Fondue Haidilao

Helen

1.0

Update: Charles from Haidilao Montreal reached out & apologized for our experience. I appreciate Haidilao Montreal taking our feedback seriously. I hope future diners experiences will be better than ours!

I hate writing this review but this is by far the worst Haidilao my partner & I have been to. The Markham, DT Toronto, & Scarborough locations are far superior. We both did the 31.99 evening all you can eat. We started eating at 10:08. To start the waiter did not check in on us once the entire meal & we did not get meat tongs until 20 minutes into the meal. Our broths were not refilled the entire meal & we were basically cooking with tomato & mushroom sludge by the end (added photo). Additionally, some of the all you can eat items were not refilled once during the entire meal leaving us missing out on some items.

The worst part is that we still had over 15 minutes left (1 hour & 30 limit; my partner timed it) & he came over & turned off our burner while we were cooking something. Didn't ask if we were done & didn't give us any warning.

We were the only table in his area doing AYCE & we were the only ones ignored. He filled the other tables broth & poured them water.

Beyond the table service the kitchen & hostess were both great. The food came out fast, the food itself was great, & the hostess was really nice when we came into the restaurant.

We won't be returning to the Montreal Haidilao but we will go back to the ones in the GTA.

Marc

4.0

1ere expérience au resto. Steven a pris le temps de nous expliquer le menu, répondre à nos questions & bien nous conseille

Justine

4.0

Merci à Steven pour l'excellent service!
Nous avons adoré notre première expérience de fondue!
Nous y reviendrons avec des amis!
Belle ambiance, beau décor & s'était très goûteux!!

Ellie

5.0

Tasty! Love the sauce & the broth.

Mégane

1.0

We came for supper & the food (vegetables, fake crab, & c) was dry & old, like it stayed out in the open air for 2 days. Also, the beef was more fat than meat. For the price we paid, we were hoping for better quality food.

Yassine

5.0

Kieu was very helpful! 10/10

Alberto

4.0

When we first came here it was our first hotpot experience & we found it interesting but a little rushed, & overwhelming. However after a second visit we expressed this, the care we received from management was truly great, very kind people. They made sure everything was right for us afterwards & let us stay as long as we wanted. The buffet is better bang for the buck but be aware that not all broths & meats from the after 5pm menu are included. Although lamb might not be for us, we found the whole experience quite interesting despite the unfamiliar flavours. The laksa broth we found was of the best. Be warned even the less spicy of the two spicy broths is very spicy & mouth numbing.

Alain

5.0

Excellent service de la part de Olive

Caroline

5.0

C'est une expérience unique ! J'adore ce resto, super ambiance, soucis du détail, le service est excellent (un gros merci à Oliver qui a été génial & aux petits soins avec nous & nos enfants :) ) Les bouillons sont délicieux, en plus tu peux prendre ton bouillon pour emporter ! Trop bien ! J'adore !

Alina

5.0

They dance when they make your FRESH noodles, THEY SING HAPPY BIRTHDAY & give you cake... they dressup in beautiful dragon costumes & open until 4 a.m. I MEAN.... what more can you ask for? & the food is DELICIOUS the pork bone broth...YUMMMM highly reccomend. & if you come SIT IN OLIVER'S section!!! Best service 10/10