Overall, guests describe Restaurant Impérial as a lively spot with large dim sum portions, many tasty dishes, and friendly service, especially for groups and family meals. Dim sum favorites like shrimp dumplings, siu mai, and sticky rice are often highlighted, while the ambiance and QR ordering are appreciated. However, a few reviews note slow or inconsistent service, occasional billing issues, and that some dishes can be salty or pricey.
Staff think its their own restaurant ... i dont know how receptionist can say i dont know about our restaurant services ... you should close this restauran
May 1, 2026
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Upon entering the restaurant, no one greeted us. After waiting at the counter for several minutes, a Lady came to the counter, ignoring me & another customers. As soon as I greeted her with'Hi, how are you?', she immediately interrupted me, saying,'Dno't order here, wait beside the door,' while simultaneously gesturing a refusal. I had never seen such rudeness from a restaurant receptionist. The customers waiting behind me also looked astonished. My friend & I left the restaurant right away. I will never go there again.
I ordered delivery. This has happened before where the noodles from the flat beef noodles dish arrived like this, which is unacceptable. Noodles were soggy & in many little peices.
Extremely poor service!! The place was half empty on a Friday night at 7h00 & they could not be bothered coming to our table (small group of 6) to offer us water &/or ask if we wanted to purchase beer or wine to go with our food. Also, we kept a menu to order a second round of food, but they never came back after the first service to ask if we still wanted to order more. Oh, & they don't want to make separate bills, it's one bill per table & you figure it out amongst yourselves after. It says it on each menu, only one bill per table!!! We will never going back...
Your food is delicious but you have VERY, VERY bad service. Your floor staff is rude, ignores people & they are very slow... Everone we talk to about your Pointe-Claire restaurant make the same comments. Maybe you only want to service Chinese people? If not you have to GREATLY improve waiters & waitresses training & teach them to be friendly, pay attention to customers requests & more rapid.
The waiter & manager tried to hustle our table saying the tip was not big enough, & that leaving a larger tip was the law. A law which does not exist. This is extortion through guilt & false pretense.
Food was good but service was very slow. The waiters stink of cigarettes & there were fruit flies & black flies in the restaurant, I doubt the level of cleanliness of this establishment.
The place was packed! Shrimp dumpling were very good! The general tao & peanut butter dumplings were okay, not the best in the world but very satisfying & certainly hit the spot. Great pricing & service! Ill be back!
