Jatoba

Daniel

5.0

Un endroit formidable, tout est parfait, de l'acceuil au service & la nouriture fantastique 🤩 c'était notre deuxieme fois & surtout pas la dernière

Michel

2.0

I'd like to recognize both the positive & negative aspects of the service during our visit.

Service Rating:
⭐ 5/5 for the support staff (bussers, runners, & bar staff) - Everyone else on the team was attentive, friendly, efficient & really top-notch service worthy of the highest end restaurant.
⭐ 2/5 for the waiter who took our order - Unfortunately, our overall experience was seriously impacted by two concerning incidents. The 1st is not drama, the second in quite unnerving.

1. Drink Order Mishandled
One of our guests ordered a regular (non-diet) Coke. When the drink arrived, the server delivering it (holding the printed bar order in hand) stated it was a Diet Coke. The waiter who originally took our order quickly & firmly insisted it was not. However, a simple taste test confirmed it was Diet Coke.

Though the drink was eventually replaced, the way the situation was handled was troubling. The waiter's defensive attitude, dismissiveness, & his unwillingness to listen came across as unprofessional. It felt more like,'just take what you're given,' rather than an effort to ensure a good customer experience.

2. Allergy Risk - Serious Oversight
We ordered a multi-course tasting menu (we did not choose, we let our waiter decide on the menu) & clearly communicated one important dietary restriction: an allergy to shellfish. Despite this, the final course included two plates containing shellfish (crab & shrimps). Thankfully, we identified this (again thanks to the support staff) before anyone with the allergy took a bite - but that's not always possible, especially with items like dumplings where the filling isn't obvious.

When we raised the issue, the same waiter casually responded,'Oh yes, I know - but I really wanted the rest of the table to try these out.' This is not just a lapse in judgment - it's a dangerous & completely unacceptable approach to food allergies. It demonstrates a lack of seriousness, care, & professionalism.

Mistakes can happen, but the lack of accountability & the dismissive attitude from the waiter made both situations feel much worse. Service staff are not just responsible for delivering food; they are trusted to listen, respect guest needs, & ensure a safe & welcoming environment. In this case, that trust was broken.

I hope the management sees this as constructive feedback & takes appropriate action - particularly with regard to allergy protocol training & service standards.

Fred

5.0

Excellent as usual !!

Michael

5.0

We loved our dinner at Jatoba! Never had such tender tuna... all the dishes were amazing & so were the desserts! Not inexpensive, but definitely special.

D

5.0

Sashimi Moriawase 12 pieces, crispy mushroom & firecracker dumplings, spicy salmon tartare, king crab, sweet & spicy Chinese eggplant + one Hibiki Heritage : just do it!

Michael

5.0

Unbelievable service, unbelievable atmosphere & unbelievable food. One of my best dining experiences. I'll be back.

JOSEPH

5.0

Incredible!!!

Sophie

5.0

Une belle & bonne adresse à MTL. Accueil chaleureux & service hors pair. Plats inventifs & appétissants. Cuisine asiatique raffinée. Atmosphère décontractée notamment sur la magnifique véranda. Une délicate attention de la part du chef exécutif: une jolie carte d'anniversaire déposée sur notre table.

Maxime

5.0

Un grand merci au chef Olivier Vigneault & à toute l'équipe du Jatoba pour cette expérience hors du commun. La nourriture était tout simplement excellente, pleine de saveurs & parfaitement préparée. De plus, le service & le décor étaient également exceptionnels. Je recommande fortement !

Paul

5.0

Tout était absolument parfait!
Les saveurs explosent & leur carte des vins nous a permis de faire de très beaux accords avec le thon, le bar & le wagyu.
Merci au chef Vigneault de nous avoir fait déguster en dessert une tranche de melon Japonais recouverte de caviar, c'était sublime avec notre dernier verre de Chassagne-Montrachet !