Lucille's Fairview
6701 Route Transcanadienne
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Amenities, services & more
Reviews for Les Delices Lafrenaie
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Display Allcake(63) pastries(8) dessert(7) italian(6) quality(6) pick(5) custom(5) fresh(5) shortcake(5) strawberry(5) patisserie(4) choices(4)
Ordered a fresh fruiti di bosco for a birthday celebration on May 19, 2025. When we went to pick it up, the cake looked like it had been dropped or tossed around in the van before displaying it. It was extremely disappointing. I conveyed my disappointment & asked for another cake, but they had no other fresh cake. They offered a frozen one, but it would take 6 hours to thaw out, & I needed it for consumption in about 2 hours after I picked it up, so that was not an option. We asked if they would give us a discount, but they refused.
I still kept it because I was in charge of the cake & needed to bring something. The way it was handled was completely unacceptable. It was humiliating to present, especially since this is a specialty cake & not some homemade box cake. (I wish I could attach some pictures but I can't on this site, but I have left a review on tripadvisor with photos).
Their customer service is definitely lacking.
Given the circumstances, I believe I was entitled to some kind of compensation for the inconvenience & disappointment caused.
Just wanted others to know the terrible experience I had.
I wish zepoles stayed all year , its soo yummy ❤?& fresh , also the red velvet muffins is a must have 🥰
Thank you for the beautiful cake for my wedding day!
Thank you David, for the wonderful service considering all my wishes.
The cake is very tasty, fresh & large.
The packaging for transportation is stable.
100% recommended
First & last time. Cakes in abundance no question. No food only some left overs everything is frozen & when we ask about why they don't sell any fresh lasagna or pastas the kid behind the counter was sarcastic & dismissive. Store has alot of potential. Sadly La Frênaie West Island is not like the other La frênaies. Changes should be made as this location has the ability to do better than many. Also the frozen lasagna after defrosted was soggy & nothing like the Westminster bakery. Shape up.
Got a strawberry cheese cake & a carrot cake for mother's day! Fresh & appealing. Strawberries are huge...
Great experience overall in ordering a custom design cake. Apart from that, great bakery for all kinds of fresh baked breads, sanwiches, pastries, & home cooked meals. Thanks for the great food!