Reviews of La Cour des Palmiers describe an elegant, chic setting with a refined atmosphere and a memorable piano ambience that enhances afternoon or high tea; the tea and pastries are frequently praised, and cocktails are a highlight for many guests thanks to flavor and presentation, while food quality of savory items is often described as decent but not exceptional and prices are considered steep. Service is a major variable, ranging from attentive and friendly to slow and inconsistent, with delays in greeting, water, taking orders, tea delivery, or the bill that can sour the experience even when other aspects shine. Space can feel intimate or tight, seating arrangements sometimes noted as compact, though decor is repeatedly cited as beautiful and the overall vibe as special for celebrations. Overall, the venue draws visitors for ambiance and tea rituals, with many planning returns, while some visits emphasize value and pacing as areas for improvement.
I wanted to chime in along with others who have also expressed their disappointment about slow services - (hopefully management will do something about it). The service is VERY slow - just coming to take our order & to bring out the tea & then the food.... I think they are understaffed & the hotel would do well to hire an extra waitress. It was overall a frustrating experience, especially given the price of the afternoon tea. If you're looking for afternoon tea in Montreal, I recommend looking elsewhere - there are other hotels & some tea parlours in Old Montreal with much better service (& better food!)
We had made a Valentine's Day dinner reservation two weeks in advance for 9:30 PM, expecting a special & smooth evening. Instead, it turned into a complete disaster.
When we arrived right on time for our 9:30 PM reservation, the girl at the front who seated us casually informed us that the kitchen was closed. Closed? At 9:30 PM? On Valentine's Day? When our reservation was literally for 9:30 PM? Why the hell was this not mentioned earlier-either when we booked two weeks ago or at any point before we showed up?
To make it worse, we could clearly see other tables still being served food. People around us were receiving their meals while we were denied service. How does that make any sense? Why were we singled out & refused food when others were still dining?
As if that wasn't bad enough, our drink order took 30-40 minutes to arrive-& only after we had to remind them. No apology, no urgency, no effort to make up for the situation.
The entire experience was unorganized, unprofessional, & honestly embarrassing. Valentine's Day is supposed to be special, & they completely ruined our night. We planned ahead, made a reservation well in advance, & were treated like an afterthought.
A total disaster. Would not recommend.
Feb 15, 2026
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
Guillaume gave me the best service! Kind & attentive, recommended the poutine & it could've not hit harder… (i was craving poutine & it did not disappoint!)
Best high tea experience! Delicious food, beautiful ambiance, & amazing service. I have been here several times & will definitely return. Highly recommend!
Même si les scones & la crème Devonshire ne sont pas des plus authentiques, les bouchées servies étaient délicieuses. Excellent service & ambiance des plus relaxantes. Nous recommandons!
Nous avons atterri à la cours des palmiers par défaut car la Maison Boulud était fermée ! Notre visite c'est passer en deux temps. En premier temps pour des cocktails sans alcool plus une entrée & un repas ! (1er journée) Durant notre délicieux repas nous avons découvert qu'il y avais une expérience thé,qui nous as intrigué donc nous avons décidé de revenir le lendemain pour l'essayer . La deuxième journée le service étais tout aussi impeccable, j'ai rarement eu le plaisir de côtoyer du personnel aussi prestigieux & professionnel.Le serveur blond avec les cheveux long (nous avons oublié de lui demander son nom ) est vraiment très serviable est fait des très bons cocktails.Nous allons revenir que pour le revoir car il a un très bon humour,une vrai pépite. Les plats offert sont excellents,les thés WOW magnifique,les accompagnement pour thé sont frais & délicieux,l'endroit est as tomber par terre. Rapport qualité prix , j'étais vraiment surprise à quel point ce n'étais pas cher ! JE RECOMMANDE
The Ritz-Carlton Tee experience was exceptional! The service was top-notch, the bites were inspired & delicious, the tea was excellent, & the ambiance was elegant & uplifting. Highly recommend!
Dec 28, 2024
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
Le service était juste magnifique avec une deco incroyable. Je remercie Guillaume, Catherine & Danielle qui nous ont fait passer une très belle soirée les soeurs & moi avec leur accueil chaleureux & leur gentillesse. Je le recommande vivement car c'est une belle place pour y être
There were quite a few empty tables, not all were reserved, & was seated right at the entrance facing the inside - was a bit impersonal. Staff were attentive & kind.
The cake with the basil cream was stellar - highly recommended. Has a seasonal flair to the menu.
