Dans l'ensemble, Jatoba est unanimement salué pour sa cuisine d'une finesse remarquable, ses présentations soignées et son ambiance chic et chaleureuse, que ce soit au restaurant principal ou au bar. La carte propose des plats d'inspiration fusion asiatique mettant en valeur des ingrédients frais comme sashimi, morue et wagyu, accompagnés de cocktails créatifs et de vins bien choisis; de nombreux convives recommandent les sushis Bluefin, les dumplings et les plats de poisson à partager. Le service est globalement attentif et compétent, avec des serveurs et barmen qui savent conseiller et personnaliser l'expérience, même si certains retours mentionnent des moments d'attente ou des petits accrocs ponctuels. L'expérience est souvent décrite comme mémorable et digne d'une occasion spéciale, avec des gestes du chef et une attention chaleureuse, et beaucoup apprécient aussi le cadre et la véranda lumineuse. Bien que le coût soit élevé, nombreux estiment que la qualité et l'ambiance justifient le prix et annoncent leur retour pour tester d'autres plats; quelques expériences au lunch ou au service peuvent toutefois varier et gagner en fluidité.
Delicious food & really good service. Since it's on the pricier side, I'd recommend to go in a group & & spend 100-150$ pp to get to try as many different plates as possible. Some of the high lites were the black cod, the dumplings (all delicious) & the beer noodles
I'd like to recognize both the positive & negative aspects of the service during our visit.
Service Rating:
⭐ 5/5 for the support staff (bussers, runners, & bar staff) - Everyone else on the team was attentive, friendly, efficient & really top-notch service worthy of the highest end restaurant.
⭐ 2/5 for the waiter who took our order - Unfortunately, our overall experience was seriously impacted by two concerning incidents. The 1st is not drama, the second in quite unnerving.
1. Drink Order Mishandled
One of our guests ordered a regular (non-diet) Coke. When the drink arrived, the server delivering it (holding the printed bar order in hand) stated it was a Diet Coke. The waiter who originally took our order quickly & firmly insisted it was not. However, a simple taste test confirmed it was Diet Coke.
Though the drink was eventually replaced, the way the situation was handled was troubling. The waiter's defensive attitude, dismissiveness, & his unwillingness to listen came across as unprofessional. It felt more like,'just take what you're given,' rather than an effort to ensure a good customer experience.
2. Allergy Risk - Serious Oversight
We ordered a multi-course tasting menu (we did not choose, we let our waiter decide on the menu) & clearly communicated one important dietary restriction: an allergy to shellfish. Despite this, the final course included two plates containing shellfish (crab & shrimps). Thankfully, we identified this (again thanks to the support staff) before anyone with the allergy took a bite - but that's not always possible, especially with items like dumplings where the filling isn't obvious.
When we raised the issue, the same waiter casually responded,'Oh yes, I know - but I really wanted the rest of the table to try these out.' This is not just a lapse in judgment - it's a dangerous & completely unacceptable approach to food allergies. It demonstrates a lack of seriousness, care, & professionalism.
Mistakes can happen, but the lack of accountability & the dismissive attitude from the waiter made both situations feel much worse. Service staff are not just responsible for delivering food; they are trusted to listen, respect guest needs, & ensure a safe & welcoming environment. In this case, that trust was broken.
I hope the management sees this as constructive feedback & takes appropriate action - particularly with regard to allergy protocol training & service standards.
We loved our dinner at Jatoba! Never had such tender tuna... all the dishes were amazing & so were the desserts! Not inexpensive, but definitely special.
Une belle & bonne adresse à MTL. Accueil chaleureux & service hors pair. Plats inventifs & appétissants. Cuisine asiatique raffinée. Atmosphère décontractée notamment sur la magnifique véranda. Une délicate attention de la part du chef exécutif: une jolie carte d'anniversaire déposée sur notre table.
Un grand merci au chef Olivier Vigneault & à toute l'équipe du Jatoba pour cette expérience hors du commun. La nourriture était tout simplement excellente, pleine de saveurs & parfaitement préparée. De plus, le service & le décor étaient également exceptionnels. Je recommande fortement !
Tout était absolument parfait!
Les saveurs explosent & leur carte des vins nous a permis de faire de très beaux accords avec le thon, le bar & le wagyu.
Merci au chef Vigneault de nous avoir fait déguster en dessert une tranche de melon Japonais recouverte de caviar, c'était sublime avec notre dernier verre de Chassagne-Montrachet !
We enjoyed our meal so much, the bartender made us fantastic drinks. Staff was attentive. Food came out with great timing & each bite better than the next
I love love love this restaurant!! From the experience I have from other places this restaurant is exceptional with the most genuine & friendly staff. The food is top tier. 😍
