Fondue Haidilao

Ana

5.0

Super amazing food! I loved it so much the flavors were amazing, the onion brothers was fire. Oliver's service was great too. $50 pp & $30 AYCE after 9pm on weekdays.

Depheny

5.0

Kevin gave the best service, he's super friendly & went above & beyond for us! I will definitely come back! 🩷

Ladyblack

5.0

Kevin, our server is the best. Very generous & always there to help out
Funny ++
Kind ++
Tattoo ++

Angie

5.0

Kevin best server amazing food

Hailey

5.0

Amazing first experience with Haidilao! The wide variety of options to choose from was a delight, though the service is truly what seals this place at five stars for me.

Our waitress Marie was an absolute sweetheart. She was energetic, attentive & very friendly! She truly curated one of my favourite dining experiences in a minute.

Chia-Ying

1.0

I had one of the worst service experiences I have ever had at Haidilao.

We arrived around 4:30 PM, & since the AYCE offer ends at 5:00 PM, we simply wanted to ask whether we were still eligible. When we asked the staff member at the front desk, she did not answer our question at all. She just kept looking down at his iPad & then turned to help other customers. We felt completely ignored.

After we were seated, no one came to explain the available combos or assist us. We had to raise our hands & ask before someone finally came over.

Even when all the dishes were served, no one gave us aprons. Once again, we had to ask for them ourselves.

What made the experience even worse was that, in the middle of our meal, a server suddenly put a bowl on our table without us asking for them or explaining anything. It felt random & confusing. On top of that, the meat we ordered took an extremely long time to arrive. By the time it finally came, we had already finished eating. A server then brought over a plate of meat & said it was ours, but at that point we were already done. It was honestly so frustrating & speechless.

This experience was completely different from the level of service Haidilao is known for. Compared to our previous visits, the service this time was disorganized, inattentive, & extremely disappointing. Definitely one of the worst dining experiences I've had.

DinaTheMagnificent

5.0

Such sweet staff. Excellent food & generosity.

David

5.0

We had such a good experience. Our server Will take such a good care of us & suggest lots of nice food to order. The broth was delicious & everything we ordered. We will come back soon for sure.

Toasty

4.0

no bok choy :( oliver (server) is the goat tho

Robert

4.0

Our server, Oliver, was fantastic. He gave us great service. It was a great evening.