalisées; la viande et les fruits de mer sont souvent loués pour leur qualité, et les nouilles faites maison apportent un vrai spectacle; l'ambiance est dynamique et interactive, avec des démonstrations de nouilles et des chansons d'anniversaire qui font partie intégrante de l'expérience; le service est généralement décrit comme attentif et chaleureux, capable de guider les choix et d'accompagner pendant les heures de grande affluence; la clientèle apprécie la polyvalence pour des sorties en famille ou entre amis et la possibilité de prolonger l'expérience grâce au buffet de sauces et à des options de bouillon à emporter; des remarques mentionnent parfois des prix élevés et une ambiance très chargée ou bruyante, mais l'expérience reste globalement perçue comme unique, festive et de haute qualité, incitant à revenir régulièrement.
Steven was amazingly patient, friendly, & helpful, amazing service & treated us so kindly. He made the experience 100x better. I will be coming back because of him.
27 mars 2026
sur Google
🍽️
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I highly recommend it; the food is good. The service is impeccable. I was served by Stéphane, who wasn't busy.I highly recommend it; the food is good. The service is impeccable. I was served by Steven,He was very attentive & patient with me.⭐?⭐?⭐?⭐?⭐? .
Le temps d'attente était un peu long vu que c'était rush hour sinon c'était une bonne expérience! Le serveur Olivier très mignon, gentil & il explique bien :)
Super amazing food! I loved it so much the flavors were amazing, the onion brothers was fire. Oliver's service was great too. $50 pp & $30 AYCE after 9pm on weekdays.
Amazing first experience with Haidilao! The wide variety of options to choose from was a delight, though the service is truly what seals this place at five stars for me.
Our waitress Marie was an absolute sweetheart. She was energetic, attentive & very friendly! She truly curated one of my favourite dining experiences in a minute.
I had one of the worst service experiences I have ever had at Haidilao.
We arrived around 4:30 PM, & since the AYCE offer ends at 5:00 PM, we simply wanted to ask whether we were still eligible. When we asked the staff member at the front desk, she did not answer our question at all. She just kept looking down at his iPad & then turned to help other customers. We felt completely ignored.
After we were seated, no one came to explain the available combos or assist us. We had to raise our hands & ask before someone finally came over.
Even when all the dishes were served, no one gave us aprons. Once again, we had to ask for them ourselves.
What made the experience even worse was that, in the middle of our meal, a server suddenly put a bowl on our table without us asking for them or explaining anything. It felt random & confusing. On top of that, the meat we ordered took an extremely long time to arrive. By the time it finally came, we had already finished eating. A server then brought over a plate of meat & said it was ours, but at that point we were already done. It was honestly so frustrating & speechless.
This experience was completely different from the level of service Haidilao is known for. Compared to our previous visits, the service this time was disorganized, inattentive, & extremely disappointing. Definitely one of the worst dining experiences I've had.
We had such a good experience. Our server Will take such a good care of us & suggest lots of nice food to order. The broth was delicious & everything we ordered. We will come back soon for sure.
