Restaurant Impérial

Quan

5.0

This restaurant proves that Google reviews should not always be blindly followed. We visited for Dim Sum on the advice of friends & family, & it is well worth the 20 km drive to the West Island. This is further away than Chinatown, but has plenty of parking available.

The food is amazing & made to order, unlike the pre-prepared dishes found at traditional dim sum places. Due to long lineups on Sundays, I suggest arriving within 45 minutes of opening. If you miss that window, arrive 60 minutes later, once the first wave of diners has finished.
?Do not expect top-notch service; the staff is extremely busy.

The pic shows the line up outside, but there are about another 50 people waiting inside the restaurant.

Bénédicte

2.0

Restaurant was not busy & yet we had terrible service. Waiter hovering only when it was time to pay, watching the machine while I was trying to change the 18% to 15% …

Sheena

2.0

Food is always good here. Unfortunately, not good enough to make up for the extremely poor customer service. We made a reservation for a large group of people; however, the staff let us know only upon my group's arrival that they'lost' our reservation & that we had to wait. Another staff member told us that they had our reservation but that they were so busy with other customers they couldn't keep it for us… I think they can't handle the lunch rush… Despite this, my group was patient because the staff did seem very busy & overwhelmed, so we overlooked this & waited for half an hour rather than going somewhere else. I wish we had decided to take our business elsewhere because the next issue arose when it came time to pay for our bill. Several staff members came to our table to search for the small piece of paper they use to track the dishes they served our table, despite having a QR code system… some even moved our belongings to search around them… Luckily my group normally keeps our own receipt of what we order so as to avoid being overcharge (we took a screenshot of what we ordered through their online system). We offered this to the staff but they insisted they needed the paper in order to pay & wouldn't let us leave. It was an extremely uncomfortable situation that seemed totally unnecessary. They eventually agreed to rely on our screenshot that we took of our order but they gave us a LOT OF ATTITUDE.

Needless to say, the staff treat their customers like garbage. Although the food definitely could be worth the wait, the poor service is definitely not worth your hard earned money & self-respect.

Elizabeth

4.0

Busy, so go earlier to avoid the line up

Anton

5.0

great service great food tasty & hot. reasonably priced. of course I try to go on hours when they are less busy. not wanting to wait in the cold weather. this restaurant is operated professionaly. real Gem

Sarah

5.0

Food is always fresh & delicious! There can be a bit of a wait when it's busy, but the staff works incredibly hard & are always friendly!

Mike

5.0

Restaurant was busy service was great the food was fresh served hot
Food was the Closest thing to China town
I highly recommend 👌🏻

Kiaana

4.0

Good tasting menu & choices
Simple quick & delicious
Parking somewhat hard to find here every time
Pretty busy in most days

Gabriel

5.0

Best Quality Ingredients & Fresh food. Big portions & Service is great as well. If the place is busy, expect some normal delays.

Avy-Loren

4.0

Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.

This is one of my preferred restaurants to have dim sum, including their south shore location.

They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.

I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.

As usual, I will be coming back for more.