Restaurant Impérial propose un voyage culinaire authentique taïwanais et chinois, présentant un menu diversifié qui met en valeur les riches saveurs de l'Asie. Les clients peuvent s'attendre à des plats préparés par des experts, allant des sautés cantonais classiques aux spécialités taïwanaises savoureuses, tous créés avec des ingrédients frais et des techniques traditionnelles. Le menu comprend une sélection de plats de nouilles salées, d'assiettes de riz aromatiques et d'options de dim sum délicates, offrant un aperçu complet de la cuisine est-asiatique. Chaque plat est conçu pour offrir une expérience distinctive et satisfaisante, reflétant le riche héritage culinaire de la région.
Restaurant Impérial est une destination prisée dans l'ouest de l'île pour son dim sum authentique et sa cuisine chinoise, souvent saluée pour ses portions généreuses, ses plats savoureux et son cadre élégant et spacieux. De nombreux clients apprécient la commodité du système de commande numérique, le stationnement gratuit et la capacité de l'établissement à accueillir de grands groupes. Bien que la nourriture soit souvent décrite comme fraîche et délicieuse, les expériences restent polarisées en raison d'une qualité de service inégale. Certains convives font état d'un personnel professionnel et attentionné, tandis que d'autres soulignent des frustrations liées aux longs délais d'attente, à la gestion des réservations, aux complications de facturation et à des comportements impolis. Malgré ces avis partagés sur le service, de nombreux clients le considèrent comme une option de premier choix dans la région et prévoient d'y retourner pour la qualité des repas.
This restaurant proves that Google reviews should not always be blindly followed. We visited for Dim Sum on the advice of friends & family, & it is well worth the 20 km drive to the West Island. This is further away than Chinatown, but has plenty of parking available.
The food is amazing & made to order, unlike the pre-prepared dishes found at traditional dim sum places. Due to long lineups on Sundays, I suggest arriving within 45 minutes of opening. If you miss that window, arrive 60 minutes later, once the first wave of diners has finished.
?Do not expect top-notch service; the staff is extremely busy.
The pic shows the line up outside, but there are about another 50 people waiting inside the restaurant.
Restaurant was not busy & yet we had terrible service. Waiter hovering only when it was time to pay, watching the machine while I was trying to change the 18% to 15% …
Food is always good here. Unfortunately, not good enough to make up for the extremely poor customer service. We made a reservation for a large group of people; however, the staff let us know only upon my group's arrival that they'lost' our reservation & that we had to wait. Another staff member told us that they had our reservation but that they were so busy with other customers they couldn't keep it for us… I think they can't handle the lunch rush… Despite this, my group was patient because the staff did seem very busy & overwhelmed, so we overlooked this & waited for half an hour rather than going somewhere else. I wish we had decided to take our business elsewhere because the next issue arose when it came time to pay for our bill. Several staff members came to our table to search for the small piece of paper they use to track the dishes they served our table, despite having a QR code system… some even moved our belongings to search around them… Luckily my group normally keeps our own receipt of what we order so as to avoid being overcharge (we took a screenshot of what we ordered through their online system). We offered this to the staff but they insisted they needed the paper in order to pay & wouldn't let us leave. It was an extremely uncomfortable situation that seemed totally unnecessary. They eventually agreed to rely on our screenshot that we took of our order but they gave us a LOT OF ATTITUDE.
Needless to say, the staff treat their customers like garbage. Although the food definitely could be worth the wait, the poor service is definitely not worth your hard earned money & self-respect.
3 mai 2026
sur Google
🍽️
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great service great food tasty & hot. reasonably priced. of course I try to go on hours when they are less busy. not wanting to wait in the cold weather. this restaurant is operated professionaly. real Gem
Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.
This is one of my preferred restaurants to have dim sum, including their south shore location.
They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.
I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.
