Restaurant Impérial offers an authentic Taiwanese and Chinese culinary journey, presenting a diverse menu that showcases the rich flavors of Asia. Patrons can anticipate expertly prepared dishes ranging from classic Cantonese stir-fries to flavorful Taiwanese specialties, all crafted with fresh ingredients and traditional techniques. The menu features a selection of savory noodle dishes, aromatic rice plates, and delicate dim sum options, providing a comprehensive taste of East Asian cuisine. Each plate is designed to deliver a distinctive and satisfying experience, reflecting the vibrant culinary heritage of the region. This establishment provides a direct and authoritative taste of genuine Asian cooking.
Restaurant Impérial is frequently praised for its generous portions, authentic flavors, and fresh Dim Sum, making it a popular destination in the West Island. Many diners appreciate the convenient location, the abundance of free parking, and the efficient ordering system that utilizes QR codes. While many reviews highlight the delicious food and pleasant atmosphere, there are inconsistent experiences regarding service quality, with some patrons reporting long wait times, reservation issues, and difficulties with staff responsiveness. Although opinions on pricing and service consistency vary, it remains a go-to spot for many seeking quality Chinese cuisine and a welcoming space for large group gatherings.
Food was excellent. Restaurant was full but we got served within a reasonable time (approx 20min) for the first dish. Always our goto for Chinese food whether West Island or the south shore. .
Customer service was atrocious we never even got our waters until specifically asking for it, when it came time to paying I got screamed at because I tipped the waiter $8 instead of the minimum percentage amount on the terminal. The waiter was an elderly gentleman with a moustache & spoke broken English he had not served us once during the time we were there & proved to try to lecture me after already paying & even threatened to call the police saying but who bring you all the plates. He proceeded to try to record me, none of the other staff tried to help or came to assess & see the situation. Overall very very disappointing will never be coming back.
Jul 8, 2026
on Google
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I've visited this restaurant several times for breakfast & dim sum, but today was my first time trying it for supper with my son. The menu was different, & it wasn't through the phone app-instead, it was a large, physical book. I asked for help because there were a few dishes I was interested in, but the staff member in the dining area explained the options in a rushed, unclear way.
When I tried to process what I wanted to order, he immediately told me to order quickly & was rude about it, giving me no chance to think. The attitude was completely unnecessary.
We left & went to another place in the same mall, where the service was excellent-so different from what we experienced here. I won't be returning to this restaurant again.
Although the food itself was decent & the portions were reasonable for the price, the service was extremely disappointing. In a restaurant, service matters just as much as the food, & unfortunately this was some of the worst service I've experienced at a Chinese restaurant.
We had to repeatedly ask for basic things throughout the meal. We weren't given utensils or water without asking, & our water was never refilled. When we requested hot sauce, we were told it would be brought shortly, but after waiting about 10 minutes, we had to ask two more times before receiving it.
The staff were not particularly welcoming, & none of the employees smiled or appeared interested in providing good service. Items brought to the table, including water & a fresh pot of tea (which we also had to request), were placed down abruptly, almost as if we were inconveniencing them.
When the bill came, we left a 14% tip. The service did not warrant more, but we still wanted to leave something. The waiter, whose only interaction with our table had been bringing water, proceeded to count the cash in front of us & acted as though there was money missing. I had to tell him twice that the amount was correct & complete.
One final observation: we were the only non-White & non-Asian customers in the restaurant, & we did not see staff count the money at any other table. I can't say whether that was related, but it certainly left an uncomfortable impression.
The food was enjoyable, but the service & overall experience were poor enough that we will not be returning.
This restaurant proves that Google reviews should not always be blindly followed. We visited for Dim Sum on the advice of friends & family, & it is well worth the 20 km drive to the West Island. This is further away than Chinatown, but has plenty of parking available.
The food is amazing & made to order, unlike the pre-prepared dishes found at traditional dim sum places. Due to long lineups on Sundays, I suggest arriving within 45 minutes of opening. If you miss that window, arrive 60 minutes later, once the first wave of diners has finished.
?Do not expect top-notch service; the staff is extremely busy.
The pic shows the line up outside, but there are about another 50 people waiting inside the restaurant.
