I haven't had St-hubert in many years & decided to give it another try. This time for delivery.
PROS
- Super easy ordering through their website, but a little disappointed they have a driver tracker like Uber or DDash
- Chicken was VERY tender & nice rotisserie skin
- Very nice coleslawe
- Sauce is a classic. Salty yes but that's the way it's made.
CONS - This is where they lost the 2 points
- Delivery took forever. I ordered at 4:15PM on a Saturday. It should not have taken over an hour.
- Because of the lateness of the delivery, the food was LUKEWARM!
Overall a mixed bad, but disappointed. Next time I will pick up.
Despite having a packed schedule, I deeply appreciate the ambiance & ritual of dining out. For me, stepping into a restaurant is like attending a live stage production-each member of the staff, from the cooks to the waitstaff, plays a role in orchestrating the experience. The final act, the presentation of the meal, is the satisfying dénouement. Everyone walks away fulfilled: the customer with a delicious meal, the server with a well-earned tip, & the restaurant with another satisfied guest.
However, with time being a rare luxury, many of us rely on takeout as the next best option. In today's fast-paced world, food delivery apps have made this incredibly convenient, whether it's through platforms like Uber Eats or a restaurant's delivery service. I tend to opt for pick-up. It's more cost-effective, & I like to double-check the order before leaving. After all, when kitchens are running at full speed, human errors can happen.
I've had a few instances over the years where something in the order was missing, which often leads to an awkward return trip & the uncomfortable feeling of having to'prove' your case. Sometimes, the interaction can be tense-something no customer (or staff member) enjoys.
This brings me to a recent experience with Restaurant St-Hubert, a restaurant I've been loyal to for over 25 years. Every Saturday, like clockwork, I place the same order through their app-just a few taps, payment confirmed, & I'm off to pick it up. It's become a comforting weekly ritual. However, this past Saturday, something felt off. The box was unusually light, & once I got home & wrestled through the tightly secured packaging-you practically need scissors to cut through those plastic ties-I discovered that the fries were missing. All that remained was a solitary chicken breast. I was understandably frustrated. It was such a simple order-how could something so basic be overlooked?
Still, instead of marching back to the restaurant, I decided to submit feedback through the app when prompted about my experience. To my surprise, within a minute, I received a $5 credit toward my next order. No phone calls, no arguments-just quick, courteous resolution. & sure enough, the following Saturday, everything was back to normal. The meal was complete &, once again, satisfying.
Some of my friends argued that I should have asked for a full refund. But honestly, is that the kind of society we want to live in-one where we capitalize on every minor mistake for maximum gain? I believe in fairness & understanding. Mistakes happen. What matters most is how a business responds, & Restaurant St-Hubert did so swiftly & respectfully.
This experience reminded me why I remain a loyal customer. Restaurant St-Hubert is more than just Quebec's top chicken restaurant-they consistently offer quality food, dependable service, & genuine customer care. They serve not only great rotisserie chicken, but also ribs, burgers, wraps & comforting seasonal fare. & when they get something wrong, they make it right-without drama.
In a world where good service is often taken for granted, it's important to give credit where it's due. So here's a heartfelt thank-you to St-Hubert-for making things right, for understanding the value of loyalty, & for being a reliable part of my weekly routine. Sometimes, a small act of good service deserves a big shout-out. @mtlrestorap
