Fondue Haidilao

Tam

5.0

I'm just glad that we finally have Haidilao in Montreal. Haidilao is hotpot chain that is well known for their food quality & top notch service. The broth, the meat cuts, the vegetables & seafood are just so fresh & tasty.
The service at Montreal location is getting better everyday. The food is also very fresh with great variety. Today service & food are just amazing. We were seen & accomodated by great staff, especially shoutout to Jason!
Thank you very much for the amazing services. We'll come back again & many times.

Nelson

5.0

Always enjoy eating here, but our server Lo made our latest visit really special. He was very accommodating, friendly, & generous!

Donna

5.0

Absolutely a must-visit. The staff were so kind & helpful, the food was delicious, & the service was really fast. We opted for the all-you-eat special, with some extras like the noodle dance. The kids were amazed. They also gave little Haidilao lego sets to the children; very cool.

Duc

5.0

Wow the service truly improved & it's top tier now (shout out to Jason!!)

The food is so fresh & the promotions are great!

Shuyinhk

5.0

Lo, Jason & the rest of the team are the best. Their service is perfect. I highly recommend you to come see them & the food is very good. They will take care of you.

Ingy

5.0

Great service, & Oliver was great!

Guilherme

5.0

Good food, cool atmosphere, & excellent service from Steven.

Malika

5.0

Meilleur service
Steven a offert un service exceptionnel. Il est très accueillant, souriant & attentif aux détails. Ça fait vraiment plaisir d'être servi par quelqu'un comme lui

Na

5.0

I love it here! Food & staff are so kind! We were served by Steven & he was so great!! We'll be back again for sure

Jingrui

3.0

The experience here was quite disappointing. After being seated, I waited nearly 10 minutes before someone came to explain the buffet menu. Even then, the explanation was unclear, & I was left confused about how vegetables were included in the buffet options & wasn't told I should get vegetables from the self-help station.

The service overall was very minimal & lacked attention to detail. No one asked about allergies or dietary restrictions, which is a very basic expectation in a dining setting. Additionally, I was not provided with separate food tongs for handling raw meat, which felt unprofessional & raised concerns about food safety & hygiene standards. I was also served shrimp without being provided gloves to peel them, which made the dining experience inconvenient & uncomfortable. This is a small but important detail that reflects the overall lack of attentiveness in service.

Overall, the service did not meet the level of professionalism expected from a restaurant experience.

- Update: Thank you for calling to follow up. I really appreciate the gesture-it was very thoughtful & sweet. Overall, the service was good, & I appreciate the attention to customer feedback. I just wanted to share my experience so that it could help improve the dining experience even further.