Overall, guests describe Restaurant Impérial as a lively spot with large dim sum portions, many tasty dishes, and friendly service, especially for groups and family meals. Dim sum favorites like shrimp dumplings, siu mai, and sticky rice are often highlighted, while the ambiance and QR ordering are appreciated. However, a few reviews note slow or inconsistent service, occasional billing issues, and that some dishes can be salty or pricey.
Restaurant was not busy & yet we had terrible service. Waiter hovering only when it was time to pay, watching the machine while I was trying to change the 18% to 15% …
Food is always good here. Unfortunately, not good enough to make up for the extremely poor customer service. We made a reservation for a large group of people; however, the staff let us know only upon my group's arrival that they'lost' our reservation & that we had to wait. Another staff member told us that they had our reservation but that they were so busy with other customers they couldn't keep it for us… I think they can't handle the lunch rush… Despite this, my group was patient because the staff did seem very busy & overwhelmed, so we overlooked this & waited for half an hour rather than going somewhere else. I wish we had decided to take our business elsewhere because the next issue arose when it came time to pay for our bill. Several staff members came to our table to search for the small piece of paper they use to track the dishes they served our table, despite having a QR code system… some even moved our belongings to search around them… Luckily my group normally keeps our own receipt of what we order so as to avoid being overcharge (we took a screenshot of what we ordered through their online system). We offered this to the staff but they insisted they needed the paper in order to pay & wouldn't let us leave. It was an extremely uncomfortable situation that seemed totally unnecessary. They eventually agreed to rely on our screenshot that we took of our order but they gave us a LOT OF ATTITUDE.
Needless to say, the staff treat their customers like garbage. Although the food definitely could be worth the wait, the poor service is definitely not worth your hard earned money & self-respect.
May 3, 2026
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great service great food tasty & hot. reasonably priced. of course I try to go on hours when they are less busy. not wanting to wait in the cold weather. this restaurant is operated professionaly. real Gem
Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.
This is one of my preferred restaurants to have dim sum, including their south shore location.
They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.
I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.
Went there on a weekend for dim sum. It gets quite busy during lunchtime, but we were seated fairly quickly. Orders are placed through a QR code, which is convenient. We have visited Imperial a few times before, but this visit was a bit underwhelming. The food was average & not as fresh as we expected. The xiao long bao, in particular, lacked the juiciness it used to have. Overall, the consistency seems to be slipping.
Went in the evening - it wasn't too busy & the food came out quickly, which made it a convenient spot for dinner. The decor was nice & neat.
The fish maw soup was light & had a nice flavor. The Japanese tofu & eggplant casserole was not bad. However, the dishes overall were a bit on the salty side: the Buddhist vegetables & the dry-fried beef with rice noodles were quite average. As for dessert, the jello was way too sweet.
That said, the service was great - the staff were friendly & attentive, which made the experience more pleasant.
Went on a busy Saturday night for a friend's birthday dinner. Food was great. Had the not so staple dishes like Chicken w Fried Spinach, Eggplant & Tofu Casserole, Szechuan Shrimps, Beef Horfun. Brought a cake & they even served it w a candle & some plates. Our servers tried to be attentive but I guess there were just a lot of people. when we got attention, he was very courteous.
