Reviews portray Paulo et Suzanne as a cash‑only, old‑school Montreal diner famous for gigantic portions, comforting poutines, and a retro vibe that suits late nights, with many calling it one of the best poutine spots in the city thanks to rich gravy, crispy fries and generous cheese curds alongside solid burgers. While the overall sentiment is positive, several comments describe inconsistencies such as poutines with too little cheese even when extra cheese is paid for, occasional missing toppings, and order mixups, as well as frustrations with the cash‑only policy and the pickup system. The atmosphere is repeatedly praised as cozy and nostalgic, service is described as friendly and efficient when not rushed, and value and comfort food appeal keep customers returning, even as some visits report a dip in quality or more pressure on staff.
We traveled across town to try this place & man it was worth it, such a cute little shop & I got the poutine with pasta sauce & Italian sausages, it was delicious! Worth the trip over there!It is cash only heads up!
J'avais entendu parlé de Paulo & Suzanne, alors je suis allé dîner entre amis. L'accueil & le service était très bon & chaleureux. Les poutines étaient toutes délicieuses ! Mention spéciale à la sauce au poivre qui change vraiment des sauces à poutine traditionnelles. On reviendra ! Attention paiement en cash seulement.
Si tous les casses croûte pouvaient être comme paulo & suzanne, la vie serait meilleure. Seul point négatif c'est quils prennent seulement comptant (cash), ce qui complique la vie du client.
Have been coming here for years. Place is a little cramped & seating for a group bigger than 4 is difficult. Service is good but the food is definitely the star. The grilled cheese burger is fantastic. Make sure you ask for extra napkins. If you have this for a late lunch then be prepared to skip dinner. The fries are homestyle & delicious. A definite'must visit' if you're in the neighborhood. Just make sure you bring cash because it's'cash only.'
sur 10 fois que j'ai envie de mangé du paulo & suzanne je n'y arrive qu'une fois , pourquoi ? Parce-qu'il accepte seulement cash, j'ai senti la quantité & la qualité de ma poutine diminuer en plus le service à la clientèle c'est dégradé ils regardent tellement croche les clients & disent parfois des commentaires inutiles comme la vieille madame qui travaille la depuis longtemps, ridiculee
Oct 21, 2025
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One of the best (if not THE best) sub I've ever had! The price is fair for the portion I got. It's a'cash only' business, but they have one of those little generic ATMs on site. There's a lot of options on the menu... I'll definitely stop by again!!
Bon resto, bonne poutine & bonnes portions. Faites attention, ils prennent juste du cash au resto, sinon il faut commander en ligne. Très petite salle à manger (environ 20 places). Si vous passez dans le coin & cherchez une bonne patate, allez-y!
Paulo & Suzanne - A Nostalgic Dive into Montreal's Diner Excellence
Tucked unassumingly across from Sacré-Coeur Hospital on Boulevard Gouin, Paulo & Suzanne is a beloved 4-star classic diner that embodies the soul of Montreal's no-frills, hearty dining culture. This cash-only gem is a time capsule of retro charm, serving up some of the city's most satisfying smash burgers & submarines-a must-visit for late-night cravings & comfort-food purists.
**Atmosphere:**
Stepping into Paulo & Suzanne feels like entering a quintessential mid-century diner. The no-nonsense decor-vinyl booths, checkered floors, & fluorescent lighting-pairs perfectly with the hum of conversation & the sizzle of the grill. It's a place where locals, night owls, & hospital staff mingle over steaming plates, creating a cozy, unpretentious vibe that's both nostalgic & refreshingly authentic.
**Service:**
Service here is brisk & no-flicker friendly, matching the diner's straightforward ethos. The staff, seasoned & efficient, keeps the pace lively without sacrificing warmth. They'll hand you a laminated menu, shout your order to the kitchen, & have your meal in front of you before you've finished people-watching. It's diner service at its finest-uncomplicated & reliable.
**Food & Drink:**
The menu is a love letter to greasy-spoon classics, but Paulo & Suzanne elevates simplicity to an art form. Their **smash burgers** are legendary-thin, crispy-edged patties piled high with melty cheese, fresh lettuce, & tangy sauce, all cradled by a butter-toasted bun. Each bite is a perfect balance of crunch & juiciness. The **submarines** are equally stellar, stuffed with quality cold cuts, crisp veggies, & a generous slather of house dressing on pillowy bread.
While the focus is squarely on comfort, the execution is precise. Portions are hearty, flavors are bold, & everything tastes like it's made with a dash of pride. Just remember: bring cash (no exceptions), & don't skip the hand-cut fries-golden, salty, & ideal for dunking in gravy or ketchup.
**Late-Night Appeal:**
Paulo & Suzanne truly shines after dark. Open late, especially on weekends, it becomes a haven for post-bar crowds, shift workers, & insomniacs craving a 2 a.m. burger fix. The energy is infectious, with laughter & clattering plates creating a soundtrack to your meal.
**The Verdict:**
Paulo & Suzanne isn't trying to reinvent the wheel-& that's why it works. This diner is a testament to the enduring appeal of well-executed classics, served with zero pretension & maximum flavor. Whether you're fueling up after a hospital visit, capping off a night out, or simply chasing the perfect burger, this spot delivers. Just come hungry, bring cash, & leave your foodie snobbery at the door.
**Final Rating:** 4/5 - A timeless Montreal institution where simplicity reigns supreme.
Had a quick lunch here - very nice place of that type with decent food. IMO very large portions (not a complaint just an observation) :) Cash only if ordered in-store.
Had dinner with friends to celebrate a birthday, & because we decided to eat on the terrasse outside, we all ordered meals to go. While there is a small sitting area at the back with table service, every take-out order is taken at the counter, so every single customer has to line up in a very narrow corridor. The BBO poutine I ate was full of meat & was quite tasty, but the fries were unevenly cooked. Pricing is fair, but they only take cash.
C'est la première fois que j'essaie ce diner, service très rapide, & bel accueil, il y a une petite terrasse pour manger sur place, la poutine est vraiment délicieuse , seul bémol c'est cash only, il faut prévoir de l'argent comptant sur soi. Je reviendrai pour essayer les burgers.
J'ai acheté une grande frite pour éviter d'embaumer ma maison & je n'ai pas trouvé que les frites étaient fraîches, elles étaient rassies & j'ai été déçu surtout pour 11$. Il y a un gros débit dans ce snack & le paiement se fait uniquement en cash.
We ordered the large poutine & the quantity was adequate for a large poutine, but the price at $14.99 was a bit higher than other places. The poutine itself was ok, I certainly had better. On the other hand, the place was packed, so people seem to love it. There were even waiting lines when I left. & it was a Wednesday 11h pm. Also, another plus side is that they have a refillable soda, although you have to request a refill instead of being free to use the machine. Still, always a nice feat. Not only that, there is parking in the back, which is always a plus when it comes to Montreal. On the down side, they only take cash. No credit cards.
