Le Serpent

PeterLo-225

1 Review

3.0

Just came back from a lunch date with my wife & our experience at Le Serpent was filled with mixed feelings. On the one hand, the meal in & of itself, was delicious, colourful & well plated. The flavours were fantastic! We ordered the pieuvre as a starter which melted in your mouth. Then I ordered the lobster risotto with mascarpone, which was by far one of the best risotto's I have ever eaten & my wife ordered the salmon confit with lentils... Just melted in your mouth.

Now for the serving staff... The service was slow, we had to refill our own water glasses several times & the waiter didn't seem to interested in checking in on us once we ordered. A real shame, since the food was devine when it did come, but the poor service unfortunately takes away from the overall experience.

The worst part of the meal: As my wife was eating, she bit into a piece of salmon & something crunched between her teeth. She took it out of her mouth, placed it on the table & we both analyzed this clear, tiny piece of... GLASS?! Could it be? We looked at it carefully to make sure it wasn't just a piece of corse salt & so we tried to see if it would dissolve or break apart & it did not. I called the waiter over to tell him he should let the chef know to be careful, as perhaps a glass may have broke near my wife's dish when plating it. The waiter was surprised then quickly came back with a handful of white salt & tried to sell us on the idea that it was just a piece of salt. Let me tell you, it was not a piece of salt! It was a shard of glass & he tried to insult me & my wife's intelligence! I didn't as for a comp or anything at all & only wanted him to advise the chef as a precaution, but the blatant insult from this horrible waiter was completely disrespectful & unnecessary. The Chef should seriously revise his staff, as he is producing a very good quality product, but the people he has up front will ruin his perfectly good business.

Then, on the way out, the bar keep tells us, "we apologize for the misunderstanding... I assure you we would not have served you glass." What a complete asshole! I guess you can't teach class. A normal thing to do in such a situation would have been simply to apologize, maybe have the chef come over to say hello & check on us... There wasn't even a need for any type of comp... But a sincere, "sorry that happened, I hope it didn't ruin your experience here..." would have been well appreciated. Well, guess what, now even our friends heard about the unpleasant, classless event of today's lunch & it tarnishes a perfectly good place to eat.

My suggestion to the chef... Get more professional employees that have some basic etiquette & class.

CAAA

1 Review

4.5

Saveurs fraîches & raffinées. La bajoue de porc & le risotto de homard étaient parfaits. Les desserts sont à couper le souffle, particulièrement le pudding à l'érable: le mélange des textures, des saveurs... mémorable! Excellent choix de vin au verre, plusieurs vins de styles différents disponibles. Le tout présenté de manière très attentionnée par un serveur compétent & sympathique. Déjà hâte d'y retourner.