Restaurant Impérial

Octavio

1.0

Very disappointing service. Upon arrival, no explanation or attention was given (menu only available by scan, without checking if we could do it). The dishes were delivered without any follow-up.

The server brought the bill before we had finished, without ever introducing himself or checking if we needed anything. On the payment machine, the suggested tip percentages started at 18 % (18 %, 20 %, etc.).

Because of the service, I left a 10 % tip. The server reacted aggressively, intimidated me in English while I was trying to explain, & even commented aloud on our tip to nearby customers.

Completely unprofessional & unacceptable behavior.

Miriam

1.0

Service très décevant. À notre arrivée, aucune explication ni attention (menu uniquement par scan, sans vérifier si c'était possible). Les plats ont été déposés sans suivi.

Le serveur est venu apportez la facture alors que nous n'avions pas terminé, sans jamais s'être présenté auparavant ni avoir vérifié si nous avions besoin de quoi que ce soit. Sur la machine de paiement, les pourcentages de pourboire suggérés commençaient à 18 % (18 %, 20 %, etc.).

Ayant laissé 10 % en raison du service, le serveur a réagi de façon agressive, m'a intimidée en anglais alors que je m'exprimais difficilement, & a même commenté notre pourboire à voix haute auprès d'autres clients.

Comportement inacceptable & très peu professionnel.

Mary

1.0

We went at the imperial with a group of friends. After 2 min getter the menu, the waiter was keep on coming & rushing to take the order. We were asking at least 8 min to look at the menu. So each of us ordered our own plate.
At the paying time, we wanted to have our own bill, but the waiter gave us one bill for the table, he didnt want to give us individual bill like other restaurant do. It was very complicated to divided our bills since each of our plate was not the same price.
Never going back.

Layl

1.0

If you want to spend a good time go somewhere else

Gabriel

5.0

Best Quality Ingredients & Fresh food. Big portions & Service is great as well. If the place is busy, expect some normal delays.

Yuan

1.0

Not pleased with their food. The beef were mixed with mostly bad cut & little good cut. Only small amount are tender, mostly tough meat. Running restaurant with this kind of'smart' idea, will eventually hurt your own business. Will not come back.

Paulian

5.0

Probably the best Chinese restaurant in West Island.

Edfel

5.0

Delicious Foods😊

Trish

1.0

Rude waiters, food is VERY lacking in flavor. never again.

Ashok

4.0

Good food, service & ambience