Rôtisserie St-Hubert

Kamran

1.0

The first bad experience.
?The older lady who welcomed us & subsequently served us was not welcoming at all. She did not smile once & had a very unpleasant attitude. She asked for my daughter's age & then charged us extra simply because my 10-year-old ordered from the kids' menu. Even though she clearly understood English, she insisted on speaking French to us the entire time, despite speaking fluent English with the table right next to ours.
?Her service overall was terrible. She failed to bring me a steak knife, forcing me to cut my entire meal with a dull butter knife. I don't normally leave reviews, but this experience was so disappointing that I felt compelled to share it.

Carl

1.0

I have lived in the west island for 30+ years, & this location was our default st hubert for any dine in or take out needs. It was fine for a chain restaurant.

Now ever since the end of COVID restrictions, this location is absolute garbage. The protein of every meal is cooked to the absolute limit, flavorless & tough. Fries are a soggy mess. Then on takeout orders there is something ALWAYS missing.

This location has made me write off the entire St Hubert chain.

Queue a generic response from St Hubert corporation below. When in reality, they should be stripping this locations franchise license for ruining their brand.

Terrible food, terrible service. Stay away.

Frank

1.0

Ordered Aug. 19 for delivery. Delivered meals were missing items - AGAIN!. Sent it back & waited for new order. New order arrived & it was a completely different meal, not even close to the original. Sent that back & demanded a refund as now i was advised the kitchen was closed. Messed up our entire evening! Took 2 days before I was contacted about this foul up. Was offered a credit against a future order which i refused & again demanded a refund. Was advised this would take a few days before i saw it against my credit card. There is no order verification whatsoever at this establishment as this has occurred many times. I would strongly NOT recommend anyone order anything from this establishment unless you are prepared to accept anything they send you! No compensation was even offered!! Terrible customer service!!

Pitsiladis

4.0

Decent food & atmosphère & always great service

Lisa

4.0

I was going to bad mouth this place as being a bland, Canadian equivalent to Applebee's, but it was somehow the second best meal I had in Montreal, so it gets four stars? This place is textbook mid.

Brian

5.0

Hoping she sees this, but I just wanted to share how great the take?out counter attendant was during my visit on the evening of Aug 9, 2026. Her customer service was fantastic, & she made the whole experience easy & pleasant as we were visiting from Toronto. It was tough, however, seeing her have to deal with a rude customer right after attending to me, but she did stay calm & professional. She deserves a lot of credit for that & I just wanted to let her know that her kindness did not go unnoticed.

Eric

2.0

Food was disappointing & not up to par with similar style restaurants like Scores. Vole au vent sauce was off. Even the fries aren't good & tasted stale.

Unfortunately, service was also a bit of a miss.

Roger

2.0

Hard to got a smile from the waiter felt like we were a burden, definitely needs some renovations table was weirdly sticky, need a good cleaning

Etienne

1.0

Il y a des souris qui se promènent dans la salle à manger. Je n'avais jamais vu ça auparavant dans un restaurant. Plusieurs personnes dégoutées ont quitté mais j'avais déjà reçu mon repas & disons que ça m'a coupé l'appétit assez sec - déjà qu'il n'était pas très bon même pour du St Hubert.

En lisant les commentaires, je vois que c'est un problème récurrent & que St Hubert est au courant! C'est totalement inacceptable de garder l'établissement ouvert & de continuer à servir des clients dans un environnement insalubre infesté de vermine.

Déjà que la salle à manger est sombre & qu'on est très à l'étoit dans les banquettes, les souris qui se cachent dans les caissons du mobilier c'est vraiment l'horreur.

Le gérant a été avisé & n'a même pas pris la peine de venir nous présenter ses excuses lui-même.

Je suis triste pour les jeunes employées qui se forcent à travailler dans cet endroit & continuent de donner du bon service avec le sourire. Elles le font de façon remarquable dans les circonstances.

Mise à jour : J'ai tenté de communiquer directement avec le service à la clientèle de St-Hubert qui a répondu à mon commentaire en disant prendre la situation au sérieux. À leur demande, je leur ai founi les détails de l'incident ainsi que mes coordonnées personnelles, mais je n'ai toujours pas eu de retour d'appel de leur part après 10 jours.

Sheila

2.0

Guess i shud have cked reviews. Chicken was dry & tasteless, I could do that on my own. Wrong slaws for all, 1 salad good, 1 not enuf chicken. Tracking doesn't work