Mundo Trattoria
17003, Rte. Trans-Canada
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Amenities, services & more
Reviews for Rôtisserie St-Hubert
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Reviews often mention
Display Allchicken(31) fries(11) sauce(10) delivery(9) poulet(9) piri piri(6) fresh(6) salad(6) bbq(6) pick(5) leg(5) club sandwich(4)I really like this restaurant however, the last time I was there, I asked them to flip over the chicken leg in the box that I was taking for takeout because it was skin down. So the girl gives it to the one of the boys in the back, he uses his bare hands to flip my chicken over & they walk back & give me the box. I asked for another piece. So then my box was given to another Employee in the back, not the one who touched my chicken with his hands, & this employee took a fresh new piece from a metal pan using tongs. That is the way it should be done. Using tongs & not bare hands. Otherwise it's just disgusting & I have no clue where his hands have been. I sent an email to customer service & they are actually defending the use Of this employee using his hands to flip my chicken over.
Last night I decided to go & have some takeout chicken from St. Hubert BBQ on St. Charles in Kirkland. I have to say that disappointing is an understatement. The chicken legs were small & so dry that it was inedible. It was borderline chicken jerky. The quality has been declining for the last few years, but I always gave them the benefit of doubt & continued to order from them. Unfortunately, I think that I may need to look for a new place to get my BBQ chicken fix.
I have been eating at this particular location for many years. Now, I know why. It's the service. I ordered the standard 1/4 chicken leg with fries. The taste has not changed in forever. But now there are new menu options like salad. Since St. Hubert specializes in BBQ chicken, you have to stick with the best. I did. But my lunch partner did not, & she ordered the Bankok salad with grilled chicken. Well, she returned it, stating that it was inedible. The waitress was super nice & gave her the same as I had. Both of us cleaned our plates. That's the way you do business. When a customer complains your job is to make them happy. & they did. Thank you.
Customers beware! They changed the menu & the new photos are misleading. Kid's meal shows a full chicken leg. My daughter, who likes to eat a drumstick like a popsicle literally pointed at the photo & said "I would like that, please". she was sad & embarrassed when a meagre thigh arrived & she was told "that's what you get". Likewise the Table d'Hote menu "includes choice of beverage" & photo shows a glass of beer in a Stella Artois glass. But then you're told beer is not included & charged extra. So daughter & father were ripped off & humiliated by this well-known restaurant's new level of false-advertising & trickery. After being regular customers, we won't be going back.
Great party room! Ethan who answers the phone is THE BEST. Piri piri leg & sweet potato fries mmmmmm!
La nourriture était de qualité très faible. La brochette de poulet était réchauffée, le riz trop cuit & pateux la, la salade César n'avait pas de sauce & les.legumes étaient brules & trop sales. Le service était bien, mais long. Nous avons eu a demander pour des verres d'eau.
Steak Angus & légumes excellents. Par contre, sauce en accompagnement tiède sur le dessus mais froide à partir du milieu (?). La serveuse ne semblait pas aller bien du tout, j'espère que ses collègues auront pris soin d'elle. Un peu agaçant de voir & d'entendre le personnel de cuisine & de la réception se promener en jasant entre les tables, ça manquait de sérieux. Globalement pas une mauvaise expérience, mais j'en ai connu des meilleures dans d'autres succursales.
Sorry but not up to par as other St. Huberts. Chicken leg mediocre, dry, tasteless. Server inattentive.