Les Delices Lafrenaie is widely praised as a bakery with a large, fresh selection of cakes and pastries, including tiramisu and cannoli, and consistently high quality that many call a real accomplishment; the staff are described as friendly and helpful, with moments of notable kindness such as guiding customers on a cold day or promptly resolving problems with products, while a few experiences note rude service at times, crowds and wait times, or occasional issues like cakes that are frozen on display; overall the reviews emphasize great taste, excellent customer service, and versatility for everyday treats or special occasions, making it a standout choice for those seeking desserts.
Was so excited to get Italian goodies for Easter. I was going to include cookies in my gift basket. Drove all the way there from the Laurentians. The cookies, bicotti & cherry cookies were stale & tasted old. I was so disappointed because I spent 42 $ & can't even give them as gifts or eat them myself.
Amazing little corner of Italy in our own backyard. Joe the owner not only possesses great knowledge but is a delight to deal with. Top quality on a consistent basis - quite an acomplishment.
Mar 30, 2026
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I love that place, I had a problem with one of the cakes & they were very professional & kind, they solve my problem right away, thanks im always will return there 🎂😊😊
Always such a pleasure walking into this shop. Yesterday, on a cold, icy day, the owner walked me to my car to ensure I would not slip while carrying the cake I had bought. Such kind people, always excellent service & a pleasure to go to
Excellent customer service. I had an issue with a product they sell from a third party. They gladly replaced with another item which was if even greater value. They were professional & very understanding. Their attitude & service as well as their cakes & products made by them surpassed my expectations. Highly recommend.
Je suis passé(e) le 24 pour acheter une bûche & j'ai vraiment adoré le service. Les gâteaux sont toujours délicieux, & le personnel est super sympathique & serviable. La meilleure pâtisserie!!
Best bakery!!!! Went on Christmas eve & the service could not be better. There was a line up outside & the owner made it a nice expirience greeting all the clients. 100% would recommend.
Dec 28, 2025
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Je suis passée hier pour la première fois pour acheter un gâteau à offrir, la boîte transparente de celui-ci était cassée, alors j'ai poliment demandé à la caissière s'il était possible de la remplacer par une nouvelle boîte identique.
Sa réponse a été très désagréable, elle m'a dit de façon impolie, que je voyais bien qu'elle était en train d'ouvrir une boîte en carton pour y transférer le gâteau; j'ai précisé que je souhaitais exactement le même emballage, mais elle m'a répondu d'un ton nerveux qu'il n'en restait plus.
La meme seconde, sa collègue est intervenue avec la boîte que je souhaitais & a résolu le problème! A ce moment-là, la caissière s'est mise à rire, alors que la situation n'était clairement pas drôle.
Son service était vraiment décevant! Étant moi même dans le service client, je considère que le client doit toujours être prioritaire.
Ce sera la première & la dernière fois que je ferai un achat chez vous! votre service est très insuffisant 👎🏻
