Les Delices Lafrenaie is widely praised for a large and varied selection of cakes and desserts that many reviewers find fresh, visually appealing and delicious, with favorites like lemon cake, strawberry shortcake and cannoli misu noted as outstanding; overall value and quality stand out, and friendly or helpful service is frequently mentioned, including gestures such as decorating help on ribbons and personal delivery for events. At the same time some guests report that popular cake sizes run out or are unavailable, certain cakes arrive with presentation or consistency issues, and a few experiences with service or product quality were disappointing, along with calls for simpler, more natural ingredients. Taken together, Les Delices Lafrenaie emerges as a top dessert destination on the West Island, offering huge variety and reliable flavor even as occasional orders or ingredient concerns leave room for improvement.
The Cake Shop has become my favorite place for cakes, pastries, & cupcakes. I ordered my son's birthday cake from here, & it was beautifully designed, fresh, & absolutely delicious. Since then, it has been my go-to bakery for every special occasion. Their pastries are soft, flavorful, & always made with great quality ingredients. The cupcakes are especially loved by my family because they are perfectly balanced in sweetness & presentation. The staff is friendly, helpful, & pays attention to every detail. Every order feels special & made with care. I highly recommend this bakery for celebrations & sweet treats.
About a month ago, I went to the bakery to order a custom cake for my 23rd birthday. I paid in full (115$) on the day I made the order. However, when I went to pick it up on the day of my birthday, there was no cake to pick up. From what the staff told me they had lost their copy of my bill & as result my order never got sent to the warehouse… hence why the cake was never made. The store manager & another man who also seemed to be charge apologized for the situation. They offered me a full refund & a free cake to replace the one that never got made. I really do appreciate the apologies, the refund & the free cake, but that doesn't change how deeply disappointed I am by the situation. I honestly wish that they had just offered to make the cake that I had initially ordered anyways, but for a later date. This was my first time ordering a custom cake & I was so excited to finally get to pick it up & share it with my friends. I wanted to treat myself to something a little bit more personalized this year instead going for a regular cake. & I know it sounds trivial to be so upset about a forgotten cake, but when you've been so excited to finally get to pick it up, see what it looks like & have been envisioning this specific detail for your birthday for weeks, it's difficult not to feel sad & disappointed. Especially considering the price I paid, I was expecting a more reliable service. As a customer, I feel like my trust in the staff has been broken.
Apr 26, 2026
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I bought a vanilla crepe cake. The layers of crepes were stacked unevenly & it actually looked a bit like the'Leaning Tower of Pisa.' It also seemed like there wasn't quite enough cream between the layers.
I know their cakes are popular & many people like them, which is why I made a special trip to get one.
However, the size I want is often unavailable, so I usually end up buying whatever is left without much choice, which is always a bit disappointing.
This time I bought it as a gift, & honestly it felt a little embarrassing.
Les Délices Lafrenaie Pointe-Claire is our favourite pastry shop in the area! We've tried several of their cakes over time, & every single one has been fresh, beautiful, & absolutely delicious.
Our longtime favourite has always been the strawberry shortcake - light, fluffy, & perfectly balanced with fresh strawberries & cream. But today we tried the canolli-misu, & wow… now it's honestly hard to choose between the two! It was rich, creamy, & full of flavour with the perfect sweetness.
If you're looking for high-quality cakes & a bakery that never disappoints, this is definitely the place to go. Highly recommended!
Got a lemoncello cake I just loved , lite after a big meal ... But plenty of choices , & the service was just ace ! Although I don't buy a pool pizza I think you pt. Claire PPL are lucky to have such a place ! I was a lasaller where pizza is the best but now I live in South shore & well ... It's not so great ... The pt claire you should appreciate this place !¡!
Dec 7, 2025
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I ordered a birthday cake (Heavenly Berry) from this pastry shop to pick up on Friday July 11, & unfortunately it completely ruined our celebration. When I picked up the cake, I noticed there was water in the container & the cream on top looked a bit off, probably because of the way it had been thawed. When we tried to cut it, the inside completely crumbled & collapsed. It was impossible to get proper slices - the cake turned into a messy pile instead (see photos).
It was very embarrassing in front of guests, & instead of enjoying the cake, we were left disappointed & frustrated. For the price & reputation of this shop, I expected a cake that would at least hold together.
I hope they take quality control more seriously so no one else has to go through this on a special occasion.
Update; I was contacted by the supervisor- excellent customer service care.
Thank you,
Ordered an engagement cake for my son. There was a misunderstanding on my part & the cake was delivered without decoration. Cake decorations can only be done at the main store. The only thing the Pointe Claire store could do now was to write a message on ribbon. The lovely manager, whose name I didn't get, took the time to write 2 messages on ribbons & strategically place these ribbons on the cake & then gave me advice on how to decorate the rest of the cake myself. I made hearts using strawberries. Turned out perfect! Thank you to the lovely manager who went above & beyond to help me. ❤?
