Brasserie 701

ImadHuss-1104

1 Commentaire

1.0

A celebration dinner for anniversary & friends from overseas was a disaster. I would leave food rating 1 but service should be in the minus rating if it was available. Our reservation was for 6 people at 8. First we were told inside. Then inside they said no you're in the patio. This should have been our first clue of the shambles we would face. Gavin was a friendly waiter but could not overcome the problems that night. The wine took over 1 hour to arrive. The promise of bread on the way never eventuated. By 9.30 or later when the rain started we were moved inside. Asking about our food elicited many apologies but no food. By 10 we received the oysters & escargots. One of our guests not eating an app was becoming dizzy (low blood sugar/lack of food). She spoke to the manager who spoke again of staff shortages etc. But as a restaurant with a good reputation why would you fill a dining room & open a patio if you have staffing problems? She could not answer. We saw people leave before eating. We heard other tables complain. The owners & management showed no respect for their clientele. Perhaps they assumed tourists are never ending. My guests & myself though will never return nor recommend this restaurant. Apologies mean nothing when poor management & greed is the problem. The main course arrived somewhere around 10.30 a full 2.5 hours since we arrived. 2 plates were refused & returned & I cannot say any meal could be enjoyed when you are tired & angry. While the 2 plates were removed from our bill there was no other compensation on a $435 bill. One of our guests is a general manager at a well known hotel chain trained in food & beverage. He found it unbelievable that nothing was written off as an apology. Staff tried to help & explain etc but they are at the mercy of incompetent management I believe.