MARCUS Restaurant + Lounge

Camila

3.0

While visiting Montreal for the weekend to celebrate my mother's birthday, we decided to try the Marcus restaurant, recommended by a friend. Despite being fully booked, I was told when I called that they were accepting walk-ins. The ambiance didn't match the elegance I expected from a Four Seasons property. Upon arrival, the initial interaction with the hostess left much to be desired. She was dismissive, stating that the bar was full, empty tables were for hotel guests, & the kitchen was closing soon, implying we should leave. Despite the unwelcoming atmosphere & loud music, we opted to wait, as we had no other immediate options nearby. The hostess, who indicated she would let us know when a table became available, ignored us while we waited in the lounge. Eventually, I discovered the restaurant's host on the other side & was promptly seated. The food was excellent, salvaging our experience. However, the party-like atmosphere within a Four Seasons hotel seemed odd. A note to the hostess: exclusivity shouldn't equate to rudeness. You could have politely directed us to the restaurant instead of making us feel unwelcome, especially considering it was my older mother's birthday. To management: Instead of a customary apology, take actionable steps to train your staff for better hospitality. This review aims to inform others about the experience to expect. Actions speak louder than apologies.

15 nov. 2023

sur Google