Paulo et Suzanne is described in reviews as a nostalgic Montreal diner that serves hearty, no frills comfort food in generous portions. Standout items include poutine with thick gravy and cheese curds, hot dogs, and smash burgers, often paired with housemade sauces that several reviewers call addictive. The atmosphere is retro and cozy, a late night staple where cash is the norm and lines can be long but the energy remains warm. Service is typically friendly and efficient, though a few notes mention language gaps or occasional delays during busy periods. The value is repeatedly praised, with many calling it among the best spots for Quebec style comfort food in Montreal, even as some lament the cash only policy and wish for card payments or easier takeout options. Overall the place feels like a local institution where familiar flavors and bold sauces invite regulars and new visitors alike to share a casual meal with friends, often over conversations about the city and its history.
Huge portions & perfect poutine in the area ordered grilled chicken fajita poutine. Rich gravy & cheese curds but the amount of fries & meat was less. Overall a great experience
Service 24h/24 la fds . J'y étais après un soirée qui c'est fini tard & la nourriture était quand même super fraîche & avec un excellent service en plus 🙏🏼
Mar 3, 2026
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Première fois au téléphone la dame raccroche sur nous alors qu'on lui parlait encore. & ma commande est incorrect. On m'a charger le bacon mais on ne me.la pas donner .
A below-standard restaurant in terms of cleanliness. The staff do not wear gloves, & when I asked the owner, he justified it by saying they use a grill, which is not convincing. I also saw an employee wipe his nose & then handle a sandwich & place it directly on a plate. An unacceptable experience.
Feb 27, 2026
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Not gonna lie, really great poutine especially ordering for delivery cause they put it in an aluminum container unlike some places (La Banquise)they use that garbage paper cardboard like recycled container that soaks up all the gravy & what you get at the end is a dry uneatable hard glob of fries & grease , perfect poutine here except the ingredients which is lack of , i don't expect a mountain scoop at least where you can see some added.
Been ordering here both in person & on uber eats for a long time. In the last while, I've been disappointed every time I order. First of all, very stingy with the ingredients. Every time I order a poutine, there is barely any cheese. I often go out of my way to PAY for extra cheese, & even then they hardly put anything. When paying 26$ for a poutine with extra cheese, I expect a lot of cheese. Potatoes & gravy are worth pennies, so if this place wants to cut corners by barely putting any cheese, they should at least lower the prices. In the last 5 orders I've placed, the bacon was forgotten in my burgers 3 times. This upset me every time. The last thing I want to mention is drinks & ubers. Why put cold drinks in the bag right on top of hot food? Every time I order, the cold drink is directly on top on the hot food, so by the time it's delivered to my door, the water bottle either makes my food get cold or becomes hot because of the food. I can't comprehend why they do this, what I do know is that it's ruined half of my orders. I'm not gonna act like I've never had good food here, there's a reason I re-order so frequently. I really do think there's a couple of things that need to be done better to ensure nothing but positive experiences for the customers. Hopefully this helps
J'y suis allé pour la première fois, la poutine est excellente.
Par contre, la façon de commander & de payer est la raison pourquoi je laisse 3 étoiles, je suis arrivé sur place & j'ai dû commander en ligne parce qu'ils ne prennent pas crédit ou débit. Rendu en 2026, le système devrait être meilleur.
Maintenant que je sais comment ça fonctionne, j'y retournerais parce qu'il y a beaucoup de choix sur le menu.
Les poutines sont terrrribles (délicieuses) je recommande!Excellent service!! À 3h00 du matin, on a commandé 8 grosses poutines de plusieurs sortes différentes, aucune erreur dans la commande & le personnel était souriant. L'endroit est très petit je vous suggère de prendre pour takeout. Petit stationnement à l'arrière (peu de place) parking sur la rue en général. La seule raison que je n'accorde pas 5☆ c'est parce que c'est seulement argent comptant... mais il y a une'ATM' sur place.
Best poutine in the greater montréal ever. anyone saying otherwise has burnt taste buds or has not tasted their wonders yet. The service 11/10. I asked for extra onion rings on my poutine & they didn't just gimme some extra, they added a bag with extra over the extra. I don't usually leave reviews, but this place deserves its 5 stars
I'm a longtime customer & am incredibly frustrated. The hours are listed as 24 hours on Sundays (& on the phone as well) but all delivery apps were shut off by 1 AM. When I called, I was told 1:30, which wasn't accurate. Misleading hours & poor communication.
Crazy discovery
Quebec at its finest
Original & savoury
& the lady who served us ( who was not Suzanne, yes I asked 🤡) was the nicest❤?❤?❤?❤?❤?
We will be back
