Fondue Haidilao operates as a global leader in Sichuan-style hot pot dining, emphasizing highly interactive culinary engagement at each table. Patrons select from an extensive array of signature spicy and savory broths, which serve as the foundation for cooking a vast selection of premium thinly sliced meats, fresh seafood, and seasonal vegetables. The signature house-made shrimp paste and expertly marbled beef remain central components of the menu. Guests also utilize a comprehensive self-service sauce station to customize flavor profiles for their cooked ingredients. The establishment maintains a signature service model characterized by prompt staff assistance throughout the immersion process. This specific style of communal eating transforms the dining experience into an active and rhythmic procedure where ingredients are prepared precisely to individual preference within the bubbling center of the table.
Fondue Haidilao is widely celebrated for offering a top-tier hot pot experience in Montreal, characterized by consistently fresh ingredients, flavorful broth options, and an interactive dining atmosphere. Many patrons praise the restaurant for its exceptional level of service, noting that staff members are attentive, helpful, and frequently go above and beyond to ensure a memorable visit, particularly for special occasions like birthdays. While some diners mention that the pricing can be on the higher side and wait times for tables or orders can occasionally be long during peak hours, the majority find the unique entertainment, such as the noodle dance and Sichuan opera, along with the clean facilities and friendly environment, to be well worth the cost. Overall, the restaurant is frequently recommended as a must-visit destination for those looking to enjoy a fun, high-quality, and authentic hot pot meal with friends or family.
It was my first experience at Haidilao. I had the pleasure of being served by Oliver. He was very welcoming & was eager to assist me as I'm ordering my food. It was my first time eating hot pot, & he was more than willing to teach me how to use a chopstick for it, even helped me in creating a proper sauce mix for my food. All in all the food was great, service was great, & environment was great.
First of all, the food was amazing but the service was outstanding. Oliver, our waiter, took care of us from the beginning to the end. He made sure that we always have water, removing our empty plate & asking us if everything was great.
Jul 2, 2025
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Nous avons visité hier Haidilao en famille (7 personnes) pour la première fois.
À notre arrivée, nous avons été accueillis par une employée à la réception (je crois qu'elle s'appelait Yassmine) mais malheureusement la communication a été difficile car elle ne parlait pas français. Cela a rendu le début un peu inconfortable, surtout pour une première visite.
Heureusement, un serveur est rapidement intervenu pour nous aider. Il a bien pris le temps de nous accueillir en français & de tout nous expliquer calmement. Grâce à lui, nous avons pu nous installer confortablement malgré l'espace limité.
Tout au long du repas, le service était excellent. Pablou & Cathy ont été très professionnels, patients & attentionnés. Pablou expliquait tout clairement : le menu, le sauce bar, la tablette, les toilettes - il nous a vraiment mis à l'aise.
À la fin du repas, les enfants ont reçu des petits snacks & des jouets, ce qui a beaucoup ajouté à l'expérience familiale.
La nourriture était très bonne, l'ambiance agréable, & le service à table a clairement fait la différence.
Le seul point à améliorer serait l'accueil à la réception, surtout pour les clients francophones. Il serait bien que tout le personnel d'accueil, puisse communiquer de manière plus accessible.
Merci à toute l'équipe pour cette belle soirée, & un grand bravo à Pablou pour son service remarquable !
Keira was the best! She was always there to help us with any questions we had. Very vigilant, fast speed, 5star quality service with a smile every time she came to our table. We have never had a better experience at a restaurant before. On top of everything, the food was delicious
For a first time family experience at hot pot…my family could not have been happier with our friendly & caring service. Her attention to detail was impeccable. I am talking about our waitress Michelle! When we go back we will definitely ask for her again (3rd floor)!!! Thank you Michelle!!!
Oliver was really good. We loved the food. Our noodle dance was very impressive - but he was new & needed some practice to not get sauce on us! Oops. Had a great birthday. Loved the silly song & present. The codes were hard to pronounce in mandarin but we tried & loved the presents.
Delicious, Clean, Good service.
It's a little bit expensive though, we enjoyed eating here.
We don't know well about chinese hot pot, so it was a little bit difficult to make own sauce. I want to find my favorite sauce.
guan is the best waiter!! amazing service ps i think u should give him a raise very nice W waiter amazing to talk with very funny if u don't give him a raise ill cry 😔💔
