Originaire du Sichuan, en Chine, en 1994, Haidilao Hot Pot est la plus grande marque de fondue chinoise en gestion directe en Chine et une chaîne de restaurants chinois mondialement reconnue, dont le nombre total de visites de clients dépasse désormais 1 milliard.
Fondue Haidilao propose une experience hot pot vivante et conviviale avec des bouillons riches et variés, des ingrédients frais et un large choix de sauces qui permettent des combinaisons personnalisées; la viande et les fruits de mer sont souvent loués pour leur qualité, et les nouilles faites maison apportent un vrai spectacle; l'ambiance est dynamique et interactive, avec des démonstrations de nouilles et des chansons d'anniversaire qui font partie intégrante de l'expérience; le service est généralement décrit comme attentif et chaleureux, capable de guider les choix et d'accompagner pendant les heures de grande affluence; la clientèle apprécie la polyvalence pour des sorties en famille ou entre amis et la possibilité de prolonger l'expérience grâce au buffet de sauces et à des options de bouillon à emporter; des remarques mentionnent parfois des prix élevés et une ambiance très chargée ou bruyante, mais l'expérience reste globalement perçue comme unique, festive et de haute qualité, incitant à revenir régulièrement.
Came here when they had just opened & it was absolutely excellent. Oh how they've fallen.
Service: rushed & no one seems happy to be there - cleaning team was just chucking dishes around making tons of noise. Server only came once to skim the pot - didn't change dirty plates, nor check in regularly. Another one noticed it boiled down & topped it off.
Food: quality has also gone down.'Signature' calamari tasted like fish sticks (probably co-fried). Beef was stringy & more than 60% fat. Doesn't justify the ~$150 for two people. The ones in China are much, much better. Oh & the tip screen now starts at 18%.
Really great staff, & fun experience. I loved it. They should have printed menus because it's hard to see on the phone. The restaurant is very clean except for the refrigerant ductwork & electrical at the ceiling level needs a good cleaning as it was full of dust & lint.
We are regulars at the Toronto location, but tonight was our first time dining at Haidilao in Montreal. Oliver was our server & he was absolutely great, very welcoming & kind.
Food was awesome! Food & service were quick thanks to Rei! He was very accommodating & full of passion to provide us the best service possible! Will come here again as soon as possible!
3 août 2025
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We were served by our waitress Emily who was phenomenal! Really just the sweetest, incredibly nice & checked on us frequently! The staff is amazing & so generous. We shared some laughs & the food was just of the highest quality & flavor. Delicious! Would recommended 10/10
Our first time trying hot pots & Hadilao exceeded every expectation. The service was above & beyond, our server explained everything so clearly. There were tons vegetarian options to choose from & the atmosphere was so lively & fun. Lastly, the food was incredible! Cannot say enough good things about this place!
It was my first experience at Haidilao. I had the pleasure of being served by Oliver. He was very welcoming & was eager to assist me as I'm ordering my food. It was my first time eating hot pot, & he was more than willing to teach me how to use a chopstick for it, even helped me in creating a proper sauce mix for my food. All in all the food was great, service was great, & environment was great.
First of all, the food was amazing but the service was outstanding. Oliver, our waiter, took care of us from the beginning to the end. He made sure that we always have water, removing our empty plate & asking us if everything was great.
